1 to 25 of 28 Customer Experience Jobs in Scotland

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

/commissioning, upgrades, and migration of complex and advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery. This is … travel may be required to meet ad hoc needs, and frequent travel out of office (or Home) is part of job requirement to attend customer sites. We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy … of chemicals, materials, and energy. Key requirements Support the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems more »

signing off each stage of the development process to ensure requirements are clear, prioritised and included in the relevant solution design documentation. The Person Experience working within global accountancy and financial operations with knowledge of order to cash processes and financial controls. Knowledge of Microsoft D365 FO and CE … is beneficial Professional Accounting Qualification is preferred Strong knowledge of what a good customer experience should look like Excellent communications skills with the ability to translate technical descriptions into clear business language to accommodate individual stakeholder group’s communication requirements Ability to build strong relationships with colleagues and … on their own initiative as well as working well as part of a team Excellent time management skills to deliver to strict deadlines Good experience of having worked in a project environment as part of a project team Good experience of being able to order, prioritise complex requirements more »

an exciting product, where autonomy in the work is encouraged, they have a very social working environment and the culture focusses on promoting positive customer experiences! This role is crucial to their scaling plans and brings a big opportunity for someone who wants to naturally progress into an engineering … the execution of their product roadmap. Leading key technical projects while taking more junior members of the team with you. Skills: 5+ years industry experience working as part of a software development team Strong knowledge of C# .NET (open to other OOL) A solid understanding of database development An … obsession with getting the right solution with the time and resources available Previous experience in a Lead/Principle Development role. Experience working in a collaborative development team and using version control Willing to take ownership of problems A desire to get involved and contribute to all aspects more »

expert to lead them digitally on this exciting journey. In the position of E-commerce Manager, you will be primarily responsible for the online customer experience and sales of the platform. Day to day, your responsibilities will include: Manage all online activities related to sales, conversion, A/… B testing, and reporting. Develop and enhance digital platforms to deliver a best-in-class customer experience. Implement eCommerce strategies to improve website performance. Create and own the trading calendar for the UK website, App, and Marketplaces to align with seasonal marketing plans. Collaborate with the Head of eCommerce … as recommendation zones and category sorting rules. To be considered for the position of Ecommerce Manager - you will offer a minimum of 3 years experience in a similar role, within D2C retail. Apply today to be considered and find out more. BBBH29997 ** NOTE - All emails from will be sent more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities. Assist the project manager in developing project plans … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients … to keep “winning” whilst ensuring customer growth and experience is at the very forefront for their businesses. We’re hiring a Dynamic Creative Account Manager as part of our teams in either Edinburgh, London, Manchester or Leeds on a hybrid basis. Purpose of the Role The Dynamic Creative … Responsible for line management of team members with professional guidance and clear objectives to enable confidence and success for individuals. Key Skills Previous DCO experience is essential, preferably at Manager level. What we offer This is a permanent position. The team is based in our office in Edinburgh and more »

a diverse range of clients and lead a team responsible for consolidating data sources and displaying them on MS Power BI. Tasked with analysing customer and staff behaviour to improve the overall customer experience and drive business decision making. Prioritise and manage the activities of the MI … to-use dashboards, and work with the Technology team to implement a modern data infrastructure. Required skills: Power BI (Cloud Node), SSRS, SSIS, DAX Experience with Python/R would be an advantage. Experience with Data in the Cloud Able to present effectively at board level Experience more »

to be part of the most exciting and fastest growing sectors in Travel & Hospitality? If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you. We are Aspire Airport Lounges. With more … than 30 years of ward winning airport hospitality experience, we are Europe's largest brand of airport lounge and in 2021 we served over 4 million customers worldwide within 64 lounges at 38 airports in 13 countries, that's over 11,000 guests every day. We deliver outstanding customer … levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service. Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of more »

by Michelin, and has since tripled its turnover in a growingly competitive market. Blackcircles has been replicating its UK success and best-in-class customer experience around the world and now live in Canada, Thailand, Egypt, South Africa, and Italy. The International team is passionate about growing the … business in these new markets and has enjoyed significant success to date. Blackcircles group is a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is … different live countries and any new coming to the market. You could be working on social campaigns one day then improving the e-commerce experience another day. The ideal candidate will have the knowledge and understanding of implementing a brand across multiple channels and formats. You will be supported more »

30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial … Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. What … branches; from Healthcare, FinTech to IoT. What does it take to excel in this role? HBO/WO Bachelor, A minimum of 8 years experience in relevant IT domains, A minimum of 4 years experience as a digital Solution/System/Domain Architect, Experience in the more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … principles, project management processes, construction management processes, electrical codes and integrated photovoltaic and battery system applications would be highly desirable. Experience with project execution processes is essential. Responsibilities: Assist the procurement and project management teams with coordination of project related activities.Assist the project manager in developing project plans and … communicate project status updates in a clear and concise manner.Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers.Liaise with both internal and external project stakeholders on an ongoing basis.Support subcontractor operations daily through coordination and scheduling. Take ownership more »

UK’s Financial Services sector, our multi-disciplined team of experienced professionals help organisations streamline operations, deliver best-in-class technology solutions and improve customer experiences. Many of the UK’s leading Banks, Building Societies and Pension Providers trust Stellar Omada to provide additional support to existing teams. Intimate … skills, cultural fit, and alignment with company values. Build and maintain a strong talent pipeline for current and future hiring needs. Ideal Attributes: Proven Experience: Demonstrated success as a Technology Recruiter with a strong track record of hiring for technical roles. Sales Expertise: Proven track record of surpassing sales more »

customers to live independently with an enhanced quality of life, and their families to have peace of mind. The organisation and our people are customer focused, delivering value for money and developing innovative solutions to enhance the customer experience. As an ‘Investors in People Platinum’ organisation and a … Repairs & Maintenance Inspector to join our growing Assets & Sustainability Team. The postholder will ensure high quality reactive repairs and maintenance services ensuring that our customer’s homes are maintained to a high standard and are compliant with contractual, legislative, and regulatory requirements, whilst also providing a 10/… customer experience. What you need to become our Repairs & Maintenance Inspector: This role is for someone who is used to making a difference, enjoys a challenge, and welcomes the opportunity to contribute widely. 2024 will be a very exciting time to join Trust as we continue to implement our more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At … the contribution of all our people, whatever their background or stage in their career. We welcome your application should you hold the right core experience, knowledge and your application sufficiently outlines your relevant skills or transferrable skills in this area. If you believe you're qualified, but don't more »

Software programs, strategies, and systems Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly Develop and maintain excellent customer relations with our client base at varying sites Key skills and qualifications Previous experience working with BMS systems and controls with knowledge of … operating and maintaining HVAC systems Experience in protocols such as BACnet, M-Bus and Modbus A good awareness of Health and Safety and related risk assessments Ability to trouble shoot and fault find quickly to resolve reactive works quickly and effectively Great communications skills both written and verbal to … be able to compile and complete reports and build strong customer relationships. Our offer Work for a well-known brand with a continued focus on innovation and growth Join a dynamic team where most leaders are promoted from within Competitive salary and generous benefits including incentive reward scheme on more »

for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels. This role has an expectation to go on-site to clients office within the Aberdeen area at least one day per … for our customers. The Network Operations Manager is responsible for the following: This is a client facing role and will require technical knowledge and experience of deploying and supporting Cisco Network and Security products, Cisco Nexus data centre infrastructure alongside other vendor firewalls (Checkpoint/Fortinet/Palo). … Ability to discuss technical questions with customer and Sword Ping internal teams. Work closely with internal and external teams to supervise all aspects of service, across managed service and project delivery. Coordinate the communication and actions required for service enhancements, planned changes and service upgrades. Take ownership of high more »

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business goals of retaining existing business. Key to success will be customer engagement aiding stronger customer relationships in … turn improving customer loyalty. Excelling in this role will enable us to stand out from the competition and demonstrate real value to their customers. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development … of Service Reviews and increasing/developing customer feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level. Responsibilities Service Management * Builds deep and trusted relationships with the more »

Marketplace Administrator Reports to: Marketplace Manager Location: Glasgow, office based Salary: Dependent on experience Hours: 42.5 hours per week (8.30am to 5.30pm) Role Overview As a Marketplace Administrator, you will join a team where your role is vital to the success of the global marketplace channels. You will be … across our marketplace channels. This an exciting opportunity to kick start a career within an innovative ecommerce team or to further enhance your existing experience in a successful well-known brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to … to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customer service team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days more »

decisions to suspend services on a case-by-case basis. Rapidly detect fraud, minimize losses, and enhance detection capabilities, all while ensuring a positive customer experience. Key Responsibilities of the Fraud Advisor include: · Be the first line of defense against fraud. · Influence and change processes to combat emerging fraud … fraud victims and stakeholders. · Update fraud avoidance systems promptly. · Minimize the impact of fraud detection on legitimate customers. The successful Fraud Advisor will have: · Experience interpreting credit file information. · Understanding of telecoms fraud. · Proficient in reporting tools (Business Objects, Excel, Access). · Familiarity with CIFAS, Experian tools. If you more »