76 to 92 of 92 SLA Jobs in the South East

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

meet customer requirements. Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages more »

benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA’s and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »

lead, develop and grow relationships. You will be responsible for full management of all services provided by Gekko Group to the client(s), meeting SLA's and working seamlessly with all departments within The Gekko Group to exceed expectations by providing effective solutions Your Package £36,000 per annum more »

Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages more »

Support Engineer (2nd line Windows O365 Azure VMWare) Epsom to £45k Do you have experience of supporting users within a Microsoft Windows/Azure environment? You could be joining an independent Building Society that specialise in savings and mortgages, in more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »

technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract. The tasks will include (but not limited to): The primary role is to carry out the troubleshooting of hardware and more »

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA’s, escalating any concerns. End to end ownership of problem resolution. The Candidate : The ideal candidate will have 2 Commercial years of experience as a … a dynamic and forward-thinking team. Experience of managing or supporting projects. Experience of working in a customer facing role Familiar with working to SLA’s to meet both customer and contract requirements Working as part of a wider service delivery function. Supporting multi-site clients. You will have solid more »

the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLAs are met in the most economic way. Have a solid understanding of customers SLA requirement and more »

based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote … support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will havestrong IT support experience, training will be offered to cover the AV element of the more »

The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support. In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner more »

Here at Paradigm, it is all about our Customers and we are seeking an exceptional Reactive Works Co-ordinator to assist with leading our team of Technical Co-ordinators to deliver an excellent repairs experience for all our customers. If more »

Our client specialises in maintaining critical air conditioning and chiller equipment. We ensure customers assets remain compliant and in optimum condition. Their engineers are very well trained, and their technology platforms are highly advanced. The processes are refined and bring more »

the Field Service Engineers (FSE’s) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary … your first job to ensure all engineers are logged in to resource management and on target * Liaising/chasing engineers throughout the day regarding SLA’s * Working alongside the engineers to make sure all relevant RAM’s, permits, change requests are sent to customers/third parties * Updating CRM portal … with eta’s where applicable * Central point of contact between Helpdesk and Service Engineers * Ensuring performance targets are achieved and SLA’s are met, and the service team continues to improve and develop * Help support and manage Engineer Holiday/absence requests * Liaising between internal departments to resolve any customer more »

Query Management Analyst Salary: upto £26,500 12 month Fixed Term Contract We are looking for a Query Management Analyst. If you have a talent for fact finding and asking the right questions to understand what is needed from our more »