1 to 25 of 76 Customer Service Jobs in the North West with Remote Work Options

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

Pensions Customer Service Pensions Helpdesk/Contact Centre Hybrid Working with 2 days in Preston, Lancashire - Do you have first class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progressions. - Incentives and recognition … buy and sell leave. If so, we want to talk to you A glance at the role: We have the opportunity for a Pensions Customer Service - Helpdesk/Contact Centre to come and join us working on our Pensions Helpdesk, starting on 10th June 2024. You will be … confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calls into our Helpdesk. The role is focused on answering pensions queries via telephone in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in more »

Join Europe's IT Leader as a Customer Service Engineer! Company: Artemis Chase, the IT recruitment specialists, proudly present this opportunity on behalf of Europe's largest privately-owned IT company. Location: Warrington, onsite Contract Type: Permanent, full-time Salary Package: Competitive base salary, company vehicle, extensive benefits … core hours tailored to role requirements Career development and lifelong learning opportunities Join Europe's largest privately-owned IT company Role Purpose: As a Customer Service Engineer, you'll configure applications and hardware on IT devices (desktops, laptops, servers, mobile phones, etc.) at a customer site. This … is a fantastic opportunity to be part of a supportive team with clear career growth pathways. Key Responsibilities: Efficiently manage and resolve customer calls, keeping customers informed and escalating when necessary. Assist 3rd party IT companies both on and off-site as needed. Configure applications and hardware on new more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

Job summary If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and be part of a team that supports the delivery of patient safety and safe staffing levels … Rostering Solutions. This role is for you if you like variety, and providing first class support that is solution focused to deliver high quality customer service. We want people who can contribute to efficiency and effectiveness, willing to try out new ways of working and have ideas about how … and will have some hybrid working remotely from home to support agile working. Main duties of the job If going the extra mile with customer service, in a fast paced environment, is your thing then this could be the perfect opportunity. You will develop workforce systems knowledge and more »

issues that occur for all materials aligned to your portfolio, including managing bad inventory out of the business. You will strive for excellence in customer service whilst controlling and monitoring stock, enabling a seamless flow of goods in and out of the warehouse. Key Responsibilities: + Managing a … are delivered OTIF whilst working closely with the commercial team for any pricing, quantity or lead-time restrictions + Creating weekly production plans, ensuring customer dates are met + Understanding system parameters and adjusting accordingly when demand has changed + Working closely with the UKI customer service team (your customer) to ensure they have enough information to offer a high service level to the end customer + Using your own initiative to look for new ways to improve processes whilst keeping stock levels appropriate, achieving KPI such as percentage of stock availability We more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. … You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end more »

Opportunity for Hybrid Working No bank holiday working required Benefits: 25 days holiday plus your birthday day off after 1 years service Pension scheme & Life assurance Great online training academy Employee focused company with progression opportunities As an Internal Sales Person , you will provide excellent customer service to our key customers over the phone and via email to drive customer loyalty . You will be managing the sales activity, processing orders and utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience. You will also use your great communication … our branches and engineers to ensure a smooth installations process. Internal Sales Person - Background, Experience & Attributes desired: Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality) Electrical knowledge is essential Experience of working within a sales/target driven role To be customer more »

About the role We have an exciting opportunity for an HR Systems Coordinator to join our HR Service Improvement Team on a 12-month Fixed Term contract. This newly created role will report into the HR Service Improvement Specialist and provide triage and support to our HR Service … Systems Coordinator you will act as the first point of contact for colleagues requiring guidance or support with Oracle HR system queries. Delivering a customer focused, proactive HR service on a full range of HR system issues, escalating and delegating queries as appropriate. Key responsibilities will include : * Working … HR Operations Team. * Supporting with report management, data compliance and content sharing via the Oracle platform. What we're looking for We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be an more »

to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working … on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UK’s leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that … system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising … with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of more »

days based in our Oldham office and the remaining 3 days working remotely. This Applications Support Analysts is a key position within our IT service and will support by overseeing the installing, configuration, and implementation of computer applications, identify areas for potential improvement and make recommendations as to the …/2nd line application support maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. We're a customer-focussed organisation so we know that how we do things is just as important as what we do. In addition to being an established … application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience of more »

to welcome you to Team CWP very soon. Person Specification Qualifications Essential Diploma in Higher Education or equivalent Or significant professional experience with a Customer Service/Technical Support setting Or significant professional experience with a Customer Service/Technical Support setting Experience Essential Experience of … non-technical audience Ability to run systems reports Understanding of data quality issues and relevant audit processes Intermediate knowledge of Excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cheshire and Wirral Partnership NHS Foundation Trust Address The Oaks Stanny Mill Lane Chester CH2 4HY Employer's website https://www.cwp.nhs.uk more »

UK's leading recruitment agencies - matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today. Recruitment … animal and plant health for the benefit of people, the environment and the economy. The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of … to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands. The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a more »

an open, collaborative and respectful environment. How will you CONTRIBUTE and GROW? Are you solution oriented with a passion for IT and delivering exceptional customer service? Do you want to be a part of a small business technology team in a multinational company? The Primary Applications Business Partner … MATCH? Ability to explain complex ideas to those with limited IT and systems knowledge Verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Troubleshooting, analysing and solving problems Demonstrates responsibility and accountability to achieve objectives Shares information readily with colleagues and more »

We are currently hiring for a Customer Operation Specialist - Supply Chain . This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Collaborating closely with various departments, the aim is to meet customer … deliveries to retailers. This requires keen attention to detail and a proactive approach to optimizing operational efficiency. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market. Your Responsibilities Overseeing and nurturing relationships with retailer supply chain teams through leading regular review meetings … aiding in order processing from inception to delivery and invoicing. Ensuring a service level of 98.5% by effectively communicating potential future out-of-stocks to customers and proposing mitigation options. Monitoring and evaluating customer order adjustments. Collaborating with commercial teams to develop joint forecasts incorporating supply chain insights more »

for a Recruitment Coordinator. To carry out effective recruitment activities for early talent opportunities within the science and technology sector, while delivering an exceptional customer service experience to all our stakeholders. This role is based in Warrington. Remuneration Package • Salary approx. £26,000 per annum dependent on experience … days annual leave (FTE) • Optional Private Health Care package • Hybrid working • Employee Assistance Programme • Bonus Scheme • Aspire Values Award Scheme • Annual Values Awards • Long Service Awards • Annual Company Events • Gym Discount • Access to Training & Development Opportunities Key Accountabilities · Engage with and manage new talent relationships to ensure a ready … activities. · To meet the timelines as per the deliverables agreed. · Recruitment platforms and website channels to be regularly updated to meet the demand of customer requirements. · Candidate & customer satisfaction ratings to be achieved at 90% or above. · Timely completion of candidate records compliance in line with GDPR. Essential more »

bring smoother connection, telephony, and desk top support forward! They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As … and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a … whilst our client is happy for you to pick your working hours between Monday Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure more »

in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and … Office 365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer service If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in … adopt a logical approach to resolving problems Strong computer skills with experience in MS Office, particularly Word and Excel ACII Qualification (desired). Behaviours Customer focused Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business Business acumen Self- motivated more »

Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our clients with a superior way … Recently certified as a 'Great Place to Work' and acclaimed with high-profile tech awards, Talos360 is on the cutting edge of innovation. Position : Customer Success Administrator Location : Warrington Office - WA5 8WD Type : Full-Time Salary : £20,000.00 - £23,000.00 + Benefits Why Talos360? Award-Winning Culture : Talos360 has … product innovation and workplace environment. Join a team that's passionate about what they do and values your contributions. Training and Development: As a Customer Success Administrator, you'll receive comprehensive training on our processes, products, and services. We invest in your success, expecting only a can-do attitude more »

Manchester (Remote) Salary: Up to 65k DOE Job type: Full time, permanent The Role: As a Modern Workplace Consultant, you will be in a customer facing role in our highly performing Modern Workplace team to cover all aspects of: requirements gathering, solution design, installation and implementation of Microsoft Office … TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … Server Reporting Services desirable Relevant previous experience in similar role (preferably two years minimum) Proven track record of delivering solutions, multiple projects and maintaining customer relationships Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perk more »