IT Service Desk Analyst
- Location
- Newcastle upon Tyne, England, United Kingdom
/service requests with accurate documentation and timely escalation where needed Troubleshoot Windows 11, Microsoft 365 Apps, Outlook/Exchange Online, Teams, SharePoint Online, OneDrive, VPN, printing, and connectivity issues Support Priority 2 and 3 incidents, ensuring clear diagnostics, communication, and resolution tracking Manage user identity and access ...