1 to 25 of 47 Customer Experience Jobs in the South West

operations by contributing to emergency and crisis planning for sites within your area of responsibility • Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards • Serve as point of contact for and coordinate measures … functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and … work out of one of the following locations: Avonmouth, GBR | Bournemouth, DOR, GBR | Southampton, GBR BASIC QUALIFICATIONS • Relevant security- or risk-related education or experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar) • Relevant experience working with the more »

Customer Journey Manager/Product Owner sought by leading financial services organisation based in Bristol. Inside Ir35 - Umbrella - 2 days a week onsite The customer journey manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs … of the customer remain at the forefront of all journeys. They will be responsible for co... more »

We arecurrently recruiting for an Administrator/Client Customer Account Handler on behalf of our client. Salary £25,000 per annum Full-time: 37.5 hours a week Monday to Friday office based About the role. * You'll need to be able to think on your feet, have great communication … the team and our clients. * Ensure performance metrics are met. * Any other activities which support the day-to-day operations You must have: * Previous customer service experience. office experience * A passion for customer experience and getting the right outcomes in the best way. * Excellent attention to … detail. * Experience in data input. * Great IT skills including using Microsoft Office applications. * Tenacity and enjoy problem solving. * A sense of humour and a positive, fun attitude to work. Desirable: * Account management with a solid understanding of the operational aspects of the industry. * Experience of data analysis. Acorn more »

metrics, sales KPIs aligned with business objectives. Oversee the collection, interpretation, and analysis of service performance metrics, such as response times, resolution rates, and customer satisfaction scores, to optimise service delivery and enhance customer experience. Develop and monitor sales KPI’s including sales pipeline, conversion rates, and revenue … based on the analysed data. Collaborate closely with internal stakeholders to understand their data analytics needs, prioritise initiatives, and drive alignment with business objectives. Experience Required: degree in Computer Science, Information Systems, Data Science, or a related field; Master's degree preferred. years of experience in a leadership … expertise in service performance analytics and sales KPI monitoring. proficiency in data analysis tools and techniques, including SQL, Python, R, and statistical analysis software. experience in developing and implementing data strategies that drive business outcomes and enhance operational efficiency. in Power BI with the ability to create compelling and more »

actionable insights. By collaborating with cross-functional teams and communicating directly with stakeholders, you'll provide valuable recommendations to enhance our broadband services and customer experience. Your expertise in data analysis, coupled with exceptional storytelling skills, will help translate complex findings into compelling narratives that drive informed decision-making. … at least one programming language (e.g., R (preferred), Python). Interest in the telecommunications or technology industry. Knowledge of business forecasting and predictive methods. Experience with reporting tools like PowerBI, Tableau, or Qlik. Proven experience in data analysis and visualisation. Strong analytical and problem-solving skills. Exceptional communication … Join us at FullFibre and be part of a team that thrives on data-driven innovation! Submit your resume and cover letter outlining your experience and why you are a great fit for this role. We look forward to hearing from you! FullFibre is committed to creating a diverse more »

Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customer experience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital Customer Experience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »

partner experiences through exceptional email and verbal communication. Requirements: Excellent communication skills Willingness to learn and solve problems Computer literate Technical aptitude, interest, or experience is advantageous Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

portfolio, both technically and commercially. The focus of the role is to support the companys customers in transitioning to cloud-centric services, thereby facilitating Customer Experience transformation and ultimately driving business value. Essential skills: Excellent communication and customer experience skills Excellent attention to detail Can-do more »

Description Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships … to expect • You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers • If successful, you would then be invited to come along to our Bristol office to complete an assessment. This would involve a … system exercise, interview and you will also get the opportunity to sit in with one of our Application Experience Advisors to gain further insight into the role. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer more »

digital solutions for the automotive and retail sectors. We work with blue-chip clients to deliver cutting-edge audio-visual installations that enhance the customer experience and drive business results. The Role As Lead AV Technician your core responsibility will be to facilitate the installation of our audio … surveys to assess requirements and advise on hardware, software, and resource needs Facilitate first-fix cable installations for audio solutions Install AV systems at customer locations across the country Oversee supporting resources on-site to maintain quality standards Adhere to all relevant health and safety legislation Ensure thorough quality … on service calls under service-level agreements with key clients Provide advanced programming support for audio, lighting, and other AV solutions Required Skills and Experience: Extensive experience in installing audio-visual hardware (Minimum of 3 years) Comfortable working in a client facing environment Knowledge of digital signage content more »

through product sales and cross-selling of new products to existing and new Partners. You'll be great in this role if: - You have experience in the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why … to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan How Synertec will set you up for success as a Customer Service Advisor: Embark on your journey with confidence through our Comprehensive Induction and Training Program. We invest in your professional development from day one … providing the tools and knowledge to excel in your role. Join us and experience a workplace that values your individuality and prioritises your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication more »

designs. You will be required to ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards. You will also support customer and stakeholder meetings and technical discussions. As the IT Solution Architect you will lead the solution development for a project; through initial high-level … technical design, into the detailed design phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Experience as a Solutions Architect on large customer projects,, government customer experience preferred. Architecting Inventory Management, and complex multi-stakeholder logistics/supply … Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies more »

the team and support the Concession Manager to smoothly run the space. This role will be crucial in leading a team to bring exceptional customer experience to life through demonstrations, building relationships and converting interest into sales. You will need to be passionate about driving brand advocacy at … all customer touch points and have a commercial mindset to deliver sales and service throughout the team. About Stellar Stellar is a Retail Experience agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best in class … staying curious, owning our work, and always bringing a can-do attitude. What you will be doing in your role: Leading and delivering exceptional customer service and driving brand advocacy Building a great rapport with customers Bringing products to life through demonstrations Ensuring the teams training standards are maintained more »

Customer Journey Manager/Product Owner sought by leading financial services organisation based in Bristol. **Inside Ir35 - Umbrella - 2 days a week onsite** The customer journey manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs … of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience … represented. Specific Accountabilities: Independently understands end to end journey Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Works with limited supervision and lead on creating Customer Journey and process maps (e.g. Visio). Optimise Continually evaluates the effectiveness of more »

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »

improvements throughout the organisation using Kaizan, RPS/DMAIC and other improvement tools. * Lead the development and execution of the internal audit program including customer, regulatory audits to measure the overall effectiveness of the Quality Management System * Manage the Supplier Audit Schedule and conduct Quality system Audits as per … Site procedures * Ensure customer satisfaction through direct customer contact ensuring improvements in communication and customer compliance. * Support for the review of contractual Quality requirements to ensure compliance to Honeywell, Customer, EASA, CAA, AS9100 or other regulatory requirements. * Responsible for authorisation of Quality Assurance related documentation and …/HAY standardisation, simplifying and improving existing Quality Assurance processes ensuring compliance with Honeywell AERO & Regulatory requirements. Your Skills and Qualifications * Relevant degree or experience in a technical field with emphasis on Quality Assurance systems. * Experience in compliance, proven ability to improve/re-write the Quality Management more »

Customer Journey Manager Bristol (Hybrid working) 6 Month Contract (Scope for extension) The CJM plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Also … of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible … functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience, and journey process design, is accurately represented. Specific Accountabilities: Independently understands end to end journey Integrates insights and knowledge from disparate data, processes and more »

Peaple Talent have partnered with a large professional services organisation based in Swindon who are recruiting a Change Lead with experience of working with regulatory change. You will lead strategic change across our client’s organisation, ensuring customer centric end to end thinking across all business areas, from … aptitude towards change, be innovative and flexible with a strong desire to create new and improved processes which are designed around creating an excellent customer experience whilst being highly efficient thus supporting the teams in achieving their targets. The role holder, a change professional who has experience more »

digital solutions for the automotive and retail sectors. We work with blue-chip clients to deliver cutting-edge audio-visual installations that enhance the customer experience and drive business results. The Role As Lead AV Technician your core responsibility will be to facilitate the installation of our audio more »

passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »