1 to 2 of 2 Technical Leader Jobs in Surrey

Role PurposeThe purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. DoOversee and support process by reviewing daily transactionson performance parametersReview performance dashboard and the scores for the teamSupport the team in … improving performance parameters byproviding technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutionsEnsure standard processes and procedures are followed to resolveall client queriesResolve client queries as per the SLA’s defined in thecontract Develop understanding … all product information and disclosures are given toclients before and after the call/email requestsAvoids legal challenges by monitoring compliance with serviceagreementsHandle technical escalations through effective diagnosis andtroubleshooting of client queriesManage and resolve technical roadblocks/escalations as per SLAand quality requirements If unable to more »

our infrastructure. · Utilize PASOE to enhance application performance and scalability. · Collaborate with business analysts and end-users to gather requirements. · Troubleshoot and resolve technical issues. · Participate in code reviews and ensure best practices. · Mentor junior developers. Qualifications: · Bachelor’s degree in Computer Science, Information Technology, or related field. more »