Customer Experience Lead
- Hiring Organisation
- Project People
- Location
- Reading, England, United Kingdom
customer journeys and service blueprints . Experience leading Voice of Customer programmes . Strong commercial awareness with a customer-first mindset. Excellent stakeholder management and influencing skills . Experience facilitating workshops with senior leaders and cross-functional teams. The ability to translate customer insight into practical business improvements. … within a complex B2B environment . Experience within telecommunications, technology, infrastructure or a similar service-led industry is highly desirable. Experience supporting strategic account management is advantageous. Technical Skills Experience using a range of customer experience and business tools, including: Miro Figma Microsoft Visio Power BI Microsoft Excel Microsoft ...