to operational and administrative teams within the IPP service. In conjunction with their team of operational managers, the successful candidate will lead and deliver service improvement and transformation projects which will improve the quality, access and experience of private healthcare for all service users within the hospital. They … international and private patient services is desirable but not essential for this role. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, complex stakeholder management and the ability to work well within a large multidisciplinary team. They will have strong commercial … acumen and be driven to learn and innovate within a fast-paced, customer service focused environment. They will be committed to working cross-culturally, to learning more about the diverse patient groups referred to the Evelina London and to ensuring services are designed and adapted to meet the needs more »
Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (ServiceDesign and Transition) process. You will work closely with Project and Operational Teams to ... more »
Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (ServiceDesign and Transition) process. You will work closely with Project and Operational Teams to ... more »
Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent … customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (ServiceDesign and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »
security. As a FinTechProduct Designer, you'll be a key player in redefining the future of finance. Responsibilities: Advise on problem-solving using UX design and Agile methodologies. Work within a multidisciplinary Agile team to design the product to user needs. Advocate inclusive approaches within UX design. Manage … interaction designers and provide advice to colleagues for optimal UX design outcomes. Promote people-centric design offerings internally and externally. Skills and Experience: Advanced UX design skills, applied across diverse environments. Experience in multidisciplinary Agile teams designing user-centric services. Design experience for diverse users, including … those with accessibility or assisted digital needs. Proven advocacy for UX and servicedesign methodologies. Experience in line management or mentoring/training other UX designers. Understanding of Agile roles in design, product, and tech. App and animation experience If you think you have what it takes more »
UX) Researcher. We want to learn from you: What is it that users in your area want and expect from a product or a service? Summary: Role: UX Researcher Level: Mid-Senior Location: UK-based remote Capacity: Freelance - project variable, demand-based hours Duration: Long term, open-ended What … in anthropology, sociology, psychology, qualitative research, Human Computer Interaction, or a similar field. A plus but not required: Experience analyzing quantitative data Knowledge of design principles, UX design experience, and/or servicedesign experience Experience in any of the following industries: eCommerce, finance, social media more »
services, ensuring a seamless experience for our members while maintaining compliance with NHS regulations and standards. The Project Manager for Member Services will lead servicedesign and delivery projects, providing guidance, support, and training to ensure exceptional service delivery and successful implementation. Main duties of the job … 1. Service Development and Implementation 2. Compliance and Quality Assurance 3. Stakeholder Engagement 4. Training and Development About us Trust Primary Care Ltd (TPC) is a federation of 16 local GP practices located in and around Bradford. Our aim is to shape the future of primary care, delivering the … to put our patients at the heart of everything we do, maximising available resources and skills to ensure we provide a relevant and responsive service designed around what people really need. TPC is all about sustaining excellence in primary care in the long-term to the benefit of all more »
Manchester, England, United Kingdom Hybrid / WFH Options
Methods
a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Requirements Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include … Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and … Making sure that user needs are at the core of product development Skills We Are Looking For Talking about digital products and the GDS Service Standard in a way that people understand Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the more »
Communications Licence, which is regulated by Ofgem. They are a monopoly in the telecoms space and require an Operations Analyst to work closely with service providers and project manage the technical aspects necessary for successful SMETS1 migration within their Migration Control Centre (MCC). The Role: The MCC Operations … Operations Directorate. He/she will: Conduct technical investigations and execute necessary remediation for all incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures … to restore normal service operation. Identify and investigate solution defects within the production environment and communicate issues to service providers and third parties where appropriate. Develop and maintain strategies to minimize customer and consumer impacts resulting from MCC incidents and defects. Define and develop high level solution requirements more »
Central London, London, United Kingdom Hybrid / WFH Options
TMW Unlimited
have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »
Central London, London, United Kingdom Hybrid / WFH Options
TMW Unlimited
have a new opportunity for an enthusiastic and experienced Senior Backend Engineer. Youll be passionate about leveraging the principles of Composable MACH architecture to design, develop, and maintain robust backend systems that blow peoples socks off. Were looking for you to: Be comfortable with MVC, Microservices, APIs, Headless CMSs … Have strong experience developing scalable and configurable web applications using Headless CMSs like Contentful, Sanity or Kentico Kontent. Have a solid understanding of database design and SQL, with experience working with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Be proficient in one or more … with cross-functional teams to architect scalable solutions, integrate with various services and APIs, and ensure the reliability and performance of our digital platforms. Design, develop, test and deploy scalable backend systems following the principles of Composable MACH architecture. Implement RESTful APIs and microservices using modern programming languages and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … environments. Responsible for Technical Leadership within the programme and projects to which assigned, collaborating with and influencing key stakeholders to ensure that architecture and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the ServiceDesign Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re-use to enable a standards-based approach. Responsible for engaging with and attending Design Authority Board, (DAB), ensuring that designs are reviewed more »
London) Day rates: Senior Business Analyst: £500 - £550 INSIDE IR35 Lead Business Analyst: £550 - £600 INSIDE IR35 Ideally with experience in Target Operating Models, ServiceDesign, Process Mapping Design and Excellent Communication skills. more »
Greater London, England, United Kingdom Hybrid / WFH Options
Mutual Ventures
plus Bonus and Benefits (depending on experience) Contract Type: Full time, permanent Would you like to work at the cutting edge of public service reform? Joining Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual with at least ten years … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public servicedesign and change implementation specialists working across all sectors including children’s services, adult social care, health … who deliver public services. Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »
Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. ServiceDesign and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »
Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. ServiceDesign and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
In Technology Group Limited
Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. ServiceDesign and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity more »
plus Bonus and Benefits (depending on experience) Contract Type: Full-time, permanent Would you like to work at the cutting edge of public service reform? Mutual Ventures could be the right move for you. We are seeking a self-motivated and ambitious individual, with between two and five years … protected ground. What we do Mutual Ventures is a growing, vibrant management consultancy with a big reputation, operating at the cutting edge of public service reform. We are public servicedesign and change implementation specialists working across all sectors including children’s services, adult social care, health … who deliver public services. Founded in 2011, our aim has remained the same of helping public services achieve more through combining a strong public service ethos with commercial discipline and an entrepreneurial culture. We are passionate about better, more sustainable public services; our mission is to improve life chances more »
capability models, or operating models. Apply Agile methodologies (Scrum, Kanban, SAFe) to structure delivery teams around value chains and create features and epics. Apply Design Thinking to develop personas, define pain points, define MVPs and prototypes, and designing experiments to test solution hypotheses. Work closely with SMEs to ensure … design feasibility, viability, and compliance. Communicate with both business and IT teams at all levels to ensure alignment and either change the solution elements or pivot when necessary. Utilise data-driven decision making and build appropriate recommendations for your client. Cultivate strong relationships among working teams and build enduring … Business Analyst, Product Owner, Product Manager) using recognised methods and frameworks. Wider experience and capability in technology-enabled rethinking/reengineering of business models (servicedesign, organisational change, business strategy, financial analysis, process improvement such as Lean/Six Sigma). Good leadership, communication, and interpersonal skills. Excellent more »
Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and … alike. Role Overview The role of the Network Operations Engineer is to support expanding network projects requirement at southern based airport. This will include design & deployment/implementation, also any post testing/remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also … but not limited to): Recognized expert within the organization with a deep knowledge and expertise of the discipline Leads large projects/initiatives New servicedesign & client setup Solves unique and complex problems that have a broad impact on the customer environment Risk ownership and Escalation Senior management more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Hargreaves Lansdown Asset Management Limited
with Microsoft Azure implementation and migration projects, including; Azure Networking, Azure Virtual Machines and Scale Sets, Azure storage, Azure Backup and Azure Site Recovery ServiceDesign: Collaborating with business owners and technical teams to define and implement comprehensive operational requirements and service designs A strong understanding of … we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank more »
Employment Type: Permanent, Part Time, Work From Home
role will allow you to be creative in developing client solutions. They focus on the full life cycle of operations transformation: from operating model design; through to operations transformation, including process re-engineering and operational performance improvement. To support their work, they are interested in candidates with experience of … the following: Operating Model Design - understanding the as-is and to-be for the organization, in order to create the optimal business architecture for successful strategy realization in a digital age. ServiceDesign - putting people at the heart of the services we design, ensuring that their more »
role will allow you to be creative in developing client solutions. They focus on the full life cycle of operations transformation: from operating model design; through to operations transformation, including process re-engineering and operational performance improvement. To support their work, they are interested in candidates with experience of … the following: • Operating Model Design - understanding the as-is and to-be for the organization, in order to create the optimal business architecture for successful strategy realization in a digital age. • ServiceDesign - putting people at the heart of the services we design, ensuring that their more »
within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. ServiceDesign: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »
within the client's cloud, desktop, and M365 environments. Process Automation: Utilize Microsoft PowerApps and PowerShell to automate internal processes and enhance operational workflows. ServiceDesign: Collaborate with business owners and technical teams to define and implement comprehensive operational requirements and service designs. Financial Efficiency: Analyse system … support models Analytical and Communication Skills: Excellent analytical and reporting skills Highly articulate with excellent verbal and written communication skills Ability to formulate and design process flow maps (e.g., Microsoft Visio) Personal Attributes: Highly organized with the ability to prioritize workload Ability to work independently, generate new ideas, and more »