1 to 25 of 26 Remedy ITSM Jobs in the UK

coordinate management of incidents and requests across the Infrastructure team. Attend Change Advisory Board meetings and represent the Infrastructure team. Utilise Remedy ITSM toolset to raise, update and resolve tickets proactively (training provided). Utilise Remedy to create smart reports (training provided). Customer liaison more »

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work more »

consistently high level of service at all times to meet established SLA's. Toolsets include: • BES • ASI • BMC TrueSight and Patrol Agent • BMC Remedy • SiteScope • NNMi • TripWire • EverBridge • Provide technical first line support for live issues and prioritise incident fixes within the EM queue. • Create, update, and review … and work with support teams to reduce alerting and deliver continued service improvements and initiatives. • Work with Operational Assurance and update alerting to include ITSM KBA as and when requested. • Work with external Auditing & internal security teams to facilitate Security & ISEA3000 Auditing. • Expectation to join an active on call more »

vulnerabilities Ensure that build baselines are tested for reliability, functionality, and security Consult on hardware solutions and provide guidance on hardware standards Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management Play a key role in developing and implementing service … BGP and OSPF) Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS Understanding of ITSM toolsets (Freshservice being desirable) Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused Able to work well under pressure more »

proficiency in Windows operating systems, Microsoft Office Suite, Active Directory, and desktop virtualization technologies. Experience with IT service management tools such as ServiceNow, Remedy, or Jira. Solid understanding of networking concepts, TCP/IP protocols, and troubleshooting connectivity issues. Excellent communication skills with the ability to interact effectively more »

e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s more »

Desirable Knowledge of the value of Change and Configuration Management, the links from Change to Configuration and impact on Availability. Experience using BMC Remedy Smart IT Adept in the use of office products to assist in effective reporting Technical awareness of IT infrastructure (Server, Storage, Networks, Applications, Clients more »

/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions more »

applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of Remedy ITSM suite or similar ITSM application What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity more »

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work more »

systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including … processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »

time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with IT Service Management toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server 2016 onwards. Knowledge of Microsoft more »

planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have more »

The Role: BMC Remedy Consultant Salary: circa £70K with Car allowance , Bonus and extensive Blue Chip Benefits Location: Remote (with ability to travel to client site) The Opportunity: Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancy The … Role: Configuring all Remedy Service Level Management scenarios Developing Service Catalogue improvements within a Digital Workplace Configuring Remedy workflows to support process improvements. Remedy development and administration Remedy API integration Configuring SLAs within Remedy The Person: • Comfortable in configuring Remedy … Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows • Experience in translating high level process requirements into detailed process implementations within Remedy • Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments • Ability to apply product fixes, hot fixes, patches, and configuration changes more »

stress and that of the team and be able to keep projects on track despite any setbacks • Experience delivering client-facing Agile project • Proven ITSM platform or other software implementation project management experience such as: Salesforce, Zendesk, Oracle, SAP, MS Dynamics 365, BMC Remedy • Experience owning the more »

JSON) Defender for Cloud and Endpoint knowledge of a scripting language (PowerShell, Bash, Azure Cli) with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). with Azure DevOps – deploying Infrastructure using CI/CD pipelines have worked with infrastructure-as-code and immutable builds (e.g. more »

We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home based ServiceNow ITSM and CSA certification is required. Do you hold SC level Security Clearance or … and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc. … requirements to true business outcomes • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) • Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops more »

ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management … or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of …/value propositions for customer software implementations. • Knowledge of IT and Enterprise Service Management is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications in all more »

scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis more »

strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM … are essential. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong … understanding of IT Service Management (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse more »

incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including … processes Experience with any of the following technologies is preferred (however training is provided where required) Service Management toolsets (ServiceNow/Hornbill/Remedy) Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory And understanding of more »

full management control. •Good documentation skills, specifically with regards to internal and customer processes. •Knowledge or experience using BMC Remedy ITSM tool. •Excellent verbal, written and listening communication skills. •Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology more »

challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders. Desired skills: IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc) Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc) Windows 10 If you are a dynamic leader with a passion more »

etc Understanding of ITIL Service Management, experience with configuration management and release management - preferably qualified to ITIL Foundation level with experience of BMC Remedy Desirable: Experience of operating, testing and integration of IT Hardware and Software, preferably in a Defence Environment Experience working with Switches (Juniper & Dell), Routers more »