1 to 12 of 12 Service Management Jobs in Surrey

digital first’ organisation and deliver new digital services to our customers whilst streamlining and automating our business processes. We’re looking for a Digital Service Manager to join us with a strong understanding of digital service performance and an ability to drive continual improvement. Reporting to the Head … of Platform Operations, you’ll support in establishing and evolving a live service support model that enables a positive customer and user experience by thinking about availability, security and performance across our digital services. While live service is clearly important, you will understand the interplay with our product … your week away from home, either at one of our office locations, visiting clients or attending industry events. What you’ll be doing: Driving service performance across our applications, irrespective of hosting type or location, that underpin our digital services for customers or internal usersDefining and maintaining the key more »

Lead Service Transition Manager (Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other … Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function. SDTMs in SADI will design and transition IT services that: Support business needs. Reuse existing service components. Are proportionate and affordable. Effectively span multiple suppliers, platforms, and support arrangements. As a … Lead Service Transition Manager your main responsibilities will be to: Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities more »

Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a flexible working … primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely more »

model and training end-users to bring the culture change Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions Implement AV (Audio/Video) Operating Model across the globe by using innovative solutions, AR/… ISO 20/27 K Certifications etc. Ensure and develop relationship with customers, stakeholders with high satisfaction level Liaison between business leaders and senior management to drive program/projects budget at strategic level Solution Defense & Business Case Presentations Tool Capability and Enhancement Demos Due Diligence, Planning & Design Own … assumptions, dependencies, Infra requirements, Procurement & Implementation timelines, Commercials, and resources requirements, etc.) Committed & meet project deliverables, timelines, and costs. Work closely with the product management teams on solution definition, proposal/SOW review, solution walkthrough, etc. Develop and update artifacts for Security Compliance review processes and compliance. Continue to more »

Job summary Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands our busy hospital … 37.5hrs per week. Interviews will be in person and on site, and remote interviews are not available. Main duties of the job Our Digital Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical … about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ Job description Job responsibilities To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital Service Desk Analyst is the first point of contact between more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of … 1st/2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management … most weekend work is covered by the team. It is hybrid too. If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. Permanent more »

deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key … Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role … regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates of the service more »

in strategic planning, resource allocation, and stakeholder communication to ensure that network operations align with the company’s business objectives. Core Responsibilities High Customer Service Standards: Uphold exceptional customer service and business integrity. Conduct: Always be presentable in appearance and manner. Ambassador: Represent the company positively at all … Awareness: Stay fully informed of all processes and procedures relevant to your role. Awareness: Maintain a constant awareness of industry products, technology, and trends. Management: Exhibit excellent timekeeping, time management, and attendance. Skills: Demonstrate excellent written and verbal communication skills. Knowledge: Be fully aware of all products offered … progress your skills within your chosen products, adopting a self-improvement mentality. Engage in online self-study during both business and personal time. Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded. and Risk Management: Ensure compliance with regulatory requirements more »

makes for great candidates.Job DescriptionYou will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.What you get … out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have:7+ years of experience in client management, and aligning account strategies to revenue opportunities2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions … experience and Executive level relationship managementPrevious sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)Experience achieving sales targetsExperience leading virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a more »

About KBR and the Project KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates … technical roadmap will guide the implementation of innovative solutions for both new and existing clients. Required Skills & Qualifications Essential: Significant Business Analysis and stakeholder management experience Experience working in an operational environment using ITIL service management processes Experience managing a team Experience in business process development Hold more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 22-May-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

to translate technical issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). Driving license Being a premier Microsoft partner, candidates who can demonstrate a strong understanding of Windows 11 & 12, M365 more »