76 to 100 of 875 Customer Experience Jobs in the UK

Brambles/CHEP is one of the world’s most sustainable logistics businesses and our culture is reflective of our people, our purpose, the experience people bring, and the experiences they have. We operate in 60 countries, with over 12,000 people and 123 different nationalities. Customer Experience … PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a role model and driving service orientation focus by the team is essential for … this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer focused service delivery organisation. Ownership of end-to-end user experience for more »

interviewing next week - three stage, 2-3 week interview process Ingenio are delighted to be working with the fastest growing Customer Experience (CX) business in the UK. Due to an increase in customer wins, our client is looking to hire an Account Director who will manage … contracts of up to £1m in software & services. This is a unique opportunity for someone who has experience in managing accounts in the CX, Communications, Contact Centre & Customer Engagement space for the following reasons: The proposition is unique within the UK - you have access to Gartner MQ vendors … while also being able to sell a very high margin internally developed CX platform Our client is agile & flexible allowing deals to happen quickly Your access to internal resources (presales, architecture, consulting, service delivery & project) is unrivalled Churn rate for customers is almost zero - these guys do not lose clients more »

You'll be part of a broader team that is shaping the future of the Business and Commercial banking's website, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business … business, truly understanding the capabilities of AEM and the components, proactively understanding the design systems across the site to provide recommendations focused on the customer, that we can build and that are consistent with the experience cross site Reviewing content requests for relevancy, accuracy and quality, collaborating with … to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance Completing simpler changes and proactively raising briefs to deliver small changes and identified errors/fixes Potentially use Adobe more »

Provides direction and specialist knowledge in applying Oracle technology software (on premise) to client business. Facilitation of customer Oracle technology software product understanding through presentations, demonstrations and provision of support throughout the sell. As an Oracle technology software presales/sales engineer you will be responsible for formulating and … leading presales technical support activity to prospective customers while ensuring customer satisfaction. Focuses on sales opportunities by leading technical discovery, proposing creative and complex solutions to meet clients business requirements. Leads all aspects of the technical presales process, with the support of Oracle product specialist teams. Advises both Oracle … sales external clients on overall architect solutions. Work is non-routine and complex, involving the application of technical and business skills. 5 years business experience with hands on experience with Oracle database. Ability to implement some of the core product features. Knowledge of system and application design. Knowledge more »

team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and cross … as well as Cloud9 Contract requirements Support onboarding and training of clients in the use of our systems as well as our CST processes Experience Required: Excellent communication skills, both written and verbal Strong problem-solving skills and a proactive approach to identifying and resolving issues Positive, can-do more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business … needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage. You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to … create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients. What you’ll be doing: Shape the product experience through tone of voice and language. more »

JOB TITLE: Customer Operations Analyst Placement LOCATION: Milton Keynes CLOSING DATE: 2nd June 2024 SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus. CONTRACT: July/August 2024 - July 2025 Are you analytical and looking for placement opportunity that gives you … real experience for the future and the chance to improve our customer experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This … is a key area for us as the work the team does helps drive and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear more »

The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe … internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership … Management through Service Reviews or other means, updates of the service programs including highlighting issues in a timely manner. Be the voice of the customer to provide visibility and add value to our Customer Experience Strategy. Engage with all internal departments, and externally with our customers and more »

its actual performance throughout the year. The output from your role will help the practice make data-driven decisions that can improve operational efficiency, customer experience, and business outcomes. Using searches within Ardens and EMIS you will monitor the volume of patients needing an invite alongside clinical capacity … of our patient recall system throughout the year. Your role will support the practice in making data-driven decisions that can improve operational efficiency, customer experience, and business outcomes. Previous experience of working within a Primary Care setting is essential. You will have strong analytical and problem … overcome this. Responsible for submission on CQRS and other required methods. To deal with operational HR on a day to day basis. Person Specification Experience Essential Experience of working in a Primary Care setting Administrative experience Strong IT Skills including Excel Working knowledge of Ardens & EMIS Working more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

and exceeding targets. Collaborate closely with the sales team to develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives. Customer Engagement: Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align AI solutions to … their goals. Act as a strategic advisor, providing insights on how our AI solutions can uniquely address customer needs, and collaborate to devise roadmaps aligned with their goals. AI Sales Enablement: Provide subject matter expertise on AI solutions to the sales organization, ensuring they are well-equipped to excel … best across our value chain. AI Roadmap and Feedback Loop: Collaborate closely with the product development team to customize our AI solutions to meet customer requirements. Provide valuable feedback from customer interactions to inform continuous product enhancements. Qualifications Bachelor’s degree in Business, Engineering, Computer Science, or a more »

Product and Customer Consultant Are you someone who thrives in a fast-paced, dynamic environment of a start-up while valuing the stability and resources of a global insurer? Do you love collaborating within agile teams, with a focus on delivering proposition and customer experience improvements? If … through price comparison sites, our proposition also helps advance Aviva’s sustainability agenda, and our initial product including a carbon offsetting feature. As a Customer Experience Coordinator, you’ll play an important role within the Aviva Zero product team, working closely with a Senior Product Owner and agile … delivery squad to drive forward the implementation of continuous improvement activities, championing commercial and customer-centric initiatives. Skills and experience we’re looking for: Good knowledge of the UK General Insurance market and attention to detail to understand business requirements and articulate the into user stories. Demonstrable operational more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

A brilliant opportunity for a talented STEM Graduate who loves the idea of a customer-facing role, or an experienced support professional, to join a market-leading disruptive software technology firm in London working as a Customer Support Engineer. Offering excellent training, career progression, and prospects, this is … opportunity to work for a rapidly expanding machine learning software house. On a daily basis, you will be working as the first response to customer issues, triaging problems, and liaising with the technical teams through to resolution. Location: Central London– 3 days in office/2 days remote Salary … + healthcare, pension etc. Requirements for Customer Support Engineer: A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge more »

Customer Support Administrator Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Salary: Dependant on experience Hours: 42.5 hours per week Role Overview Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team … with the introduction of an additional Customer Support Administrator. Could you be who we are looking for? The successful candidate is likely to have/demonstrate: Experience of working in a customer service role Excellent interpersonal and communication skills both at a written and spoken level Confidence … in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures Experience in recording of all customer interactions, meeting pre-set Quality targets Manage end to end customer experiences Ability to identify improvement opportunities to ensure processes and more »

Job Title: Junior E-commerce Platform Executive Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role We are looking to bolster our client's platform team who specialise in increasing sales through online platforms, notably the Amazon Marketplace. Our client is a well-established company … Seller Central to build easy-to-read, easy-to-access online content. Managing and updating the e-commerce platforms, monitoring market trends, and analysing customer behaviours to drive online sales. Assist with overseeing marketing campaigns on Amazon (and other platforms), ensure optimal platform performance, and continually strive to improve … the customer experience. Monitor and respond to customer feedback, reviews, and ratings to maintain a positive brand image and improve customer satisfaction. Prepare regular reports on the performance of the e-commerce platform, including key metrics, sales trends, customer behaviour, and campaign effectiveness. Essential skills and more »

Accountabilities: Creates and owns the E2E technical solution that underpins the goal of Establishing a sustainable "DevSecOps" practice. Defines solutions that are deliverable, are customer experience led, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and … impact and high-risk solutions. Operates in a highly complex and ambiguous environment across the company and wider technical industry and/or specific customer sector. Ensures solutions delivered are complete and have integrity and support the architectural strategy and simplified operating model. Proactively identifies initiatives to drive simplification … target architecture, improved customer experience, improved business agility and lower cost to serve. Actively contributes to architecture roadmaps and long-term planning. Liaises with organisational stakeholders, ensuring business needs are met through assurance of the design. Essential Skills/Experience Mandatory - deep experience of delivering secure more »

marketing mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR CULTURE: The VCCP Partnership has a unique culture, and we … recognise that a good idea can come from anywhere Take responsibility ABOUT THE ROLE: The Data Strategist will be a vital part of the customer team in the UK. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for … internal teams becoming trusted as a partner in developing the marketing and data driven strategies needed to evolve the business. They will apply their experience and understanding of data tools and techniques to underpin their strategic recommendations and have the ability to translate business and sector needs of clients more »

interest. We believe that each of our employees has an important contribution to make towards that goal and expect everyone to have quality and customer experience at the forefront of their minds. Job Description Network Systems Engineer (Pre-Sales) - Client to Cloud Networking ● United Kingdom ●Full-time Job … with technical colleagues in EMEA and worldwide Continuous on-the-job learning through direct contact with engineering & development teams Gaining in-depth hands-on experience with CLI, automation, scripting and tooling Netops/Devops way of working Flexible work environment (home office/flex office) Significant responsibility and extensive … decision power Having Fun! What are your responsibilities: You will proactively partner with Arista Account Managers to understand and solve customer challenges and conduct (white board) network architectural sessions and Arista product presentations You will architect, design and propose Arista Data Center, Routing & Campus network and security solutions to more »

of Partners and end users across the UK. The Provisioning Manager will ensure that the team not only meets but exceeds performance targets in customer service and customer satisfaction by cultivating a proactive, high energy, supportive, and innovative team environment. Responsibilities Team Leadership and Development: Provide leadership and … direction to the team of Team Leaders and Provisioning Agents focusing on the delivery of Customer Connections with excellent customer updates through out the process. Develop managers and team members' skills in customer service, problem resolution, and effective communication through regular training and coaching. Foster a collaborative … Management: Monitor individual and team performance against service level agreements (SLAs) and key performance indicators (KPIs) including Delivery to Promise, Mean Time To Provide, Customer Satisfaction, Connections completed, email and call handling; implement strategies to meet or exceed targets. Provide weekly and monthly updates against the KPIs working across more »

products/promotions, oversee merchandising, analyse website performance, optimise user experience. Digital Marketing: Support email marketing, affiliate programmes, and stay updated on industry trends. Customer Experience: Optimise website for conversions, communicate with internal teams for smooth customer experience, identify areas for improvement. Operations: Ensure correct stock … qualification in a relevant field, along with strong written and numerical skills. You should be highly computer literate with proficiency in Microsoft Office and experience in an ecommerce role, specifically with Shopify Plus. Experience in the beauty industry, experience in managing stock and finances, and familiarity with … should be a self-motivated individual with excellent communication, time management, and problem-solving skills, who thrives in a fast-paced environment and prioritises customer satisfaction. more »

Bracknell - £60k-£70k + bonus/benefits As our client expands globally, they are looking for a talented Service Manager to support their growing customer base in the UK. The Service Manager will take responsibility for the end-to-end customer experience. The Service Manager will act as … customer champion ensuring that expectations and contractual obligations are met. What’s in it for you? Up to £110,000 basic salary (negotiable DOE) Excellent commission structure Company annual bonus scheme 25 days holiday Hybrid working Join an innovative market-leading global business at the forefront of cloud technology … have provided solutions to some of the largest organisations in the UK/world Typical day to day: Maintaining a comprehensive understanding of the customer’s strategy, commercial drivers, market and challenges with particular focus on the development of a strategic partnership. Act as the customers’ advocate ensuring that more »

accurate and efficient data management. This role involves populating and maintaining critical business data including trading agreements, multiple currency pricing, sales budgets, product and customer information. The BI Specialist will work with systems to provide insightful analytics that will be used to support strategic decision-making. Through feedback, they … and a commitment to aligning the ERP system with the company’s operational goals and objectives. Key Responsibilities:- Take ownership of constructing and maintaining customer trading agreements at both collective and individual levels, ensuring these agreements align with the Company's strategic business objectives. Partner with the Legal Compliance … Executive to take responsibility for revising customer terms, ensuring these revisions adhere to the agreed-upon criteria and legal standards. Analyse and resolve data discrepancies independently, particularly with third-party systems such as business-to-consumer (B2C) and business-to-business (B2B) websites, to maintain data integrity. This includes more »