1 to 13 of 13 Incident Management Jobs in Scotland

Legal experience • CIPP/E certified. • Certifications in data privacy, legal, compliance information risk or information technology • BCS qualification in Data Protection • Data breach incident management more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

track record of delivering new and innovative solutions. You will be part of Arnold Clarks Digital Infrastructure team, responsible for the design, build and management of an extensive hybrid datacentre infrastructure. This will feature an array of computer and storage platforms deployed across multiple on-premise datacentres, as well … storage platforms in the datacentre. Installation, configuration and upgrading of Windows Server operating systems. Using VMware to manage server deployments. Deploying and automating patch management across the server estate. Managing and updating Active Directory, DNS/DHCP services. Monitoring system performance and taking corrective actions. Managing the backup and … recovery of servers and data. Third line support duties including incident management. Essential skills and experience Experience of working at a technical level in operational duties Excellent problem solving skills Excellent knowledge of Windows operating systems A good understanding of DNS and DHCP services Experience managing accounts within Active more »

IT Knowledge Management Process Owner (ServiceNow) Base Locations: Havant (preferred), Aberdeen, Perth, Glasgow, Edinburgh, Reading. Working Pattern: Permanent | Full Time | Hybrid (1 day per month at the office - Havant (preferred) Benefits: A comprehensive range of benefits to support your family, finances, and wellbeing, (including 34 days of holiday entitlement … enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where … you'll be pivotal in managing and enhancing our Service Knowledge Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage more »

HARVEY NASH - APPLICATION SUPPORT ENGINEER - PLATFORM SUPPORT - CUSTOMER SUPPORT - 1ST LINE - 2ND LINE - API - TICKET MANAGEMENT - INCIDENT MANAGEMENT - JIRA - ZENDESK - USER GUIDES - REPORTING - DOCUMENTATION - USER GUIDES - CONTINUOUS IMPROVEMENT - FINANCIAL SERVICES - FINTECH - SCALE-UP - START-UP - COMMUNICATION - COLLABORATION Harvey Nash's scale-up client are looking for an more »

industry leading digital systems. In this role you will be part of our client’s digital infrastructure team, responsible for the design, build, and management of an extensive hybrid datacentre environment. This will feature an array of computer and storage platforms deployed across multiple on-premises datacentres, as well … storage platforms in the datacentre Installation, configuration and upgrading of Windows Server operating systems Using VMWare to manage server deployments Deploying and automating patch management across the server estate Managing and updating Active Directory, DNS/DHCP services Monitoring system performance and taking corrective actions Managing the backup and … recovery of servers and data Third line support duties including incident management Benefits: Discretionary bonus scheme Private healthcare Employee discounts and retail offers If this role is of interest, please apply or send your CV to jryder@headresourcing.com for a confidential chat to find out more. more »

HARVEY NASH - APPLICATION SUPPORT ENGINEER - PLATFORM SUPPORT - CUSTOMER SUPPORT - 1ST LINE - 2ND LINE - API - TICKET MANAGEMENT - INCIDENT MANAGEMENT - JIRA - ZENDESK - USER GUIDES - REPORTING - DOCUMENTATION - USER GUIDES - CONTINUOUS IMPROVEMENT - FINANCIAL SERVICES - FINTECH - SCALE-UP - START-UP - COMMUNICATION - COLLABORATION Harvey Nash's scale-up client are looking for an more »

HARVEY NASH - APPLICATION SUPPORT ENGINEER - PLATFORM SUPPORT - CUSTOMER SUPPORT - 1ST LINE - 2ND LINE - API - TICKET MANAGEMENT - INCIDENT MANAGEMENT - JIRA - ZENDESK - USER GUIDES - REPORTING - DOCUMENTATION - USER GUIDES - CONTINUOUS IMPROVEMENT - FINANCIAL SERVICES - FINTECH - SCALE-UP - START-UP - COMMUNICATION - COLLABORATION Harvey Nash's scale-up client are looking for an … Working in Financial Services, for a FinTech and/or software scale-up Supporting the ticket lifecycle from investigation to resolution Excellent ticket and incident management skills Ability to guide customers to resolution Ability to work to SLAs and to work collaboratively as a team Excellent communication with more »

the outcomes and results back to senior management. This role reports directly to the Head BISO and is responsible for all aspects of risk management and resilience part of the wider Cyber Security function. Providing a leading role in the business’s cyber security function programme to transparently reduce … of the design and operating effectiveness of key controls, the compliance position of the organisation. Carrying out independent reporting of organisational risk to senior management and relevant governance forums. Facilitating reporting of the effectiveness of security controls and processes. Monitoring changes to the external regulatory environment and cybersecurity threat … resulting impact to the organisation. Experience required Experience in designing Cyber Resilience strategies Technical knowledge across; Application redundancy Threat Assessment Information Risk assessment & Risk Management Incident Management Disaster Recovery Testing Expert knowledge of configuring and supporting security tools and managing activities relating to the management of more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

controls around critical applications ensuring their safety and well being. You'll have 1 direct report, who will be responsible for operations security, predominantly incident management. This person will be running playbooks, incident scenarios and table top exercises. As a Cyber Security Manager, you'll earn up to more »

industry leading digital systems. In this role you will be part of our client's digital infrastructure team, responsible for the design, build, and management of an extensive hybrid datacentre environment. This will feature an array of computer and storage platforms deployed across multiple on-premises datacentres, as well … storage platforms in the datacentre Installation, configuration and upgrading of Windows Server operating systems Using VMWare to manage server deployments Deploying and automating patch management across the server estate Managing and updating Active Directory, DNS/DHCP services Monitoring system performance and taking corrective actions Managing the backup and … recovery of servers and data Third line support duties including incident management Benefits: Discretionary bonus scheme Private healthcare Car Employee discounts and retail offers If this role is of interest, please apply or send your CV to (url removed) for a confidential chat to find out more. more »

Incident Manager - Glasgow, Scotland - £36,000 plus 15% plus overtime We are seeking a skilled and experienced Incident Manager to join our Network Operations Centre (NOC) team. The successful candidate will play a critical role in managing and resolving incidents, ensuring timely escalation when necessary, and optimising the … performance of our NOC operations. If you have a strong background in incident management and escalation, along with excellent communication and leadership skills, we want to hear from you. Key Responsibilities: Manage the end-to-end incident management process, including identification, prioritisation, resolution, and closure of … to stakeholders on the status of incidents and escalations. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience in incident management and escalation, preferably in a NOC environment. Strong understanding of ITIL framework and best practices for incident management. Excellent communication and more »