Falkirk, Stirlingshire, Scotland, United Kingdom Hybrid / WFH Options
Ashdown Group
Customer ServiceExecutive - £24,000 - Hybrid A highly successful business are looking for a bright, motivaited CustomerService Executiveto join them in a client facing, operational role. This is a brilliant opportunity to join an established business offering real long term career development. The ideal candidate will be more »
Are you ready to take on a dynamic role that combines team management, engineering, and customer interaction in the fast-paced world of investment operations? We're looking for a talented individual to join us as Investment Operations Delivery Lead who has Payments experience. Key Responsibilities: Team Management: Lead … delivery within tight deadlines. Daily Operations: Run daily stand-up meetings, facilitate discussions, and assist the team in resolving operational issues and escalations effectively. Customer Interaction: Collaborate closely with customers, addressing their needs, concerns, and feedback to ensure exceptional service delivery and satisfaction. Key Requirements: Experience: A background … continuous improvement. Programme Management: Strong programme management skills, with the ability to oversee multiple projects simultaneously and deliver results on time and within budget. Customer Focus: A passion for delivering outstanding customerservice, with excellent communication and interpersonal skills to build and maintain strong client relationships. Analytical more »
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Bright Purple
allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who will need different type of support Escalate issues to the 2nd Line team as required … Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent CustomerService Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level agreements more »
hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge … and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner more »
a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers …/or banking (desirable) Treasury qualification desirable but not essential Strong analytical and problem solving skills Detail oriented and able to work under pressure Customerservice oriented, team player and good communication skills Advanced Microsoft skills, particularly Excel What we offer: NOV Offers You Health & Wellbeing: 30 days more »
per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Skills and experience required: Proficiency in MS365 … Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customerservice orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. Knowledge of a variety more »
has celebrated over 28 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 2+ years project experience developing solutions using the Power Platform (Power Apps Canvas/Model Driven Apps, Power Automate, Power Virtual Agents). Excellent customerservice and communication skills. Experience configuring and using Microsoft Data verse advantageous. Experience with Agile methodologies and working in delivery teams. Experience configuring more »
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem-solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … cost constraints Evidence of taking ownership for own development plan and drive progression. Key Accountabilities A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Familiarity with project standards and processes would be more »
has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customerservice, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … due diligence governance processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key … customer facing business applications Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric vehicle salary sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based more »
to Engineering staff, utilizing the business CRM software. Greet visitors and answer incoming phone calls, directing to the relevant person/department. Preparation of customerservice certificates and documents relating to jobs. Lead on the booking and management of travel and accommodation for jobs. Ensuring personnel have full … Ability to remain focused on the aim when under pressure. Ability to step back and see the bigger picture. Personal organization and time management. Customer focused. Desirable: HNC/HND in accounting or business administration. Degree in finance or business administration. Experience of working within an engineering environment. Experience more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
KnoWho
to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customerservice, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit … and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency. In a Nutshell 🥜 Passionate about technology and take an interest in the industry Energetic, motivated, professional and more »
and regulations and their application Excellent communication skills needed to convey complex payroll matters to all levels of employee Experience of working in a customer facing environment and providing good customerservice Experience with a number of software packages including Microsoft Office, particularly Excel Experience of producing more »
world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working … already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To more »
hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customerservice with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION more »
to stakeholders and highlighting relevant opportunities to the team Working closely with technical teams & partners to support continuous improvement of marketplace channels. Supporting the customerservice team with daily tasks and resolving product issues highlighted or improving customer experience Working for Trespass You will receive 30 days … holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors Relaxed dress more »
implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … communicate project status updates in a clear and concise manner.Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers.Liaise with both internal and external project stakeholders on an ongoing basis.Support subcontractor operations daily through coordination and scheduling. Take ownership … of the subcontractor schedule including job flow and customer experience.Identify the critical path required to achieve a given task and manage until completion.Problem solve unique situations as they arise.Actively participate in developing and maintaining online business management tools used for the development and execution of all projects.Identify areas for more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Canadian Solar SSES (UK) Ltd
implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … project status updates in a clear and concise manner. Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers. Liaise with both internal and external project stakeholders on an ongoing basis. Support subcontractor operations daily through coordination and scheduling. … Take ownership of the subcontractor schedule including job flow and customer experience. Identify the critical path required to achieve a given task and manage until completion. Problem solve unique situations as they arise. Actively participate in developing and maintaining online business management tools used for the development and execution more »
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Adecco
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Adecco
be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent CustomerService skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »
with big industry names you would most likely recognise. As a Smart Meter Engineer you will be responsible for installing smart metering systems and service/maintenance and some diagnostics. The role is predominantly customer facing so some experience in customerservice would be advantageous. Skills more »
use, maintenance and support of an EDMS. In addition, the candidate should have a working style that is both detailed and thorough, with a customerservice focus. This Document Control role is embedded within our customer's Document Control team and responsible for managing essential engineering documentation. more »
Dev stack including .NET, JavaScript, and C# Comfortable in a client-facing environment and experience working closely with customers to achieve desired results D365 CustomerService experience Experience working within a managed service provider Experience in an ITIL environment Must be eligible for UK SC Clearance If more »
Stirling, Stirlingshire, Scotland, United Kingdom Hybrid / WFH Options
XPS Pensions Consulting Limited
administered by excellent, and directly accessible, people. The Role As a Self Invested Pensions Consultant with XPS you will: Be responsible for providing excellent customerservice to our portfolio of clients, managing their queries, and looking after investments and retirement benefits. Adhere to portfolio management principles and professional … retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel more »
Wishaw, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Trust Housing Association Limited
Specialist role: Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customerservice whilst finding solutions by … using your knowledge, operational expertise, and enthusiasm? You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business. Skills and Experience required to become our Solutions Team Specialist: You must more »