26 to 50 of 63 Incident Management Jobs in the South East

ensure safe deployment to the users. Main duties of the job *Support of various clinical and corporate systems. *To support the day to day management and maintenance of the systems managed within the Systems Support Team including data quality reports, confidentiality and security. *Provide system administration including appropriate access … and procedures with the ability to identify issues. *Analyse a range of factors when analysing a system issue and suggest solutions. *To ensure all incident management complies with ITIL processes. *To take the lead for a reported incident, as agreed with the Systems Manager, ensuring that communications … be discussed as part of the interview process. Person Specification Qualifications Essential Degree level or equivalent experience in relevant field Experience in clinical system management and configuration Desirable Relevant Business Qualification Experience Essential Information management & analysis In depth knowledge of system configuration and data structures Strong understanding of more »

technical support platform. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI. As part of troubleshooting, you … required to escalate identified bugs and issues to engineering using JIRA. Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM). Support the Linux … and command-lets. Collaborate and manage projects through the delivery life cycle, ensuring new and altered services are transitioned successfully. Support Client and Server Management platforms supported by the wider IT Teams (Ivanti, VMWare, Hyper-V, Repository Server). Help Identify and implement any training requirements resulting from technical more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

technology vendors. Main Responsibilities of Network Operations Engineer, Real-time monitoring of our clients cloud communication platforms. Acknowledging, reviewing and resolving alerts raised, through incident management or change management process Capacity monitoring. Reviewing historical logs (Windows, Linux and clients proprietary logs) Reviewing, updating and improving monitoring performed … and above, and a BBB and above at A levels The relevant documentation to work in the UK on a permanent basis Strong time management and planning skills. Excellent level of IT/Computer literacy. Good experience of working in a NOC environment Good oral and written skills Good … network alerts, events or issues. Ability to diagnose and troubleshoot problems · Hard working, ambitious and friendly. Be able to produce written work, such as incident reports to be. more »

to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »

ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the Major Incident Management process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks and scenarios … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »

NHSE/UKHSA/DHSC guidance. To ensure the development and delivery of the organisations emergency planning and resilience policies, including Pandemic Flu Plan, Incident Response Plan, Corporate Business Continuity Plan and EPRR Policy. To ensure Trust Framework of BCP plans is consistent with NHS England Business Continuity Management Toolkit and aligns with Oxleas Business Continuity Management System and our service delivery. Person Specification Qualifications Essential Achieved Grade/Years Experience EPRR Qualifications Desirable Additional Qualifications Experience Essential Experience in EPRR Environment NHS Experience in EPRR or large organisation Experience in dealing with external Organisations Desirable Experience … NHS Assurance Framework etc.) Desirable Multi Discipline Knowledge Delivery of EPRR Training Environment Essential Leadership/Managerial/Organisational Skills Desirable Evidence of Incident Management Additional Essential Cross Site Experience Good Knowledge of English Language Desirable Ability to Remain Calm in Difficult Circumstances, Making Judgements Involving Highly Complex more »

IT Support Manager, you will establish a culture of excellence and leadership, while also being prepared to engage in hands-on problem-solving and incident management when necessary. What we hope you can bring to the role You must have previous management experience in IT Support and … date knowledge base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-cause analysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other areas of … IET, as required. Act as an escalation point ensuring complaints are managed appropriately through to resolution, whilst maintaining communication with relevant internal stakeholders. Line management of the IT Support team, including (but not limited to) performance discussions, 1-2-1s and team/individual objective setting aligned with more »

Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »

in Bedfordshire, on a contract basis. Responsibilities of the Connected Car Tester position include: * Perform End to End system validation for connected cars * Raise incident tickets in the incident management system and track * Follow testing methods & procedures to ensure robust validation of the complete telematics systems * Conduct more »

TTP Your skills and experience Important skills and experience: SOC operations and transformation, Developing security operating procedures and processes, Producing dashboards and reports, Vulnerability Management utilising Tanium & Tripwire Incident Management utilising Elastic Stack and DCC and Endpoint security utilising Trend, SolarWinds and vSphere Cyber Kill Chain (CKC more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support … and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of more »

/Public Sector field who are responsible for designing, delivering and maintaining cybersecurity capabilities. Job Role: - Responding to security incidents as part of an incident response team - Develop security event monitoring and incident management services - Standardisation of Security Operating Procedures - Provide SME on a broad range of more »

IT infrastructure and application systems are adequately protected. · Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management. · Ensure that Change Management processes include a security review and in particular sign off all Firewall rule set and networking changes to ensure the integrity of the clients … network security is maintained. · Support the information security team in day to day activities including security monitoring, incident management activities, and a future 24x7 support rota. · Provide mentoring to junior security team members. more »

Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to … function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects … communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market processes 4. Experience in an IT, Cloud or service more »

existing methodologies, team input and your own initiative to ensure attendance and retention targets are achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems … changes, cancelled voyages etc and ensure compliant with local requirements Work closely with the UK Sales team to support brand initiatives Coordinate and represent Incident Management, reviewing communications and offers to trade and guests to ensure compliance with local requirements Develop initiatives to drive sales performance and increase … conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. Preferred skills: Experience in the use of contact centre applications and enterprise more »

Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to maintain a secure … infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and proceduresConfidently deputise for … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … technologies relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank’s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »

planning and implementing forecasts, relationship development, customer satisfaction.Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review.Select, develop, and evaluate personnel to ensure departmental goals are met.Keep CIS/senior management informed of key issues and changes which may … impact expected business results.Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways.May act as an advisor or subject matter expert.Accountable for resource allocation, demand, and team utilisation.Ensure SAS Managed Cloud standards and best practices are adhered … to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and more »

an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directly The role will primarily involve incident management escalated from 2nd line team and you will be responsible for resolving these on the customer’s live systems The 3rd Line … for maintaining a complex secure solution Additional responsibilities will include delivering infrastructure development and testing of upgrades, patches and new software solutions. SharePoint – Server management, SharePoint permissions, SharePoint Application integration Strong PowerShell and other scripting experience As many of the following as possible: VMWare Horizon View VDI, VSphere virtualization … Group Policy management, Microsoft SKYPE server, File Share and NTFS permissions, NGINX, Microsoft Server 2012\2016 Hyper-V, Exchange 2013/2016 This is an urgent requirement; please apply as soon as possible if you would like to be considered. Please apply via this site in the first instance more »

evaluations, and ensure design excellence.Oversee the software development lifecycle across Field platform squads to support business objectives seamlessly.Drive enhancements in deployment, monitoring, alerting, and incident management practices proactively.Coordinate stakeholder engagement, including planning and facilitating communications.Monitor and enhance engineering excellence metrics within squads, continuously seeking improvement.Mentor team engineers in … and executing technology strategies.Proficient hands-on engineer proficient in at least one programming language; we prioritize engineering skills over specific language expertise.Knowledgeable in API management and integration techniques.Proficient in data management practices.Skilled in providing data solutions, defining patterns, and creating high-level and detailed design specifications.What’s in more »

Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience of using an Incident Management system Experience of Cisco Maintenance an advantage Benefits Bonus scheme Private Medical Life assurance Income protection + much more more »