26 to 43 of 43 Customer Engagement Jobs in the North of England

growing streaming and digital business. This is a pivotal leadership role with full accountability for driving sustainable membership growth, viewer revenue, and long-term customer engagement across a large-scale, consumer-facing platform. You will shape the strategic direction, commercial performance, and evolution of a major digital proposition … initiatives and performance objectives Drive proposition design, positioning, and audience strategy Lead commercial optimisation, including pricing, packaging, and revenue modelling Own end-to-end customer lifecycle performance, including acquisition, retention, and churn reduction Essential Skills and Experience: Demonstrable experience leading subscription or recurring revenue models Strong commercial and monetisation ...

resource and sales enablement Working consultatively: solution-led, qualifying needs, building and presenting value props, involving product specialists as required Handover and collaborate with Customer Engagement & Account Teams for renewals/cross-sell Your Background: Strong new business sales record in B2B (MSP, telecoms, IT reseller, comms provider ...

your team members Spend time with clients and prospects both in person and virtually building relationships, uncovering opportunities, and setting the standard for customer engagement Required Skills & Experience 3+ years proven track record in Telo and or IT B2B sales role, consistently achieving or exceeding targets 1+ year ...

fast-paced, collaborative environment where you'll have the chance to test ideas, optimise campaigns and play a key role in improving customer engagement. The role: Reporting to the CRM Manager, this role sits within a wider CRM team of 10 and plays a key role in delivering customer … growing focus on AI-driven targeting and optimisation. Responsibilities: Design and deliver insight-driven, personalised multi-channel CRM campaigns that hit commercial and customer goals. Execute campaigns flawlessly and on time through the CRM platform (Salesforce Marketing Cloud.). Work cross-functionally to ensure campaigns are consistent across ...

measurable business impact. The Analyst/Data Scientist will design and deliver analytical solutions that help grow wallet share, increase market share, and improve customer engagement. They will also lead the creation of self-serve reporting and dashboards that enable stakeholders to track performance and key drivers.-serve reporting … dashboards that enable stakeholders to track performance and key drivers. Key Responsibilities Develop insights and recommendations to increase wallet spend across key customer segments. Design and deliver initiatives aimed at growing market share , including tracking performance and conducting root cause analysis.-cause analysis. Build a self-serve dashboard ...

Solutions? At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies. Innovation drives retail success … invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future. We provide comprehensive Field Maintenance services, IMACD (Install, Move, Add, Change, Dispose) project delivery ...

role is not a hands-on development position . Instead, its a commercially focused presales role, sitting at the intersection of sales, technology, and customer engagement. Youll play a key part in helping customers understand the value of Microsoft Power Platform and wider Microsoft solutions, while supporting sales teams … subject matter expert and trusted advisor across the Microsoft ecosystem. Youll support the full sales lifecycle, from early discovery through to proposal and customer engagement. Key responsibilities include: Presenting and clearly articulating the value of Microsoft Power Platform to customers and internal stakeholders Identifying and qualifying opportunities across Power ...

drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven ...

great opportunity to get involved and grow with us. Content Creation & Management Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys. Structure conversation flows, decision trees, and escalation paths for smooth user interactions. Maintain a knowledge base to support chatbot responses and self-service … cost centre. Excellent organisational skills with attention to detail and process. Hands-on experience using Intercom, especially chatbot workflows and Inbox. Experience in customer support, UX writing, content strategy, or similar fields. Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement. Experience with knowledge ...

tools designed to optimize workforce management and resource allocation. As they scale, they are looking for talent to join a data-centric environment where customer insights drive the evolution of their platform The Role You will be responsible for driving growth, adoption, and retention of relevant products across … UX. You will: Own and deliver the marketing plan for your Staff Management product vertical, covering demand generation, revenue pipeline, brand awareness, and customer marketing. Build clear positioning, messaging, and value propositions that resonate with school leaders and decision makers, cutting through a busy market. Develop and execute ...

tools designed to optimize workforce management and resource allocation. As they scale, they are looking for talent to join a data-centric environment where customer insights drive the evolution of their platform The Role You will be responsible for driving growth, adoption, and retention of relevant products across … UX. You will: Own and deliver the marketing plan for your Staff Management product vertical, covering demand generation, revenue pipeline, brand awareness, and customer marketing. Build clear positioning, messaging, and value propositions that resonate with school leaders and decision makers, cutting through a busy market. Develop and execute ...

notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously ...

network installation. Role As part of the role, you will: Assist with the installation of cloud and on-premises business telephony systems at customer premises Support the installation of network cabling infrastructure including CAT6 and CAT6a systems Help install and configure wireless networking solutions for business customers Assist with … Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services Carry out remote programming and configuration changes to customer systems Liaise with field engineers to ensure the ticketing and service system is kept up to date Communicate with customers to provide updates ...

Principal Network Consultant - Enterprise Networking Remote, occasional travel to customer site Full-Time, Permanent £55000 - £75000 DOE Overview We are seeking a customer-facing Principal Network Consultant to lead engagements across the full lifecycle from pre-sales solution shaping through architecture & design, to delivery governance and technical assurance. … ensure solutions are: Fit for purpose Secure by design Scalable Deliverable What Youll Be Doing Pre-Sales & Solution Leadership Act as technical lead in customer engagements and discovery workshops Translate business and operational needs into solution architectures Support RFPs, proposals, and solution positioning Provide technical assurance during ...

Principal Network Consultant - Enterprise Networking Remote, occasional travel to customer site Full-Time, Permanent £55000 - £75000 DOE Overview We are seeking a customer-facing Principal Network Consultant to lead engagements across the full lifecycle from pre-sales solution shaping through architecture & design, to delivery governance and technical assurance. … ensure solutions are: Fit for purpose Secure by design Scalable Deliverable What Youll Be Doing Pre-Sales & Solution Leadership Act as technical lead in customer engagements and discovery workshops Translate business and operational needs into solution architectures Support RFPs, proposals, and solution positioning Provide technical assurance during ...

Network Consultant - Enterprise Networking Remote, occasional travel to customer site Full-Time, Permanent £55000 - £75000 DOE + Benefits Overview We are seeking a customer-facing Principal Network Consultant to lead engagements across the full lifecycle — from pre-sales solution shaping through architecture & design, to delivery. This … ensure solutions are: • Fit for purpose • Secure by design • Scalable • Deliverable What You’ll Be Doing Solution Leadership Act as technical lead in customer engagements and discovery workshops Translate business and operational needs into solution architectures Provide technical assurance during bid and pursuit stages Shape network and security strategy ...

Network Consultant - Enterprise Networking UK Remote, occasional travel to customer site Full-Time, Permanent £55000 - £75000 DOE + Benefits Overview We are seeking a customer-facing Principal Network Consultant to lead engagements across the full lifecycle — from pre-sales solution shaping through architecture & design, to delivery. This … ensure solutions are: • Fit for purpose • Secure by design • Scalable • Deliverable What You’ll Be Doing Solution Leadership Act as technical lead in customer engagements and discovery workshops Translate business and operational needs into solution architectures Provide technical assurance during bid and pursuit stages Shape network and security strategy ...

while maintaining pricing discipline and delivery feasibility. Key Responsibilities: Strategic Deal Support & Advisory Provide deep propositions expertise in services offerings to support teams during customer engagements, RFPs, and proposal development. Partner with Client Executives and Account Managers to craft tailored value propositions aligned to client-specific challenges and industry … trends. Collaborate with Sales Engineering and Solutions Architecture teams to validate scope, feasibility, and commercial structure. Lead or contribute to customer-facing presentations, workshops, and strategy sessions where deep service credibility and trust are paramount. Ownership of the pricing strategy, contract structure and commercial risk to maximise competitive offering ...