Technical Business Analyst
- Hiring Organisation
- Vallum Associates
- Location
- Windsor, Berkshire, UK
dependencies and mitigate technical risks. Drive customer journey analysis, process improvement, and digital transformation initiatives. Support Agile delivery through sprint planning, user stories, and stakeholder engagement. Required Skills & Experience 6+ years' experience as a Technical or Senior Business Analyst. Strong background in customer service, contact centre, or customer operations. … Connect or similar is desirable). Experience delivering AI-enabled customer service, automation, or self-service solutions. Strong knowledge of Agile delivery methodologies. Excellent stakeholder management, communication, and analytical skills. Experience within regulated industries such as energy, utilities, telecoms, financial services, or retail is advantageous. If this ...