2nd Line Service Desk Engineer
- Hiring Organisation
- Isio
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
limited to: Microsoft 365; Secure Web Gateway; Microsoft Entra; Virtual Machines; Microsoft Intune; Autopilot; Azure Virtual Desktops; Network Issues (Cisco Meraki); SOC Incidents; SharePoint Online & SaaS-based apps. The role requires resolving critical issues and ensuring Isio’s solutions are always fit-for-purpose and meet or exceed expectations. … with other IT teams and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Produce and review documentation to help maintain the Service Desk Knowledgebase. Take end-to-end ownership of tickets to ensure issues are resolved ...