to ensure timely identification, capture, assignment, processing and completion of incidents and service requests • Monitor ticket queues to identify trends and escalate to Major Incident or Problem where appropriate • Knowledge sharing and participation in meetings to ensure an excellent customer experience • Provide advice and guidance to customers and liaise … parties on support issues where appropriate • Ensure that users are kept informed of the status of any outstanding calls • Ensure that documentation (technical notes, incident resolution notes, installation procedures, user guides etc.) are developed and maintained up to date and stored in the appropriate document repository • When a Major … Incident occurs, reprioritise work in accordance with the requirements dictated by the Digital Workplace Manager • Work with other teams within the IT Department to achieve call resolution. Technical Support • Support videoconferencing facilities & meeting room functionality (including tele-conferences, web meetings and room bookings) • Troubleshooting of networking issues including cabling more »
and Configuration for Microsoft Cloud Services:Configure cloud services and Defender for Cloud for integration with Rapid7 InsightIDR SIEM to enhance security monitoring and incidentresponse capabilities.Integrate SIEM for monitoring Entra ID sign-in, audit, and risk log categories.Work with Security Operations to build and test required alert more »
and Configuration for Microsoft Cloud Services: Configure cloud services and Defender for Cloud for integration with Rapid7 InsightIDR SIEM to enhance security monitoring and incidentresponse capabilities. Integrate SIEM for monitoring Entra ID sign-in, audit, and risk log categories. Work with Security Operations to build and test more »
and Configuration for Microsoft Cloud Services: Configure cloud services and Defender for Cloud for integration with Rapid7 InsightIDR SIEM to enhance security monitoring and incidentresponse capabilities. Integrate SIEM for monitoring Entra ID sign-in, audit, and risk log categories. Work with Security Operations to build and test more »
training to enable you to develop into the below responsibilities: Vulnerability Assessment: Assist in regular vulnerability assessments to identify weaknesses in systems and applications IncidentResponse: Collaborate with senior engineers to respond to security incidents, investigate breaches, and mitigate risks Patch Management: Assist in applying security patches and more »
incidents, acting as the "security lead" within a resolver group. · Ensure that the Head of Security Operations and other senior stakeholders are appraised of incident impact, developments, and outcomes. · Recognise when external assistance is required to support or guide incidentresponse and escalate promptly. · Develop - and guide … the development of - runbooks and processes, ensuring they're fit-for-purpose and followed. · Prepare incident reports and gather reporting metrics for cyber events and incidents. · Analyse security event trends to tune rules and thresholds to improve the fidelity of detections and alerts. What you’ll need: · Extensive experience more »
Handle security incidents and escalations, manage 3rd-party technical support. Provide security metrics, maintain documentation, and collaborate on technology design. Oversee security platform support, incidentresponse, and vulnerability management. Track cyber threats, support vulnerability analysis, and lead system patching and updates. Integrate security into BAU processes, maintain technical more »
Handle security incidents and escalations, manage 3rd-party technical support. Provide security metrics, maintain documentation, and collaborate on technology design. Oversee security platform support, incidentresponse, and vulnerability management. Track cyber threats, support vulnerability analysis, and lead system patching and updates. Integrate security into BAU processes, maintain technical more »
and remediate vulnerabilities with an emphasis on automation and scalability Conduct security assessments and work with other engineering teams to develop secure products Support incidentresponse and remediation including log and forensic data collection Consult with other teams to guide them in addressing vulnerabilities in source code or more »
Leeds, England, United Kingdom Hybrid / WFH Options
Mastek
and services. You will be working as part of a team that delivery 24/7/365 service provision of service monitoring and incidentresponse on a rotation basis via shifts, delivering a service that is at the heart of the digital footprint across all government services. … on monitoring of service dashboards to identify any anomalies in service to minimise service impacts and prevent incidents where possible Responsible for owning an incident until either a new owner has been found or the problem has been mitigated or resolved. Investigate problems in support systems, processes and services … to the implementation of remedies and preventative measures. Working alongside L3 to deliver shift left enhancements and deliver service improvements that prevent/reduce incident volumes or increase service stability Helping to identify and develop process optimisation opportunities and contribute to the implementation of solutions that further develop the more »
with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, IncidentResponse Team Leader, Loss Reporting Operations Supervisor more »
to become the prefered Digital transformation hub! And you get to be part of it! 😀 What will you be doing? Creating and managing an Incidentresponse pipeline Delegating work out to a team of 7 Analysts Setting up KPI's for the team Compliance and security experience (cyber more »
demonstrate technical and process skills, as well as an architectural view and implementing security by design.Other essentials:Background that covers cyber technology, security operations, incidentresponse, architecture, and training.Experience in implementing technology such as SIEM, XDR, SOAR, etc.Background in Financial Services or other regulated industries (desired)Experience in more »
Leeds, England, United Kingdom Hybrid / WFH Options
Harvey Nash
technical and process skills, as well as an architectural view and implementing security by design. Other essentials: Background that covers cyber technology, security operations, incidentresponse, architecture, and training. Experience in implementing technology such as SIEM, XDR, SOAR, etc. Background in Financial Services or other regulated industries (desired more »
databases, storage solutions, and backup systems Ability to translate business requirements into efficient IT solutions Proficiency in cybersecurity practices, including threat detection, prevention, and incidentresponse Professional work ethic with a client-driven focus and attention to detail Familiarity with IT project management methodologies and tools Capacity to more »
Three Rivers House, Abbeywoods Business Park, Pity Me, Durham, England
Bernicia Group Ltd
phone calls Troubleshoot networking issues, including connectivity problems, DNS configuration, firewall management, and VPN setup. Maintain records held in companies’ electronic systems Undertaking cyber incidentresponse, analysis, and remediation activities. Maintain the on-going provision and continuous improvement of day-to-day operational activity within the Service Desk more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
Plus Assessments for our customer base. Perform network security audits. Conduct external and internal penetration tests. Provide support during major security incidents across all incidentresponse phases. Proactively monitor internal infrastructure using toolsets, remediate issues, and provide recommendations. Design, implement, and provide support for customer security solutions. Serve more »
Engagement and Insight strategies. Experience in database management and optimisation, i.e. reorganisation and rebuild. Strong knowledge of database backup and recovery procedures. Experience of incidentresponse (triage, classification, investigation, and escalation). Proficient in database encryption at rest, in transit and in memory. Financial Services experience and exposure more »
version control systems, and release management practices. Familiarity with monitoring and observability tools (Prometheus, Grafana, Dynatrace) Knowledge of security best practices, compliance standards, and incidentresponse protocols. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Excellent communication and leadership skills, with the more »
cybersecurity and risk mitigation? Our client is at the forefront, offering top-notch services in penetration testing, vulnerability assessments, security consulting, managed services, and incident response. Join them in their mission to strengthen cybersecurity defenses and protect sensitive data across various sectors. It's time to make a real more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
McGregor Boyall Associates Limited
Azure Storage, Security, and Network Components. Azure policies and governance tools for handling compliance and security Expertise in securing virtualized environments, including threat detection, incidentresponse, and compliance frameworks. Automation tooling for example, Logic Apps, Functions, Azure Automation, Event Grid etc AVD architecture, deployment options, management tools, and more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
McGregor Boyall Associates Limited
Azure Storage, Security, and Network Components. Azure policies and governance tools for handling compliance and security Expertise in securing virtualized environments, including threat detection, incidentresponse, and compliance frameworks. Automation tooling for example, Logic Apps, Functions, Azure Automation, Event Grid etc AVD architecture, deployment options, management tools, and more »
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
IT Human Resources
Azure Storage, Security, and Network Components. Azure policies and governance tools for handling compliance and security. Expertise in securing virtualized environments, including threat detection, incidentresponse, and compliance frameworks. Automation tooling for example, Logic Apps, Functions, Azure Automation, Event Grid etc AVD architecture, deployment options, management tools, and more »
Time Central, 6th Floor, 32 Gallow Gate, Newcastle, England
MOTT MACDONALD LIMITED
services. Ensure that they are carried out in a timely manner and a forward schedule of maintenance and upgrade is implemented. o Undertaking cyber incidentresponse, analysis, and remediation activities. Applications o Provide support to the Business Applications team, including but not limited to components of the Deltek more »
am to 5:30 pm role, you'll play a pivotal part in ensuring the safety and security of organizations through proactive monitoring and incident response. Responsibilities: Provide continuous protective monitoring using state-of-the-art SIEM, IDS, and threat intelligence technologies. Offer expert advice and guidance to clients … targeted by cyber attacks, maintaining high standards of support. Ensure timely and accurate incident reporting to facilitate efficient response strategies. Collaborate with SOC team members during security incidents and Threat Mining exercises, including assistance with tool deployment and administration tasks. Provide support in active directory administration and firewall more »