101 to 125 of 329 Customer Service Jobs in the South West

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification looking … for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience do … you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing systems Self more »

or recent experience working in a Microsoft 365 dedicated role and will be familiar with operating, managing, securing, and optimising a cloud based Microsoft365 service portfolio. The Role: The successful candidate will join our Secure Services Team, establishing and maintaining the Secure Services offering, for multiple clients, which is … based collaborative technologies. Each tenant delivers an independent working environment which are capable of wider sharing and collaboration across all customers. Immediate administration and service support of a growing client & user base (currently c1500 users), which we expect to double within the next year. Essential Skills: 2+ years’ proven … Office 365 & services including Intune and MDM Administration, SharePoint Online, Azure AD, OneDrive for business, Teams, and Outlook. 2+ years' experience working in a Service Desk environment. Office 365 ATP & DLP configuration including security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure AD more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting … as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Respond to and escalate customer service requests Mapping Desktop Print Queues and Troubleshooting Attend … Installation) including recycling Monitor a large fleet of print devices Ensuring client devises are operating correctly Reporting device performance back to the ASM (Area Service Manager) Ensuring high level of client satisfaction more »

Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you … ll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients … technical support Coordinate weekend on-call duties Drive process improvements and lead change initiatives Conduct team performance reviews and appraisals Maintain backup procedures and customer information Requirements: Proven experience in team management and customer service Proficiency in ticket systems (Jira) Familiarity with server roles (AD DS, DNS more »

Job summary Do you have a background in customer service with a desire to work in IT? If so, our busy NHS IT Service Desk at Somerset NHS Foundation Trust would like you to apply to join us as an IT Support Assistant. The role involves providing … well as user account creation. This role involves a lot of troubleshooting and problem solving as well as some general administrative tasks. The IT Service Desk team are an experienced group of people so there is a great deal of knowledge that can be shared. The team work together … and support each other by sharing knowledge and asking questions whenever they need to. Main duties of the job The IT Service Desk is the first point of contact for IT issues for staff working at Somerset NHS Foundation Trust. Therefore, it is important to have good communication skills more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents … knowledge: 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. more »

necessary for the delivery of 1st to 2nd Line support. JOB SPECIFICATION: 2nd Line Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team KPI's for work completion. Provide a technical escalation point … for 1st line team members and ensure technical escalations to 3rd Line are informative and precise. To ensure adherence to customer escalation procedures. Respond to escalated, complex and high impact issues within SLA. Establishing and maintaining excellent working relationships with all depts as well as 3rd parties. Assist in … security and backup procedures associated hardware/software, data, and Information systems. Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels. Provide training where necessary to all team members. Following company policies, procedures, and work instructions REQUIREMENTS: 2nd Line Support Engineer Ideally you more »

Cycle to Work Scheme Discounted car hire rates Friendly and supportive working environment Career progression Are you passionate about driving business growth through effective customer management? We are seeking a dynamic Internal Account Development Executive to join our team and take charge of our SME portfolio of account customers. … This role is crucial in ensuring strong, profitable revenue generation and maintaining exceptional customer service standards. Role Overview: As an Internal Account Development Executive, you will be responsible for managing relationships with our SME account customers, focusing on revenue growth and customer satisfaction. Working closely with our … National Sales Team and various departments, you will play a key role in ensuring tasks are completed efficiently and customer expectations are exceeded. Key Responsibilities: Develop existing customer accounts to identify opportunities for increased rental volumes Meet individual/team revenue targets and KPIs Collaborate with customers to more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Trowbridge Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at … This is an exciting opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Trowbridge and the surrounding area. Salary up to c£33,580 per annum + including working 1 in 4 weekends + vehicle + … Requirement A highly motivated, well presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving more »

Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude … with positive approach Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking more »

expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer … an extra holiday! Pension scheme Table tennis and pool table in the office Regular team social events Desired Qualities, Skills and Knowledge: Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written more »

lies at the core of Yorkshire Staffing's ethos. They maintain transparent and open lines of communication with clients, ensuring consistency and quality of service delivery. Customer service is paramount, with honesty, reliability, and community-centric values driving their commitment to exceptional service. Trust is a cornerstone more »

in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition … of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release … is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail more »

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery. Role JOB PURPOSE To support the IT Operations teams in all aspects of relevant service delivery. To assist in maintaining a high standard of customer service to the South Devon Health Community. To support the IT Operations teams in the day to day running and … the role. Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates. Participate in monitoring IT Service Desk requests. Dealing with telephone calls and enquiries efficiently in a polite and professional manner. Prioritise own more »

lies at the core of Yorkshire Staffing's ethos. They maintain transparent and open lines of communication with clients, ensuring consistency and quality of service delivery. Customer service is paramount, with honesty, reliability, and community-centric values driving their commitment to exceptional service. Trust is a cornerstone more »

demo’s of the system for the Solutions Expert. Role As part of Dashing’s drive to bring their transformational offer to a new customer base, the need has arisen for a dedicated New Business Sales person to support their sales activity. You will become an integral part of … leads to be passed on to the Solutions team. Answering potential customers' questions and coordinating additional information as required. Keeping up with product and service information and updates. Creating and maintaining the CRM with current and potential customers and opportunities. Producing sales documentation and reports as required. Market research … customer base for competitors). Assisting in the creation of new marketing content based on feedback of sales calls. Act in a positive and constructive way to help develop and maintain the company brand. Training Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to more »

Field service engineer required for a manufacturer and supplier of compressed air systems and pneumatics based in central Bristol BS1. Permanent, full time role £30,000 - £42,000 per annum DOE, plus call out rate 40 working hours per week paid door to door Overtime paid after 40hrs … About the role Travelling primarily within the South West but sometimes to other parts of the country Effectively diagnose mechanical and electrical faults on customer equipment Undertake planned and preventative maintenance on compressors and a range of ancillary equipment and compressed air systems Perform emergency breakdown faultfinding and repair … Install and commission compressors and compressed air systems, aluminium and steel pipework Complete necessary paperwork, such as risk assessments, method statements, service reports, timesheets or job sheets The right candidate Full UK manual driving licence Willing to undertake occasional overnight stays when traveling for work, as required Excellent communication more »

Bristol. As IT Support Engineer/Field Engineer you will work closely with the IT Manager, Director and team to deliver an excellent technology service including supporting the management of 3rd party suppliers, supporting new and existing users, procuring IT equipment, monthly reporting and maintaining software systems and user … access. To be our IT Support Engineer/Field Engineer will have a background in the following: Excellent customer service IT Support Engineer Trouble shooting and problem solving Broad-based knowledge and interest across all aspects of IT, to include Windows 10 Operating System and Microsoft Office … Competitive salary 25 days holiday with option to buy and sell 5 whilst an increase every 2 years and bonus holidays at 5 years service Health care benefits including, dental, optical, medical etc Early Friday finish CSR days off Please apply for this great opportunity more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + … benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team … members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + … benefits Working Hours: 37.5hrs between 7:30 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with issue resolution details Mentor and assist junior team … members Skills & Experience Good communication, documentation and customer service skills Experience of supporting the following: Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in more »

We have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + … benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team … members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in more »

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + … benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team … members Skills & Experience * Good communication, documentation and customer service skills Experience of supporting the following: * Microsoft server operating systems * Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in more »

you work from the office 3 days per week. From May 2024 we have car parking spaces available on site. You will join our service desk, which means youd spend some of the working day helping users remotely, over the phone and from time to time in person at … to learn to join our team in supporting our charitable and social enterprise clients across the UK. Essential requirements At least 5-6 years service IT support and help desk management experience Excellent problem solving skills with a proactive attitude Excellent interpersonal & customer service skills Excellent organisational more »

demonstrate their capability to deliver a high standard of administrative support to the Community Rehabilitation Service. You will have excellent IT, time management and customer service skills, plus experience of purchasing and cash handling. The role will support service managers and senior clinical staff in monitoring service … is to inspire hope and deliver change for everybody and every community we work with. Job description Job responsibilities Ensure that referrals into the service are processed effectively, and maintain associated service user records and systems, including keeping RiO patient records and other CRS systems up to date … team environment Experience of setting up filing and other office systems Desirable Experience of working in the voluntary/health sector Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »