1 to 25 of 95 Performance Management Jobs in the UK with Remote Work Options

QM and IA Intelligence Analyst to join our 111 Systems Development team. Reporting to the 111 Systems Development Manager, this role will focus on performance management, business intelligence insights, and continuous service improvement with a primary focus on quality management and interaction analytics. If you have a … knowledge on quality analytics and voice interaction analytics. Oversee the usage of NICE CXOne Interaction Analytics and NICE Quality Central, including system optimisation, change management, and training. Lead and motivate junior analysts to deliver best-in-class service, focusing on process improvement and new thinking. Identify improvements in dashboards … in SQL, Power BI, VBA, MS Excel, and data visualization techniques. Strong background in turning data into actionable insights. Knowledge and experience with Quality Management systems (preferably NICE CXOne). Excellent communication skills with a flair for storytelling and the ability to engage stakeholders. Advanced PC and MS Office more »

leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In this role, you will coach our MND Connect Advisers, helping … regularly on occasion may be required to meet business needs.) What are we looking for? A compassionate and skilled leader with strong experience in performance management, training, and team development. You should have a background in managing staff and volunteers within a helpline or support service, ideally in more »

opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »

and other Microsoft Office applications. You'll be independent, able to manage your own workload and confident supporting colleagues with using data to support performance management and strategic decision making. Ideally, youll have experience of designing and managing projects across multiple departments with multiple stakeholders. Further to this more »

Intelligence Analyst to join our Systems and Intelligence team. This role will play a pivotal part in delivering cultural and transformational change, focusing on performance management, business intelligence insights, and continuous service improvement. Key Responsibilities As a Junior QM and IA Intelligence Analyst, you will: Provide analytical support … Analytics and Quality Central. Produce daily/weekly/monthly quality and linguistic analytics reports, standardising and automating them for efficiency. Assist with change management, system utilisation, and training. Experience and Skills The ideal candidate will have: Good problem-solving and analytical skills, with a working knowledge of SQL … communication skills, with the ability to tell compelling stories through data. Self-motivation and a "right first time" attitude towards work. Knowledge of Quality Management systems (preferably NICE CXOne). A relevant degree in Computer Science or similar field (preferred). Experience in change management models and processing more »

We have an exciting opportunity for a MIS Data & Funding Manager to provide effective leadership and line management of the roles within Data services and Contracts, that manage the MIS and its functionality, the funded learner data, exports and reporting and contractual financial management activity. To provide strategic … direction and operational decision making to enable Training 2000 to meet its contractual obligations and provide financial, quality and performance management information to the business. Some of the key duties of the role will include: To provide effective leadership and line management of System development and report … writing staff to ensure: That data management systems are implemented, maintained, secure, sustainable and continuously reviewed to achieve efficient data management. Financial, quality and performance reports are available to the business to inform decisions and bids, provide visibility to leadership, to respond to external contractual requests and to more »

a Head of Engineering/Engineering Director/Technical Director/NPI Director to lead the technical services department including mechanical design, bid & product management team, electronics lead and COTS. This is a Senior management position where youll have department responsibility (6 - 8 direct reports), engineering management & design authority, project management (oversee multiple concurrent projects), bid management, process management and general engineering leadership within a design & manufacturing environment. Experience in a senior leadership position, including Head of Engineering/Engineering Director/Technical Director/NPI Director/Technical Manager within manufacturing is … Bonus 5-10% 25 days holiday plus bank holidays Pension scheme Role To manage the technical services departments including mechanical design, bid & product management, electronics lead and COTS teams Multidisciplined applications, mechanical, electrical, electronics and software within Defence, Automation, Transport, Healthcare, Energy & Communications Liaise with customers to improve understanding more »

role in driving and supporting optimised workforce and telephony reporting. Your insights will contribute to our goal of delivering consistently high-quality patient care, performance management, business intelligence insights, and continuous service improvement. Key Responsibilities Act as a champion for high-quality patient care and interactions across all … creation of optimised Workforce and Telephony reports aligned with operational metrics and KPIs. Influence senior stakeholders with expert knowledge on quality Telephony and Workforce Management (WFM) best practices. Lead the day-to-day utilisation of the NICE CXOne and NICE IEX WFM systems, including optimisation, change management, and … visualization. Strong ability to turn data into actionable insights. Excellent communication skills with a flair for storytelling. Knowledge and experience with NICE IEX Workforce Management and NICE CXOne Telephony systems. Advanced PC and MS Office skills. Preferable Experience as a Data Analyst, Analytics Engineer, or similar role. Experience in more »

outputs, to agreed baseline (customer satisfaction, time, cost, quality, cash and sales) Ensuring project members operate in line with the Operating Framework & functional competency management requirements; and have appropriate personal objectives recorded in the QinetiQ performance management system Maintenance of forecasts (both financial and resource demand signal … in the maritime or defence industry is preferred but not essential Qualifications for the Project Manager: APM qualified, or hold an equivalent recognised Project Management qualification. Please note that all applicants must be eligible for SC clearance, as a minimum. Our Benefits: Adaptive and flexible working Generous holiday allowance more »

manner, logging and providing to the Inventory Manager relevant statistics, when required. Manage a team: Provide leadership and guidance to purchasing staff, including training, performance management, and development. Ensuring compliance to UK Procurement policy by flagging non-compliance by dept/individuals to Head of Supply Chain, Finance more »

our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere … Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call this role more »

sexual orientation, neurodiversity, disability, age, or any other non-merit based or legally protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public service design and change implementation specialists working … on support to clients and support and guidance to team members. The work we do requires a mix of technical, problem-solving and relationship management skills; Consultancy is entrepreneurial and project-based by nature, meaning the day-to-day activities are often complex and varied. Our projects vary in … and achievable plan for growing a key part of the business. • Developing major bids and proposals. • Driving growth of the business through development and management of partner relationships. • Actively building a network of established contacts to create new opportunities. • Viewed and respected as an expert by the sector; acts more »

home. There will also be travel to 5 main Education sites in Slough, Oxfordshire, Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation … first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development more »

Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to … of 11 complex case managers and report to the Head of HR Operations in addition to driving the transformation/CSI activity for case management across Deloitte. Deliverables Lead the ER case management team, managing activities such as coaching and development. Proacti vely drive the transform ation/… CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for the team and ensures that all performance management more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales concepts. Knowledge … procedures and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the more »

the HRIS, conducting regular audits and implementing corrective actions where necessary. * Generate custom reports and dashboards to provide insights into HR metrics, trends, and performance indicators. * Collaborate with HR business partners to analyse data and identify opportunities for process improvements or strategic interventions. * Proactively identify opportunities to streamline HR … processes through system automation and integration with other business systems (e.g., payroll, performance management). * Work closely with cross-functional teams to scope, plan, and execute system integration projects, ensuring alignment with organisational objectives and user requirements. * Develop and deliver training materials and user guides to facilitate effective … to inquiries, and resolving issues in a timely manner. * Stay up to date with legislative changes and industry best practices related to HR data management, privacy, and security. * Ensure that HRIS policies and procedures are compliant with relevant regulations and internal standards, implementing safeguards to protect sensitive information. About more »

Sr. Manager, Feasibility Strategy , who will be a key leader on the Feasibility and Proposals team. This role will also provide leadership, mentoring and management to a team of feasibility coordinators. By working cross functionally with our clinical operations, medical and regulatory submissions groups, as well as through analysing … country selection and enrollment planning for high priority global clinical trials. Responsibilities Working with Director level staff, responsible for the recruitment, training, development and performance management for a team of feasibility coordinators Manage the day-to-day activities of the team (workload prioritization, review of work to ensure more »

that requires creative thinking, working with niche and complex contracts that will utilise your negotiation skills! Your new role Category Manager role with people management opportunities Taking ownership of category strategies Sourcing suppliers, relationship development and performance management Leading large scale, complex contracts What you'll need … to succeed Category Management experience with Engineering or Media categories mandatory Competency in developing relationships with stakeholder and suppliers Ability to identify and implement cost reductions, new ideas for improvements Contracts negotiation and understanding of implications What you'll get in return Opportunity to work with an incredible organisation more »

role. The Program Operations Leader (POL) will lead and implement the operational strategy for delivery of one or more complex programs in Clinical Trial Management (CTM). This individual is responsible for clinical operations activities and decisions including quality, timelines and budgets related to the conduct of clinical research … ICH/GCP regulations and company Standard Operating Procedures (SOPs) within assigned program(s). The POL is a member of the Clinical Trial Management extended leadership team, and as such interacts with senior level management, external vendors, collaboration partners and clinical study personnel for clinical research project … and department initiatives. The POL is responsible for line management of clinical trial management staff (including AD POL), and has responsibility for staff recruitment, development, coaching, mentoring and performance management. Plays a key role in driving the functional strategy of Clinical Trial Management in partnership with more »

programmes in the organisation. You will be required to travel to roadshows at selected universities by the business. You will plan and execute onboarding, performance management, training and career pathways through the firm. You will be passionate about entry level talent and work with the full HR team more »

programmes in the organisation. You will be required to travel to roadshows at selected universities by the business. You will plan and execute onboarding, performance management, training and career pathways through the firm. You will be passionate about entry level talent and work with the full HR team more »

Leadership and Management Development Consultant (Interim) Temporary (6 months), Full Time £450 - £500 per day umbrella Inside of IR35 Council experience required Location: Chelmsford Hybrid - the requirement to attend the Chelmsford based offices will be on a business needs basis but typically 1-2 times per week. The Opportunity … we want innovation and learning to take centre stage. Underpinning our workforce strategy is the recognition that we need to strengthen our leadership and management capabilities and significantly strengthen the capabilities required for what is needed now and for the future. This role will translate current and future leadership … and management development needs at all levels in the organisation (from executive development to early-career stages), into innovative, aligned and practical programs and learning interventions to support the development of leaders and managers so they are ready to deliver the organisation strategy. A deep subject matter expert, the more »

Enterprise Performance Management Consultant Grade: Senior Manager Location: London – Hybrid Employment: Full Time The Opportunity: A BIG4 Consultancy seeks an influential Enterprise Performance Management (EPM) Senior Manager to lead and deliver complex Oracle Cloud transformation programmes. The Role: As the EPM Senior Manager, you'll lead … delivering multiple full life cycle implementations of Oracle EPM Cloud products. Proficiency in FP&A processes, including planning, financial close, consolidation, reconciliation, and data management, alongside other Oracle Cloud products. Design and implementation experience with EPM applications, particularly EPBCS, FCCS, ARCS, DM, and EDMCS; familiarity with processes like PCMCS … Knowledge of key finance and accounting processes such as general accounting, corporate consolidation, financial planning and analysis, accounts payables and receivables, fixed assets, and management reporting. Understanding of governance controls, change management, and data management principles. Insight into business drivers for transformation programs. Familiarity with Oracle Cloud more »

an opportunity to work on an exciting business used by millions of people around the world on a daily basis. About the work.... CAMPAIGN MANAGEMENT, DELIVERY & OPERATIONS Assist your direct report (Campaign Manager) in the management and flow of campaign briefs for digital buying (programmatic and social) across … all EMEA markets. This management will require the development of an existing project management tool to monitor the progress across all aspects of campaign delivery (from brief through to optimisation and reporting) Build a strong relationship and remain in regular communicate with our internal local market teams across … campaign management, ensure our activation team’s deliver is to a high standard Working alongside Digital Hub Lead and Channel Business Directors to develop and deploy operational improvements to drive improved service, output, timeliness, and accuracy Monitor monthly campaign delivery and finance completion, identify areas of improvement and work more »

through expansion and long-term sustainability Build and lead a high-performing operations team, with responsibility for finance, human resources, IT, legal, and facilities management Establish robust financial management systems, overseeing budgeting, forecasting, and reporting to ensure the network's financial health and sustainability Drive the development of … operations to ensure world-class capabilities and quality Oversee the expansion of the network's affiliate site model, implementing rigorous site selection, onboarding, and performance management processes Establish best-in-class IT systems and infrastructure to support the network's clinical operations, data management, and collaboration needs … the COO will be expected to focus on identifying, developing, and empowering African talent to assume key operational roles. This includes implementing robust talent management and succession planning strategies to ensure a pipeline of strong African leaders who can drive the network's long-term growth and success. The more »