1 to 5 of 5 Performance Management Jobs in Northamptonshire

and Compliance Manager. Reporting into the Head of Information Security, the Governance Risk and Compliance Manager will be responsible for the day to day management of the GRC deliverables and management of direct reports in the GRC team to ensure effective Governance, risk and compliance aligning to the … organisational information security policies. Role Responsibilities: Provide leadership and direction to the Governance Risk and Compliance team, plus day to day task management, performance management and development. Maintain and monitor the enforcement of the Information Security Policy framework,including policies, standards, procedures and guidelines. Implement, monitor, maintain … and continuously improve the GTS risk management process. Deliver and maintain strategies and audit capabilities to maintain compliance to the GDPR , PCI - DSS and Cyber Essentials. Ensure the maintenance and delivery of an effective, engaging information security awareness programme to the wider business group. Support delivery of programmes and more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

managed in line with the DPA, GDPR, Access to Health Records Act and FOI Act, working to strict deadlines. Co-ordinate and oversee the management of sensitive information being received by the team which includes various requests for information, working in an organised manner. Communicate effectively with colleagues to … to monitor all requests and timescales Ensure the fair distribution of the work using the AMS solution database Ensure the effectiveness of the teams management of new requests Ensure all new correspondence is inputted onto the AMS/FOI solution by the team Ensure the AMS/FOI system … To update the e-rostering system as appropriate including timesheets and planned or un-planned leave To support the Team Leader with appraisals, team performance management and initial disciplinary matters. Other Maintain the security of the IT department and Access Office Assist and propose the RFI Team Leader more »

leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In this role, you will coach our MND Connect Advisers, helping … regularly on occasion may be required to meet business needs.) What are we looking for? A compassionate and skilled leader with strong experience in performance management, training, and team development. You should have a background in managing staff and volunteers within a helpline or support service, ideally in more »

crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to enhance team performance, streamline operations, and improve overall customer satisfaction. This Platform Operations Manager role requires a proactive approach to identifying and resolving potential issues, as well … Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and implement preventive … measures. Generate regular reports on team performance metrics, analyse trends, and identify areas for improvement. Team Leadership - Lead, mentor, and inspire a team of Level 2 Support Engineers to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have more »