Banbury, England, United Kingdom Hybrid / WFH Options
Propel
employees Responsibilities: · Handle inbound calls, emails, self-service and in person visits to the Service Desk. · Log all incidents & service requests in the ITSM tool. · Diagnose, categorise and prioritize all incidents, service requests and ticket escalations, perform first line resolution where possible. · Escalate unresolved tickets and follow up to ensure more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
and follow the documented MI process during reported MIs. Skills and experience Ideally 12+ months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity more »
for improvement and implementing corrective actions as needed. Trends: Stay updated on emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Leadership: Act as a positive and innovative force within the NOC team, promoting the success of more »
areas for improvement, and implement corrective actions as needed. Stay abreast of emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Engage in customer pre-sales activities, collaborating with sales, customers, and vendors to create solution designs more »
Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »
St. Albans, Hertfordshire, South East, United Kingdom
Connexa
environment. Preferred Qualifications: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with ITservicemanagement tools and ticketing systems. Familiarity with remote desktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional more »
Are you ready to kick-start your career in the dynamic world of IT? Are you passionate about innovation, problem-solving, and making a real impact? Look no further! We're seeking three enthusiastic individuals to join a team as more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
levels. You will havepractical experience of working in other servicemanagement processes and, have an understanding of ITIL best practices and experience with ITServicemanagement tools such as Service Now. The benefits At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
IT support role. Proven leadership and team management skills with a focus on ITservice delivery. Strong understanding of ITservice desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer more »
Milton Keynes University Hospital NHS Foundation Trust
technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable ITServiceManagement qualification e.g. ITIL Foundation (or equivalent qualification/relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential Significant experience working in more »
What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the ITServiceManagement sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training and certification more »
Engineer, you will play a key role in providing EUC support. Key responsibilities: Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
Resolve and close incidents/service requests as per the procedures & allocated timelines. Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
Hampshire, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »
Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for servicemanagement integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. more »
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Deloitte
towards certifications with established Cloud technologies at associate level (e.g. AWS Solutions Architect Associate, Azure Solutions Architect, GCP Associate Engineer)Familiarity with common ITServiceManagement tools and associated repositories (e.g. asset repositories, data models)Connect to your business - ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s what connects more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You will process access requests and tickets allocated to you through the ServiceNow ITSM and use tools such as Active Directory, Exchange, Office365, InTune, and SharePoint working closely alongside the IT support and security teams of the business, in … the access management team with ad hoc tasks, documentation, communications, and admin duties. Monitoring Access Management SharePoint workflow Updating requests via servicemanagement tool ITSM (ServiceNow) Excellent communication skills. Liaising with other IT teams. Supporting Access Management Team Lead and escalating issues to IT Support Manager where necessary Ensure we … Awareness of the joiners, leavers, movers process (JML) and basic IT security principles Experience with Active Directory and Microsoft Office365 user administration Experience using ITSM ticket management software (ideally ServiceNow) General IT & Windows troubleshooting experience helpful Exposed to ITIL processes and best practices. Strong attention to detail with Knowledge of more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ordnance Survey Limited
Azure DevOps Cloud Technologies such as Azure or AWS Virtualisation technologies such as VMware vSphere, ESXi, and vCenter Automation using Ansible, Puppet, or PowerShell ITSM tools Please include a CV and covering letter outlining your skills and experience in the above requirements. The rewards We want you to love what more »
Reading, Berkshire, Tadley, Hampshire, United Kingdom Hybrid / WFH Options
Polar Recruitment Services
Cleared) Polar Recruitment are currently recruiting on behalf of one of the worlds' leading IT Services providers for a ServiceNow Specialist to implement ServiceNow ITSM at a prestigious customer site. ServiceNow Specialist responsibilities As part of the implementation project team, build and deliver solutions Completion of enhancement/new functionality … skills & experience Essential; Active Security Clearance at SC/DV level, and able to attain DV level clearance. Experience of maintaining and developing ServiceNow ITSM ServiceNow development experience (Business Rules/Client Scripts/Workflows/Form Design/UI Actions/Service Portal etc.) Scripting experience Strong knowledge of more »
Employment Type: Permanent
Salary: £50000 - £57000/annum + Health, Life, Pension, 23 Days Hol
experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in ITServiceManagement Knowledge & Experience Essential Experience of working on an ITService Desk or similar technical support environment Experience of operating within Service Level Agreements and more »
to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use ITServiceManagement best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and maintain strong, long-lasting more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Deloitte
/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of ITServiceManagement lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge more »