data migrations. Delivery & Training: Oversee testing phases (UAT, defect resolution), manage project risks/deliverables, and deliver comprehensive administrator and end-user training. Stakeholder Management: Collaborate closely with project teams, technical specialists, and client stakeholders to maintain high-quality delivery standards. Experience & Skills Required Proven hands-on experience … implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments. Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles. Practical expertise with workflows, service catalogues, automation, reporting, and integrations. Excellent communication, facilitation, and stakeholder engagement skills. Desirable: HaloITSM certifications, ITIL certifications, and a relevant ...