76 to 100 of 135 Service Delivery Jobs in the South East

infrastructure for the organisation. The role also involves supporting the enterprise-wide server and storage infrastructure, computer information systems, applications software, and web-based service delivery. Design, implement, maintain and support the database and associated infrastructure to ensure a robust, reliable, efficient and secure operation of the systems and … and/or provide backup cover across the team, such as for selected server and storage infrastructure, operating systems, application software, and web-based service delivery, including effective liaison with contracted external suppliers and ensuring alignment with agreed technology and enterprise systems strategy, service requirements, security arrangements … requirements and providing adequate notice and information for users Test and implement new technologies and services in accordance with agreed strategic development priorities and service requirements, and in conjunction with other substantive and project teams. Plan and test systems business continuity and disaster recovery arrangements, including associated documentation, risk more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »

BI Analyst | Hampshire | £50-60K + Benefits The Company: Join a pioneering service dedicated to simplifying the lives of motorists. Backed by a multinational corporation, they're rewriting the rules to ensure drivers get what they need hassle-free. Their mission is straightforward: to streamline the entire process. … team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team, contributing to the award-winning … function. Here's what you'll be up to: • Develop, maintain, and optimize reports and dashboards using Power BI • Provide real-time monitoring of service delivery • Collaborate with various teams to define and document metrics • Automate manual data processes to increase productivity • Maintain consistent data models, reporting tools more »

and deliver new IT solutions as required. Managing the IT team to ensure they deliver against their day to day responsibilities and provide excellent service delivery to their internal and external customers. Managing, in conjunction with HR, and employee training requirements for all IT database, software or communications … equipment. Maintaining, in conjunction with Procurement, key IT relationships through negotiation and administration of supplier contracts and service agreements. Providing IT expertise and acting as a referral point for all core company applications, software packages and complex IT queries. Responsible for providing management information, monitoring and reporting concerns with … equivalent working knowledge. Understanding of best practice tools such as PRINCE2, Agile, Waterfall and ITIL. Benefits: 25 days holiday + bank holidays Death in Service Pension with Royal London Perkbox - discount/offers with various popular brands Cycle to work scheme A DBS Enhanced Disclosure is required for ALL more »

specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain service delivery against Key Performance Indicators. Strong knowledge more »

specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain service delivery against Key Performance Indicators. Strong knowledge more »

management, acquisition, design, construction, and maintenance in the UK. Job Description Responsible for preparation and effective management of the project producing the overall Project Delivery Plan and associated detailed short term programmes and, where necessary, in conjunction with the Operations/Contracts Manager, making amendments to maintain the overall … at all times that good two-way communication occurs. • Induct all employees on site on the United Way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines. • Report areas of opportunity and risk that may impact on the business plan to … Manager. Lead your team by example at all times and ensure that United Living is a centre of excellence. • Responsible for achieving an integrated service delivery for all site activities including but not limited to subcontractor procurement schedules, material requirements, plant requisition, statutory services, co-ordinated design development more »

all times model enthusiasm, practices pride, and ethical business to enhance morale, provide a positive work environment Handling interaction with escalated customers in difficult service scenarios to resolve issues, rebuild customer's confidence in the brand, and secure retention of customers. Any other task required to fulfil the role … compliance with local requirements Develop initiatives to drive sales performance and increase conversion Experience: 3-5 years' experience within a contact centre/customer service-related management position Prior experience with strategic planning and leading a contact centre team. Background in the travel/hospitality industry is a bonus. … is passed Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Customer Service Manager, Customer Operations Manager, Call Centre Operations Manager, Customer Experience Manager, Contact Centre Operations Manager, Customer Support Manager, Client Services Manager, Call Centre Manager more »

commission Location: Slough Our client is looking for someone to join their Operations Team, assisting with the day to day running of the service department. You will inspect and repair equipment to the necessary quality and safety standards. Proactively serve & support customers in order to never lose an account … You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items … customer technical issues and queries by telephone Liaise with Team leaders to maximise customer satisfaction Actively seek and deliver process improvements to improve customer service delivery and support Support technical administrator and field activity as necessary Undertake any necessary actions to ensure conformity to the ISO Procedures and more »

general IT issues, optimising their daily workflow with expertise in printing, office applications, and email management. Efficiently manage external support cases to ensure optimal service delivery to our internal users. Take charge of user management tasks in Active Directory, ensuring smooth onboarding, management, and removal processes. Deploy and more »

Support wider client teams to maintain adherence to organisational and industry standards, ensuring the security of information assets and systems, maintaining client confidence in service delivery. Support the production and adoption of the client's IT security framework, including: Security policies, principles and standards for application across the organisation more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

Network Transformation Team Lead Service Delivery Location: 1 Guildhall Square Salary: £44,263 to £56,021 per annum Full Time, Fixed Term for 24 months Closing Date: Thursday 13 June 2024 Interview Date: To be confirmed Reference: 2708324JF This is an exceptional time to be joining the University … home to some of the worlds leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the Universitys IT support service whose 230+ staff support the delivery of the Universitys research and education activities as well as the usual business operations. We would love more »

Our fast growth tech client is recruiting a System Administrator to ensure that the client delivers an effective and efficient service, ensures customer problems and issues are resolved promptly to enable client satisfaction. PRINCIPLE ACCOUNTABILITIES Maintain excellent product knowledge of all company products and services. Contribute and maintain a … technical library keeping relevant information up to date. Provide input for scaling systems as required and technical advice and risk assessments to Service Delivery Manager as required. Invest time in understanding current and new technical developments and stay up-to-date with these. DESIRABLE QUALIFICATIONS/EXPERIENCE MCSA more »

Our fast growth tech client is recruiting a System Administrator to ensure that the client delivers an effective and efficient service, ensures customer problems and issues are resolved promptly to enable client satisfaction. PRINCIPLE ACCOUNTABILITIES Maintain excellent product knowledge of all company products and services. Contribute and maintain a … technical library keeping relevant information up to date. Provide input for scaling systems as required and technical advice and risk assessments to Service Delivery Manager as required. Invest time in understanding current and new technical developments and stay up-to-date with these. DESIRABLE QUALIFICATIONS/EXPERIENCE MCSA more »

to admissions Implementing and monitoring online application systems to ensure efficiency and user-friendliness Coordinating and training admissions staff to ensure consistent and effective service delivery Managing some financial aspects related to enrolment Represent COPC with the upmost professionalism with every interaction Handling of sensitive information with confidentiality … interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building Customer focused mindset with a commitment to providing exceptional service Problem solving abilities in order to resolve issues independently or collaboratively with colleagues Previous experience in a similar role or a lengthy background within … committed to safeguarding and promoting the welfare of children and young people. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run more »

to work Access to a virtual GP and access to a health & wellbeing app Training & Development & plenty more Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project teams, you will aid the delivery of services on time. The Hard Services Site Lead will be responsible for SHE, quality and any other regulatory requirements which sits within this … a similar role, in a demanding, fast paced environment. You will work 37.5 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

to work Access to a virtual GP and access to a health & wellbeing app Training & Development & plenty more Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … planned and reactive maintenance services across our client site. With collaborative teamwork with the soft services FM and project teams, you will aid the delivery of services on time. The M&E Site Lead will be responsible for SHE, quality and any other regulatory requirements which sits within this … a similar role, in a demanding, fast paced environment. You will work 37.5 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

possess exceptional communication skills and a knack for troubleshooting and processing tasks efficiently. Role and Responsibilities: - Prioritise customer satisfaction above all else, ensuring exceptional service delivery at all times. - Familiarise yourself with Our Core Values and our range of products and services. - Efficiently on-board new clients and … positively to team morale. - Communicate effectively with clients through various channels, including telephone and email. - Willingly participate in business projects as needed. Essential Attributes: - Delivery-oriented and well-organised individual with experience in a financial planning environment. - CII or RO part qualified preferred, with a salary commensurate with experience. more »

C-2 levels. Identify, develop, and create innovative solutions for new business opportunities. Oversee & ensure client success and successful realization of engagement outcomes through delivery of services and associated value-based differentiation Lead the portfolio to meet the defined quantitative (Financial and non-Financial) and qualitative KPIs while ensuring … predictable and seamless service delivery in adherence to agreed compliance standards. Partner with domain and technology practices to drive go-to-market and provide differentiated solutions and capabilities in core and emerging areas. Lead as a Solutioning Champion in identified business domains, technology, engineering, and working methods relevant … have a strong background in software development to effectively understand and drive technical solutions for clients. The candidate must have proven experience in project delivery, ensuring that client projects are completed on time, within scope, and according to client expectations. The candidate must possess in-depth knowledge and experience more »

nurture client relationships, attracting a portfolio of clients. Lead the recruitment process, from candidate sourcing and screening to placement, ensuring the highest standards of service delivery and client satisfaction. Oversee the day-to-day operations of the recruitment company, including in time, team management, performance monitoring, and continuous more »

as a spin out company by the University of Oxford. Akrivia Health’s primary purpose is to help to accelerate improvements in medical research, service delivery and health outcomes for patients with mental illnesses and dementia through the provision of advanced data analytics services. more »

FSP) is a leading digital transformation and cyber security specialist, delivering consultancy services across strategy, change and solution delivery. Their portfolio of expertise includes delivery of modern workplace, cloud, data and Ai, and cyber security offerings, alongside trusted managed services delivery. Their work drives change for high-profile clients more »

project and proposed multi-year pay deal. UKAEA aims to introduce a new grading structure in 2024. This will enable us to lead the delivery of sustainable fusion energy and maximise the scientific and economic benefit. Now is a great time to join the organisation and be part of … the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. … CCIAF. Additionally, the role actively leads the team and collaborates with strategic leads to ensure project alignment with Government policy. Additional Responsibilities: - Lead procurement service delivery aligned with strategy, standards, and legislation, fostering stakeholder relationships. - Ensure UKAEA meets Government Commercial Functional standards, overseeing compliance. - Advise on Cabinet Office more »

will perform a key role in the field, both with inspectors and clients across multiple projects and locations, motivating, supporting, and providing technical and delivery support. Working closely with the Asset & Inspection Manager and the wider Inspection Services team, you will assist in managing inspection projects & developing, and implementing … step in your career with a company who are experts in their field & who well known for their excellent product ranges, levels of customer service & sound moral and ethical principles & who can offer long term progression within the business. The role: Health & Safety: ensuring safe system of work practices … Where required provide assistance, guidance, and support to meet technical queries. Productivity: target inspection team, monitor and deliver inspection jobs to agreed budgetary programmes. Service delivery: establish efficient sequences of work for inspection works, reduce client disruption and no access to assets being inspected. Training & development: review inspector more »