Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect rootcauseanalysis and provide corrective feedback to resolve the issues . Provide sufficient detailed analysis and escalate to a higher level … to enable issue and trend analysis to provide information for warranty cost reduction activities. Job Duties: Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues. Ensure that analysis data is reported to Head of Engineering within agreed time scales in … customer specific format as required. Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier. Provide technical support to all internal departments to maintain and improve product quality Communicate fault and liability information to the relevant more »
Shop platform via proactive outbound calls or messages;- Diagnose seller operational performance, analyze performance data and deep dive into sellers' pain points, dig for rootcause, with the current product and process to assist the seller solve their problems;- Conduct effective communication with sellers, including early warning communication … platforms in the relevant region;- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment;- Proven experience in data analysis, particularly in conducting rootcauseanalysis;- Excellent written, verbal and interpersonal communication skills with experience to present to C-Level leadership more »
Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. RootCause Detective: Undertake and lead 'RootCauseAnalysis' investigations, putting on your detective hat to solve network faults, security concerns more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough rootcauseanalysis for identified problems to understand underlying issues. a comprehensive problem management … database, documenting all identified problems, their root causes, and resolution steps. problems based on their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure … skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting rootcause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer Feedback Management - Implement effective … timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. RootCauseAnalysis - Utilise analytical skills to conduct rootcause analyses of customer issues, implementing preventive measures to enhance overall customer more »
Incident Management Hard worker: Steer the ship during network outages by following the Major Incident Management Process meticulously, ensuring swift resolutions and minimal disruptions. RootCause Detective: Undertake and lead 'RootCauseAnalysis' investigations, putting on your detective hat to solve network faults, security concerns more »
multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide rootcauseanalysis and create a customer document that outlines the rootcause as well as the steps taken to resolve more »
impact of incidents, preventing recurrence of issues, and driving continuous improvement initiatives. Proactively identify and prioritize problems within the financial services domain through trend analysis, incident reports, and stakeholder feedback. Conduct in-depth rootcauseanalysis to understand the underlying issues contributing to incidents and problems. … units, and external partners. Provide regular updates on problem resolution progress and key milestones. Maintain accurate documentation of problem management activities, including incident records, rootcause analyses, and resolution plans. Generate insightful reports to track performance metrics and identify areas for improvement. Proven experience \\as a Problem Manager more »
of plant and transmission assets. Liaise with and provide technical support to the site-based O&M team, including supporting warranty management. Utilise data analysis tools to monitor and assess asset behaviour, performing detailed analysis of data from systems including cable temperature monitoring and HV electrical SCADA systems. … Develop and implement monitoring measures to ensure continued compliance of the asset with regulatory requirements such as those associated with the Grid Code. Undertake rootcauseanalysis of defects and propose remedial actions. Review and approve any changes to scheduled maintenance plans. Action and/or prepare … regime such as the Grid Code and SQSS. Use of diagnostic tools and data manipulation programs (e.g. MATLAB, SCADA, MySQL, C++, Tableau, etc.). Rootcause analysis. Full GWO offshore training is required for this position. Knowledge of the following areas is desirable: Wind farm and transmission asset more »
Newcastle, Staffordshire, West Midlands, United Kingdom
The Electronics Group Ltd
by ensuring compliance to procedures within the quality management system and to manufacturing specifications. You will facilitate customers and supplier quality assurance activities including rootcauseanalysis and quality improvement. Main responsibilities: Maintain and enhance the Quality Management System (QMS) to ensure compliance with ISO 9001, AS9100 … engineering departments to manage and resolve material review board (MRB) issues. Lead and champion continuous improvement (CI) activities throughout the organisation Essential: Familiarity with RootCause Corrective Action investigations, 8D problem solving techniques and Failure Mode Effect Analysis (FMEA) processes. Experience in auditing and maintaining compliance with more »
ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough rootcauseanalysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM) frameworks, particularly … Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to conduct thorough rootcause analysis. Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. more »
Employment Type: Permanent
Salary: £65000 - £75000/annum £6k Car allowance + 10-15% bonus
with EXAScaler and your access to other product experts. Responsibilities include handling escalated customer requests, diving into source code and configuration files for troubleshooting, rootcauseanalysis, maintenance, and collaborating with development engineers to implement solutions. Responsibilities Become an expert user of EXAScaler and Lustre. Triage, diagnose … Professional Services, Customer Support, and directly to customers. Provide hands on assistance with field escalations. Employ internal lab equipment to reproduce customer issues, isolate rootcause, and identify solutions and workarounds. Involve product engineers when deep technical expertise is needed within a specific area of the product. Develop more »
NVQ Level) Minimum 5 years experience in a fast-paced manufacturing environment post training completion Good problem solving skills with ability to get to rootcause Job Objectives and Responsibilities Working as part of a team or individually, you will be responsible for scheduled maintenance, fault finding and … and electrical disciplines as required Attend machine and equipment breakdowns in a timely manner and apply sound engineering principals to diagnosis and repair Apply rootcauseanalysis principals to identify and subsequently rectify issues to deliver continuous improvement Maintain good maintenance record keeping as required Support the more »
inventory, , generating quotes, providing international shipping expertise, attending customer meetings, attending supply and demand planning meetings. All functions are critical for driving growth, improving rootcause/corrective action processes and operational excellence initiatives. A key responsibility will be to assist with global and strategic implementation of methodologies … Problem Solving • Customer Focus • Functional/Technical Skills • Process Management • Understanding of program management, operations, distribution, delivery performance and quality management system • Understanding of rootcauseanalysis, lean tools, procurement and supply chain management. • Familiarity with Sarbanes Oxley. • Exportation to international customers more »
reviews, as well as design and execution of test plans for prototype evaluation Investigation of selected manufacturing/field failures in order to determine rootcause and initiate remedial actions Understand the products’ performance parameters both at the system and sub-system level Work with and guide junior … staff members in executing test plans and interpreting results Actively participate in troubleshooting activities including rootcauseanalysis both in the context of new product development and ongoing manufacturing issues Key skills/experience needed for the Principal Systems Engineer job: At least a bachelor's degree more »
Billingham, County Durham, North East, United Kingdom
Johnson Matthey Plc
and recording of inspection test records. Identification of risks and issues which may affect schedule, budget, or quality. Contribute to continuous improvement programmes and rootcause analyses in collaboration with the R&D and engineering teams following robust change management. Diagnosing and troubleshooting non-optimal equipment performance and … and the framework to achieving process safety (such as management of change) (Desirable) Experience of LEAN manufacturing methodology, including problem solving tools such as rootcauseanalysis (Desirable) How you will be rewarded: We offer a competitive compensation and benefits package including bonus, excellent pension contributions and more »
lead a team of Lead, Shift and PPM Engineers to diagnose mechanical and electrical breakdowns, assessing the best course of action and conducting a rootcause investigation to eliminate the likelihood of re-occurrence. To maintain and develop a highly motivated team with a developing set of skills … engineering practices to external audit standards. Upholding GMP engineering standards across site, statutory inspections are compliant, and any non-conformances are closed out with rootcauseanalysis to avoid repeat failure. Lead the implementation of a factory wide PPM system ensuring activity is carried out during factory more »
Rochdale, Greater Manchester, North West, United Kingdom
Bowmay Consulting Ltd
a must. Youll have proven success in the maintenance and improvement of an ISO certified QMS. Experience of quality tools and techniques such as rootcauseanalysis, DoE. It would be great if you have a formal qualification in quality, although this isnt essential. About the Job … work closely with the product development and engineering teams on projects. Youll assist the supply chain team in supplier approval and monitoring. Facilitate FMEA & rootcause analysis. If you have the relevant skills and experience to take on this role, then get in touch now for more info. more »
Management. Purpose of Job Support delivery of the overall Financial Crime Fin Crime transformation projects across Sanctions, Money Laundering and Fraud Support specialised data analysis across payment data, list data and client data. Support request related to technical or Fin Crime audits and related remediation requests. Support all technical … to IT management. Continuous Improvement: Stay updated with emerging technologies, industry trends, and best practices in fighting Fin crime. BAU support Responsible for troubleshooting, rootcauseanalysis, data analysis related to the BAU support request. Ensure appropriate tracking and escalation of IT related risks and issue … technical experience in one of the following reputable Sanctions Screening, Transaction Monitoring and Fraud systems: Actimize SAM v8+ Actimize Fraud IFM Infrastructure and data analysis SME Must demonstrate solid experience in understanding ETL, data extraction and analysis using SQL Must demonstrate solid experience in scripting and running of more »
in a data governance analyst or BA role · Good experience partnering with the business and/or IT on data projects · Data profiling, data analysis and manipulation · Analytical capability/Analytical skills: · Issues & risks identification & mitigation · Rootcauseanalysis · Qualitative & quantitative analysis · End to end more »
West London, London, United Kingdom Hybrid / WFH Options
Samworth Brothers Limited
analyse sources which provide commercial insights and contribute to data led sourcing decisions Conduct sourcing opportunity assessments, supplier/industry benchmarking, cost modelling and rootcauseanalysis to develop sourcing recommendations Creating and maintaining purchase agreements Setting up new suppliers in Starbucks systems Collaborating effectively with suppliers … knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Aptitude for analytical skills Working knowledge of market analysis, spend analysis, sourcing category strategy, supplier relationship management should-cost models, and negotiations; Systems: Knowledge of Excel, Oracle, BI Apps, PowerPoint, and others. more »
Barnsley, South Yorkshire, Yorkshire, United Kingdom
Npr Recruit Limited
agreed communication and fault management processes. Identifying process failures and escalating as required Targeting maintenance activities as identified via the EIS/SCADA data analysisRoot-cause-analysis of faults using industry-recognised tools e.g. Rectification and prevention of issues Continuous improvement Experience with Siemens Qualifications more »
Milton Keynes, Buckinghamshire, Simpson, United Kingdom Hybrid / WFH Options
Solo Search Ltd
flows Experience diagnosing, reporting, tracking and resolving data quality and software issues Experience with databases, with hands on knowledge of SQL Experience with data analysis and business intelligence/data visualisation software, Power BI (or similar) Experience developing test scripts and test cases both automated and manual Experience of … more widely about the context of such work and broader interdependencies Excellent interpersonal and communication skills (written and oral). Experience of Risk Assessment, RootCauseAnalysis and Vulnerability Analysis An understanding of any of Primary Care data, healthcare coding systems, and risk stratification systems in more »
Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough rootcauseanalysis on recurring issues to identify underlying problems and implement preventive measures. Generate regular reports on team more »
and line stops to sales volumes. Promptly review and approve PPAPs, maintain records, and update departmental KPIs. Organises internal/external measurements and data analysis (part and process) as necessary to validate PPAPs. Creates and maintains inspection plans for incoming parts. Requesting and expediting supplier 8D reports for nonconforming … parts. Leads supplier rootcauseanalysis as required; verifying effectiveness of actions. Acts as Supplier Development Engineer when required, by working collaboratively with Sunswap's Systems Team and selected suppliers to deliver the expected level of Quality. Ensures that the Part and process developed use tools such … as DFMEA, PFMEA, Measurement System Analysis, Value Stream Analysis, Control Plan & work instructions. Being the representative of Quality for Sunswap within the supplier base through strong leadership, coaching and supporting engagement Driving and influencing internal and external stakeholders to achieve the company QCD objectives. Qualifications & experience Engineering degree more »