26 to 50 of 91 Customer Engagement Jobs in the North of England

whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide … frequently encountered queries/questions. Update troubleshooting guides based on resolved cases, examples and scenarios. Review and provide feedback on support process and procedures. Customer Engagement Manage customer support requests within defined SLAs Communicate technical information clearly to customers with varying technical backgrounds Provide regular and detailed ...

inspired, engaged, and connected to the children and communities they support. Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features … Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights ...

inspired, engaged, and connected to the children and communities they support. Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features … Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights ...

inspired, engaged, and connected to the children and communities they support. Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features … Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights ...

inspired, engaged, and connected to the children and communities they support. Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features … Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights ...

inspired, engaged, and connected to the children and communities they support. Acting as the sponsor's advocate, the role translates insights, content, and engagement trends into a compelling experience roadmap. It partners with Support Offices, digital enablement, and technical teams to bring sponsor experience priorities to life. Beyond features … Master's in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered. 7+ years in digital product strategy, customer/sponsor engagement, or related roles. Proven success shaping user/customer journeys that deliver measurable outcomes. Strong track record translating insights ...

Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology … Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing ...

Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire … incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users ...

responsibility for the strategy, implementation, and management of my clients company's marketing technology stack, with a focus on CRM and projects to drive customer engagement and business goals. This includes overseeing CRM systems like Salesforce, managing marketing automation, ensuring data integration, leading project teams, and working with … marketing, and IT. Key responsibilities Strategy and Leadership: Define and execute the overall CRM and marketing technology strategy, aligning it with business objectives like customer personalization and lifecycle marketing. Lead and manage project teams, ensuring accountability and collaboration across departments. Technology and Project Management: Oversee the health, integration ...

requirements for AI-driven clinical decision support and automation. Collaborate closely with cross-functional product management, engineering, data science, and UX teams to translate customer needs into clear, actionable product requirements. Serve as a key liaison for international go-to-market activities, supporting sales teams, partner enablement, and customer pre-sales conversations across multiple regions. Act as a customer advocate by monitoring solution performance, gathering feedback, and driving continuous improvement in AI accuracy, safety, and clinical usability. Leverage strong technical background to work effectively with developers and architects on AI model behavior, system performance, interoperability, and deployment ...

requirements for AI-driven clinical decision support and automation. Collaborate closely with cross-functional product management, engineering, data science, and UX teams to translate customer needs into clear, actionable product requirements. Serve as a key liaison for international go-to-market activities, supporting sales teams, partner enablement, and customer pre-sales conversations across multiple regions. Act as a customer advocate by monitoring solution performance, gathering feedback, and driving continuous improvement in AI accuracy, safety, and clinical usability. Leverage strong technical background to work effectively with developers and architects on AI model behavior, system performance, interoperability, and deployment ...

data management to power app development, we are dedicated to pioneering technology with Microsoft innovation. Guided by our 3 values of building relationships, customer succ ess and passion and dedica tion, we are on a mission to make BCN the most trusted tech partner in the UK t oday. … availability, and lead times for hardware, software, and services. Coordinate with the procurement team to ensure timely ordering and delivery of products and services. Customer Engagement Act as a point of contact for customer queries related to quotes, orders, and billing. Support the onboarding process ...

motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play … supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering ...

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering ...

responsible for shaping, designing, and governing secure IT solutions across razorblues client base. This role combines deep technical expertise with commercial awareness and excellent customer engagement skills. Youll work closely with the Solution Architect team, Security, and Consulting teams to ensure all proposed solutions are secure, compliant … Windows Server, Microsoft 365, and next-generation firewalls, alongside a strong understanding of modern security frameworks and threat landscapes. Youll be comfortable switching between customer meetings, technical design sessions, and hands-on engineering work when required. A qualification recognised by IASME to certify Cyber Essentials Plus will be required ...

targeting strategies for priority sectors and decision-makers such as eCommerce Directors, Supply Chain Managers, and Brand Owners. Maintaining accurate pipeline, forecasting, and customer engagement data in our CRM to support effective reporting and planning. Contributing to account growth by identifying opportunities for cross-sell and upsell into … onboarding and operations teams post-sale. Staying informed on eCommerce, retail, and logistics industry trends to support consultative selling and build long-term customer partnerships. Requirements Proven track record in a growth-focused sales role within Fulfilment or Logistics sales (Can be SaaS or Logistics solutions, we are keen ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

industry verticals Aerospace & Defence, Financial Services, Healthcare, Central Government, and Life Sciences. As an AI Technologist, you will play a pivotal role in shaping customer conversationsaround AI and Data transformation. Youll work closely with Sales, Account Teams, and the AI Centre of Excellence & Execution(CoEE)to define tailored … business vision and technical delivery helping customers build confidence in their AI strategy and ensuring a seamless transition from concept to execution. Key Responsibilities Customer Engagement & Execution. Lead strategic discussions with customers to define their AI and Data Strategy, aligning technology capabilities with business goals. Identify opportunities ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven organisation … ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven organisation … ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven organisation … ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven organisation … ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

increase return on investment Partner and collaborate with internal and external teams to gather requirements and provide data-driven support Develop and maintain customer-focused reports and dashboards (Power BI, Pyramid, Excel) Working with data visualisation tools such as Power BI, Tableau, and Pyramid Manage master data, ensure data … ability Strong communication skills to communicate credible data-led solutions to stakeholders who may not be data-literate Strong relationship building skills to drive customer engagement Problem Solving skills - Analytical mindset with the ability to translate data into actionable solutions Curious mentality to conduct exploratory analysis to solve ...

impactful acquisition and retention strategies within a regulated financial services environment? Were looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. Youll play a key role in shaping … Youll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager ...