26 to 50 of 73 Service Management Jobs in the South East

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global … office locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. … Planning and creation of all new joiners to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of more »

About the role It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. Reporting into the Service … seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery. At AXA we work smart, empowering our people to balance their time between home and the office in … consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards Ensuring programmes and projects have the right operational acceptance criteria, services more »

About the role It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. Reporting into the Service … seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery. At AXA we work smart, empowering our people to balance their time between home and the office in … consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards Ensuring programmes and projects have the right operational acceptance criteria, services more »

Service Manager Critical Refrigeration/Cooling Contracts Location: Southeast - Kent Company Profile: Join a leading service contractor who also manufacturer r efrigeration systems for the process, food and beverage sector, with over 100 years specializing in industrial-scale cooling, refrigeration, and chiller systems. Position Overview: We are seeking … a Service Manager to oversee a skilled team of technicians , lead growth of the service unit and ensure contract s are ran efficiently and smoothly , the branch has a long standing and stable team with a lot of growth opportunity to grow the team and resources available to … assisting in gaining more contracts. Key Responsibilities: Lead and manage a team of service technicians, ensuring timely and effective completion of service contracts. Maintain strong relationships with clients, ensuring customer satisfaction and retention. Grow the service division to achieve personal and business goals, with resources available to more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers' IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and more »

others? If so and you want an employer who will support your continued learning, then this could be the role for you. Our IT Service Desk is the fundamental enabler of our business. In this role you will be supporting internal customers at all levels of the business with … in person and remotely, plus a knowledge and understanding of the following: Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management Support for mobile telephony (incl. tablets), configuration of devices using inTune is desirable Ticket queue management 1st line ticket triage Front office telephony … support (Call centre), management of user base, changes to IVR etc. AD, Office365 & email administration The following would be desirable but if you don’t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about. We utilise an ITIL more »

date: w/c 24th June 2024 Main duties of the job To provide a high quality, responsive and comprehensive 3rd Line IT Support service, incorporating support for all Trust staff as well as support for NHS Milton Keynes staff on occasions. All support activities are to be provided … face to face where necessary in order to provide timely resolution to logged incidents ensuring SLAs are met and typically exceeded. To assist with Service Desk operations as the need arises. The post holder will actively implement, manage and maintain technical infrastructure taking remedial action where necessary, this may … technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification/relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential Significant more »

software applications in accordance with the solution roadmaps, in-line with business and IT strategy.Day to day, you’ll be responsible for the line management and resource management of the team interacting with team members, project managers and service managers One to one meeting with team members … assisting with their development plansAllocating projects to team membersDealing with escalations and issuesAdministration and reporting Essential experience of the Systems Analyst Team Leader,Management, Leadership or Mentoring experienceBackground in IT and application software delivery is desirable Experience in ITIL, Service Management or IT Project Management is more »

engineering and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going life cycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory server Microsoft Group Policy Objects (GPOs) Understand more »

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications … to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory 2003-2016 server Microsoft Group Policy Objects more »

the Cyber Security Lead must have excellent leadership and analytical skills as well as a thorough knowledge of the company's products, services, and Service Management processes. The Cyber Security Lead will use their advanced knowledge and technical expertise, coupled with their dedication to customer service, to … maintain a secure infrastructure for the data of the company and its customers.Specific DutiesResponsible for the day-to-day management of the Cyber Security Team, g. defining and managing rotas to ensure the right level of resource, proactive quality review of team activities and adherence to defined processes and … performance meeting with the teamActively manage complaints and escalations and proactively act to identify and action issues before they become complaints/escalationsDevelopment, management and maintenance of the security of the Firm's IT services, including liaising with third parties to ensure patching, resolving vulnerabilities and hardening systems as more »

makes for great candidates.Job DescriptionYou will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.What you get … out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have:7+ years of experience in client management, and aligning account strategies to revenue opportunities2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions … experience and Executive level relationship managementPrevious sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)Experience achieving sales targetsExperience leading virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a more »

attributes such as description, purposes, categories. Analyse and document the information (data) models/structures for data category: input, output, event notification, validation, servicer management involved between process and sub-systems (Northbound & Southbound) based on Analyse & document the Configuration Item (CI) data mapping between business processes, inventory system and … CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. Identify and document all security, regulatory … IT, Telecom design, and OSS/BSS architecture. Extensive experience in Data modelling, mapping and integration for business processes and systems (to operate network service & resource domains) Experience of resource/service inventory migration, data migration Experience in Configuration management data modelling, CMDB data architecture. Understanding and more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

guiding us to deliver impact how and where it matters most.Connect to your opportunity Your role will focus on providing expert advice and the management and delivery of client engagements. You will have responsibilities for:Delivering FinOps advice to our clients and identifying solutions to their opportunities and issues.Supporting … business value of cloud, defining FinOps strategies, evaluating FinOps solutions, designing and implementing FinOps capabilities/processes, optimising Cloud spendPublic Cloud and infrastructure cost management technologies and tools (e.g. Cloud Service Provider native cost management solutions, VMware CloudHealth, Apptio Cloudability, CloudChekr, etc.)Relevant experience in building methods … towards certifications with established Cloud technologies at associate level (e.g. AWS Solutions Architect Associate, Azure Solutions Architect, GCP Associate Engineer)Familiarity with common IT Service Management tools and associated repositories (e.g. asset repositories, data models)Connect to your business - ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s more »

model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative solutions, AR/… ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Service desk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and be … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment more »

Assurance Manager Location: Any Computacenter Office location considered (with an element of hybrid work available) Life on the team Placed within our Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs … and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our Governance area for an Assurance Manager. The Assurance Manager Role is a key role in the function and provides solution assurance and management of the pre … defined and scoped the most appropriate technical solution using well defined standard solutions. Manage the prioritization of the TE presales and bid pipeline including management reporting and communication to key stakeholders. Support in solution queries during the pre-sales lifecycle, in life and transition where required Seek out improvements more »

Summary Reporting to the RMO Manager and collaborating closely with sales, operations, and project management teams, this position plays a pivotal role in coordinating, managing, and delivering all services and driving growth. Responsible for effectively managing the implementation of client projects, the Technical Project Manager works with available resources … within scope, time, cost, and quality requirements. This hybrid role, based in Chelmsford, involves travel to client and data centre sites for active participation, management, and leadership. ? Project Exposure Requirements End-to-end project management, encompassing data centre audits, migrations, and commissioning. Proficiency in asset and connectivity auditing … the Technical Project Manager must be authoritative, friendly, flexible, resourceful, and highly motivated, with excellent team player skills. Must demonstrate well-disciplined prioritisation, time management, and multitasking abilities. Strong communication and presentation skills, both face-to-face and remotely, are essential. Ability to own, manage, visualise, and deliver full more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS Remote Installation Services o ADS Automated Deployment more »

best of their abilities. Determine and document technical build specifications Automation of existing process Maintaining security standards Writing, editing and testing policies with customer service always in mind. Provide diagnosis and troubleshooting in the event of Incidents and Problems arising from the Standard Builds. Build and actively maintain relationships … with key department heads. Be a credible communicator with the customer at all levels Drive Service Management best-practice and ITIL process compliance across the business Drive continuous service improvement Planning and execution of customer site deployments from build, through go-live and into operational support QA … Benefits include workplace pension scheme, life insurance, health cashback plan, holiday insurance, private medical cover (medical cover comes in to effect after 6 months service) DESIRABLE SKILLS/QUALIFICATIONS: Deployment using: o SYSPREP o Unattended installs using unattend.txt and WINNT.SIF o RIS - Remote Installation Services o ADS - Automated Deployment more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »