SIAM Service Request Analyst
- Location
- Manchester, England, United Kingdom
within agreed service levels. Work closely with suppliers, service teams, and business stakeholders to manage the lifecycle of service requests, ensuring effective prioritisation, fulfilment, communication, and closure. Monitor service request performance, identifying trends, bottlenecks, risks, and opportunities to improve fulfilment times, service quality, and customer experience. Ensure suppliers comply with … problem-solving skills, with the ability to manage competing priorities and ensure requests are fulfilled within agreed service levels. Excellent stakeholder management and communication skills, with the ability to collaborate effectively with suppliers, technical teams, business stakeholders, and end users to deliver positive service outcomes. ...