Service Desk Engineer
Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Navisite
Navisite is looking for a Senior Support Engineer with Mac experience to join our expanding team and work from our Glasgow based office. This role is offered primarily as an office-based role, Hybrid working is a possibility in the future. This role will be support of one of … wider IT team to implement MacOS policies, configuration profiles and procedures. • Ability to work under pressure in a fast-paced environment. • Possess Strong customer service, analytical, and problem resolution skills. • Strong communication skills; Excellent English (Written and spoken). • Ability to be empathic and sympathetic to our users. • Capturing … all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may more »
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