Senior Service Desk Analyst
- Hiring Organisation
- Leidos Innovations UK Limited
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
Platform Support Supports monitoring, troubleshooting, and operational activities across AWS services to maintain platform health and resilience. Stakeholder & Customer Engagement Delivers clear, professional communication and provides senior guidance to stakeholders and junior team members. Main Duties and Responsibilities: Provide high-quality first line and advanced technical support in response … military-spec IT systems, hardware, software, and hosted platforms Maintain accurate, timely, and professional updates within the service desk tooling, ensuring users receive clear communication and consistent progress visibility Respond to customer enquiries via phone, email, in person, and through formal ticketing systems, ensuring all interactions reflect Leidos standards ...