london (croydon), south east england, united kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
london (orpington), south east england, united kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
london (bromley), south east england, united kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
london (kingston upon thames), south east england, united kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
Orpington, England, United Kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
Bromley, England, United Kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
Croydon, England, United Kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
Kingston upon Thames, England, United Kingdom Hybrid / WFH Options
Epsilon
including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible … for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing … the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring more »
Service Desk Manager Epsom, Surrey, KT17 (4 days in office, 1 remote/hybrid) £70,000 - £75,000 plus strong benefits including a generous pension scheme, private healthcare, personal development training, rising holiday and lots more. Keywords: Service Desk Management, IT Manager, Team Leader, Helpdesk, Ticketing System, Financial … Services, Banking, ITIL, Service Desk, Desktop, Server, Virtualisation, Office 365, ITSM, RMM, VMware, ISO27001, Change Management. My client is a hugely successful organisation within the financial services sector. They are highly regarded and well-established. They offer a fantastic working environment as well as an excellent benefits package including … a generous pension, private healthcare, personal development training, rising holiday and lots more. Due to expansion, they are looking for an experienced Service Desk Manager to manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes, and applications, within a cyber more »
Bromley, London, United Kingdom Hybrid / WFH Options
Bromcom Computers Plc
sector, ideally suited to an experienced MIS user/data manager or someone with experience of supporting EdTech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and … and escalate to higher support tiers if needed Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date Generally provide exceptional customerservice to your customers, ensuring that they feel happy and … problem solving skills Excellent communication skills both written and verbal Professional working attitude Good time management and priority handling Ability to work in a customer-facing environment Experience in the following would be highly advantageous Previous experience in a Support Role Previous experience working with MIS systems Educational Background more »
