1st/2ndLineSupport Analyst x 3 - Bristol - New Roles! £25,000 - £38,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of 1st/2ndLineSupport Analysts due … to continued growth. Suitable candidates will have the following: Strong experience in 1st/2ndline support. Professional, friendly approach with the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office …/AWS) would be beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive supportmore »
1st, 2ndLineSupport Engineers (Reading based, DO NOT APPLY IF YOU ARE BASED OUSTIDE BRISTOL/UNABLE TO RELOCATE TO BRISTOL) Who are they? A successful Managed Service Provider based in the South-West. Due to numerous clients recently being onboarded onto their services … there has become an increased demand for Support Engineers of all levels. What is the role? They are seeking 2ndLine Engineers (amongst others - if you are 1st, or 3rd - do please apply as there are numerous roles) to assist with the support of their varied and numerous client base. You would spend your time... Support their clients by remediating tickets that appear on their support system. What experience do I need? Service Desk/1st Line experience - ideally in an MSP environment, but all more »
Title: 2ndLineSupport Engineer Location: Bristol Salary: £28,000 to £30,000 My Client are looking for a 2ndLineSupport analyst to join their growing team. What we are looking for someone with: Experience supporting Windows Desktop and more »
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
Reed Technology
Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2ndLineSupport Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service … requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a more »
Role: 2ndLine IT Support Engineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2ndLine IT Support Engineer is to provide onsite, workshop and remote IT … support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer incoming telephone calls, tickets and … contact as well as escalations to all clients when on their sites • Correctly log and update tickets with the required information relating to support requests • Manage ticket priority, category, and client updates for tickets in related work queues • Manage own ticket queue and work schedule in an efficient more »
Bristol, England, United Kingdom Hybrid / WFH Options
Moon Executive Search
Opportunity for an experienced 2ndLine Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which can be … worked remotely. Looking at appoint ASAP Providing 2ndline IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and relationship building … skills, with at least 4 years IT Support experience, ideally within an IT MSP setting. You will need demonstrable working experience of supporting and maintaining: Routers, Firewalls, Switches, Servers, Active Directory, Exchange, Migrations, Office 365, Citrix, Veeam back up and VMware Driving Licence required - You will need to more »
SecondLine Engineer | Bristol | £30,000 – £35,000 Peaple Talent has partnered with a growing technology company to recruit for a 2ndLine Engineer. This is an exciting role to join a growing, culture-led company where you will be responsible for providing technical end … user support, troubleshooting, and customer service to clients. The successful candidate will be an eager and enthusiastic professional with 2ndline experience supporting technologies like Active Directory, Azure, M365, Windows OS & Server. This is a hybrid role where you will be expected to be onsite … in their Bristol offices 3 days a week. The Role: Provide technical 1st and 2ndlinesupport to end users within a variety of companies, engaging with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2ndLine Engineer - Azure, M365, AVD - Hybrid/Bristol - £27,000 - £32,000 My client is a superb solutions and Services provider. They're in fast-growth mode after successful start-up and a massive part of that is their amazing Managed Services team which excel in … Technologies: Microsoft tech Office365/Microsoft365 Azure AVD Responsibilities: Troubleshoot and resolve technical issues. Work across all manner of Microsoft enterprise services providing support (Windows Server, AD, SQL, DNS etc). Work across the full Microsoft 365 stack supporting customers. Collaborate with internal teams to define and implement … Continuously monitor and maintain environments to ensure high availability and optimal performance. Please do reach out to me or email me on (see below) 2ndLine Engineer - Azure, M365, AVD - Hybrid/Bristol more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
JOB TITLE: 2ndLineSupport Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking for a 2ndLineSupport Engineer to join an existing team of engineers. As a 2ndLine Engineer, you should be a good communicator who is friendly, patient, and happy engaging with customers of all levels while demonstrating professionalism. This is combined with a strong technical background … and knowledge necessary for the delivery of 1st to 2ndLine support. JOB SPECIFICATION: 2ndLineSupport Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team KPI's more »
A fantastic opportunity has arisen for an enthusiastic 2ndlinesupport engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2ndLineSupport Engineer: To provide 2ndLineSupport either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for … updating the internal knowledge base with issue resolution details. As a 2ndLine/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2ndLine Technical Support Engineer or similar. Good communication more »
2ndlineSupport Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2ndlineSupport Engineer to support their customers. … As 2ndlinesupport you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure to … a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2ndlinesupport experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Supportmore »
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
Leo Recruitment Limited
Are you an experienced 2ndLineSupport Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: 2ndLine Infrastructure Support Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset … expanding your skills through professional training and development plans. To Be Successful: You will need to have strong hands-on technical experience in a 2ndLineSupport role (minimum). You'll need to have a background working on a service desk within an MSP more »
2ndLine Technical Support Engineer Gloucestershire £27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital … road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role... It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to … recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2ndline IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience more »
We are looking for an enthusiastic IT Support Engineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when they encounter … and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »