51 to 75 of 142 Customer Experience Jobs in the North of England

home 1 day per week. Part-time hours could be considered. The offered salary for this role is up to £60,000 depending on experience plus bonus – OTE £70,000. The company This innovative company has seen great success since their founding over 15 years ago! They provide advice … and support to thousands of businesses within the leisure industry with a clear focus on customer satisfaction and quality of service. Not only this but they are passionate about helping the environment and regular donate a proportion of earnings to environmental charities. Come be a part of their success … for all brands across all geographies. * Using GA4, Google/Meta Ad Managers to assess success of marketing campaigns. * Seeking improvement of the User Experience, A/B testing results and refining. * Managing a small marketing team. * Leading meetings, delivering updates, insights, weekly/monthly reports. You will have more »

in York. Working across our UK and International websites, we are looking for someone to help maximise online sales and optimise the digital shopping experience for our customers. Reporting into the Senior E-Commerce Trading Executive and being part of a small but efficient Trading team, you will work … closely with various teams within the business to ensure we are driving sales, maximising trading opportunities, and improving the customer journey across the website. This will range from onsite merchandising, stock visibility, CRO, new season launches and reporting. To succeed in the role, you will need to have strong … we are optimising the right products to our customers Coordinate with the brand and creative teams to develop engaging website content to enhance the customer experience and drive traffic Build and use reporting tools to analyse website performance metrics, including traffic, conversion rates, bounce rates and search intent more »

become the go-to expert for specific product portfolios within the healthcare sector. Your role will involve managing products throughout their lifecycle, providing exceptional customer support, and delivering solutions that meet and exceed customer expectations. You will be integral to ensuring our products are maintained, improved, and supported … presentations at exhibitions, workshops, seminars, and trade shows. Deliver comprehensive product training and guidance, both online and in person. Collaborate across departments to ensure customer satisfaction. Provide analytical data to support product management, engineering, and project teams. Travel internationally (4-6 times per year) to support global distributors. Success … Metrics: Achieving personal and departmental objectives. Meeting or exceeding unit sales performance and customer experience KPIs. Effective teamwork within the Category Management team. What We’re Looking For: A degree or higher in Electrical Engineering or a related field. Experience in biomedical or clinical engineering is a more »

become the go-to expert for specific product portfolios within the healthcare sector. Your role will involve managing products throughout their lifecycle, providing exceptional customer support, and delivering solutions that meet and exceed customer expectations. You will be integral to ensuring our products are maintained, improved, and supported … presentations at exhibitions, workshops, seminars, and trade shows. Deliver comprehensive product training and guidance, both online and in person. Collaborate across departments to ensure customer satisfaction. Provide analytical data to support product management, engineering, and project teams. Travel internationally (4-6 times per year) to support global distributors. Success … Metrics: Achieving personal and departmental objectives. Meeting or exceeding unit sales performance and customer experience KPIs. Effective teamwork within the Category Management team. What We're Looking For: A degree or higher in Electrical Engineering or a related field. Experience in biomedical or clinical engineering is a more »

tangible impact. We're on the lookout for a digital marketing professional ready to take the next step in their career. With several years experience in Affiliate Marketing or Paid Search, whether from an agency or in-house background, are encouraged to apply. Success in this role hinges on … and insights in digital marketing and use these to optimise spend and performance Use a range of analytics tools to evaluate end-to-end customer experience across multiple channels and customer touch points Input ideas towards our digital marketing testing plan and drive incremental growth with our … digital marketing agency Who are we looking for? Experience in Paid Search and/or Affiliate Marketing for a Lead Gen company Experience analysing performance in GA4 and Google Ads and AWIN Experience managing budgets Degree level qualified in relevant subject Able to manage multiple tasks and more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

approach to problem solving and able to prioritise tasks and meet deadlines. Responsibilities Consulting with internal and external stakeholders on UI/UX/CX Helping clients to determine specifications and requirements for new site builds Communicating and presenting designs decisions Developing eCommerce websites Working with Front-end technologies Interacting … others Best practice web development. Qualifications and Skills 2 years of commercial web development experience Experience with eCommerce websites and high-quality CX HTML, CSS/Sass (Bulma), JavaScript (Vanilla) OOP PHP MVC Deployment automation Caching and session management Version control and source code management with; GIT/… Github Webpack, Grunt, Gulp, Node.js, Yarn. Beneficial React stack (Js, Redux, Saga's, Native, Electron.js) Nginx/Redis AWS/GCP Docker/Kubernetes Experience working with bespoke frameworks Knowledge of payment gateway web flows Experience with Google Pay and Apple Pay implementations Knowledge of and experience more »

note the role will be based at Shiremoor until April 2024 when the role will relocate to Sunderland. We are looking for call centre customer advisors to take predominately inbound calls for one of our prestigious clients. Our client offers an excellent work environment with ongoing training and development … they like to acknowledge and reward success and is aware how important it is that workers feel appreciated and part of the team. Strong customer service skills are essential. You must be confident in handling a wide range of incoming and outgoing calls with customers and work to a … high quality standard of delivery. Experience of working in a customer service environment is essential; this doesn't necessarily mean you've worked in a call centre before. Opportunities and excellent training will be given to those without call centre experience. However good IT literacy is essential, especially more »

the successful delivery of the design, engineering, and environmental services. This is a strategic leadership role, suiting someone with design and build understanding and experience with a passion to continue to develop the team as a centre of excellence for innovation and technical authority. The team form a central … pillar of the Avove offering of agile, expert and responsible engagement with our blue-chip customer base, where we focus totally on a solutions-based approach to solving our customer challenges, whilst leading on viewing all that we do through a practical lens on ESG. This role will … role will report into the Business Operations Director. The role has 5 direct reports and 100+ indirect reports. About you You will have extensive experience working in a design and build leadership roles, experience within the water sector is not essential as you will have a team of more »

standards Understand company policy and rules regarding security measures and demonstrate compliance and controls Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements Understand product features and benefits, ensuring knowledge is kept up to date in line … communication to all levels, motivating the team and building good working relationships within store Support store manager to coach the team Qualifications The Requirements Experience of leading a team within a retail environment Experience of working with high volumes of product and stock Knowledge of and passion for more »

in the senior leadership team. There is a highly competitive salary and excellent benefits package on offer for the right individual who can combine experience leading technical and quality functions with strategically guiding important business wide strategy. The Head of Technical duties & Responsibilities will include: Support the Group strategy … highly qualified teams Ownership of site technical budget to support to further development of site capabilities across 3 functions Utilise previous hands on technical experience form challenging manufacturing fields to steer the growth and direction of each division You will lead from the front, coach mentor and develop your … team to be customer centric and deliver the best customer experience Active engagement and implementation of change management across the site. Support cross functional departments in delivery first class service; products and technical knowledge Elevation are keen to speak with people that have worked in a similar more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

an excellent training program that will enable them to develop within the team and enhance their skillset. You will be visiting a range of customer sites with the team (and alone once trained) and will be responsible for fault finding and repairing a variety of electro-mechanical equipment within … the industrial printing industry. You will diagnose issues, order parts if needed and provide an excellent customer experience on behalf of the brand. This is a great time to join the business who have a track record of training and developing staff with an average service within the … Covering the north of England and Scotland *Access to first class training and an excellent benefits package The Candidate: *Multiskilled fault finding and repairs experience *Field service experience *A full, clean UK driving license *In the Leeds area Consultant: Patrick Walsh Revorec Recruitment Solutions is a specialist recruiter more »

client is one of the UKs leading financial advice companies with over a decade of award-winning advice plus a platinum 5-star Feefo customer experience rating. They are a customer-focused, wealth management, equity release, mortgage advice, and home finance financial services company which aims to … audits, competitive analysis, and benchmarking to uncover areas for improvement and maintain a competitive edge in search rankings. Requirements. Minimum of three years of experience as an SEO Executive or in a comparable role focused on SEO within a commercial setting. Proven background in financial services or industries where more »

a dynamic environment, we want to hear from you! About the Role : As a Transformation Digital Product Owner, you will be instrumental in balancing customer experience, business and programme delivery, and colleague experience. You will define and deliver all digital aspects of the transformation, including account opening, online … banking, mobile app, and open banking. This role requires strong leadership, a customer-centric approach, and the ability to navigate complex transformation projects. Key Responsibilities : Lead the delivery of all digital requirements within the transformation programme. Develop existing requirements, manage risks, and identify interdependencies for digital banking products and … and stakeholders throughout the project. Serve as the primary liaison between business stakeholders and end users, managing feedback, reviews, and requirements. Advocate for a customer-centric approach in all product development and transformation initiatives. What We’re Looking For : Experience: Minimum of 5 years in digital product management more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

be installing, servicing, and maintaining a wide variety of air source heat pump systems whilst maintaining high standards, of workmanship, a high level of customer satisfaction, self-motivation, and health and safety. Responsibilities & Duties Install/replace domestic and commercial, air source heat pumps. Diagnose/first-time fix. … through the a back office system to a high and in-depth standard. Ensuring workmanship is of the highest quality and in line with customer regulations. Clear and proactive communication with your team manager and the client throughout projects. Respect the client's property, whilst working in a safe … high levels of self-motivation to complete workload in required time frames. Good attitude towards work. Wear the company brand with pride and enthusiasm. Experience & Qualifications As an experienced and confident heat pump engineer, you will have the necessary qualifications, F-Gas, Unvented Hot & Cold Water System. Minimum of more »

to £35k pa (D.O.E) Are you a pro active and forward thinking Sales individual? We are looking for a knowledgeable and enthusiastic individual with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with … the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently … the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live more »

is qualified and meets pre-defined criteria. Working towards KPI’s and targets based on call volume, appointment quantity and quality. Actively record all customer information and activity on the CRM system (Salesforce) Building rapport with customers through friendly and engaging communication. SKILLS & EXPERIENCE Experience in a … sales or outbound calling position . Experience using Microsoft Outlook, Salesforce and CRM systems. A forward-thinking and proactive attitude with a drive to succeed. An enthusiastic and self-motivated mindset. Organised with strong attention to detail and an ability to follow process. The ability to take ownership and … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »