Service Desk Lead
Chatham, Kent, United Kingdom
Sanderson Recruitment Plc
through various channels, Service/Support desk being their main priority. Key Experience Required: Leading a team in a service desk environment. Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis. Experience in triage processes, documentation, and updating runbooks. Familiarity with … management skills. Enthusiastic and motivated to lead a team towards success. Experienced in leading teams and working within a service desk environment. Proficient in JIRA with the ability to set up processes, portals, and automations. Skilled in reporting and identifying common trends in issues raised using JIRA. Knowledgeable in more »
Employment Type: Permanent
Salary: GBP 40,000 Annual
Posted: