1 to 25 of 48 Ticket Management Jobs in the UK

problems, supporting standard software packages, and other general “IT” tasks • Providing ‘Hands and Eyes’ support to other teams • Processing documentation and knowledge base article management • Using the onsite call management system to update calls and close calls to specific SLAs • Perform stock control & asset management – ensuring the … part of a team. • Experience and technical knowledge of IT, PC’s/peripherals, and their architecture • Break fix, IMACs, Incidents, Projects • Experience with Ticket Management • Comfortable with liaising and working alongside 3rd Parties • Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

methodologies, and ITIL with relevant certifications. Experience with audits (SOC2, ISO27001, SOX, CE+) is essential. You will be responsible for leading BAU support, including ticket management and documentation, setting technical direction, ensuring the team's technical growth, and overseeing the infrastructure's design focusing on usability, supportability, cost … management, and security. To provide strategic leadership for Tier 3 Infrastructure, driving excellence in support and project delivery. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you more »

excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will be managing your own ticket triage where you will assess the ticket priorities and escalate them to the wider team where needed. You will need to have a … pool table. Duties and Responsibilities of our 1st Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone or email Providing resolution to incidents and requests, and appropriately escalating all others … Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk supervisor in managing more »

will also be responsible for timely resolution of security incidents, requests and changes, following existing ITIL based processes and procedures. Key Responsibilities Deployment/Management of FortiNet firewalls Deployment/Management of Cisco Switches Interpreting customer requirements into change requests Implementing firewall changes Monitoring, management and configuration … attack driven defence activities; and development of additional security controls within adopted technologies Provide security advice and guidance to other teams within the business Ticket management for incidents, requests and changes Invovlement in SD Wan project/mirgration Key Skills Analytical Ability to work to targets and timescales … Asset Management Cisco Wifi Knowledge more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

in person and remotely, plus a knowledge and understanding of the following: Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management Support for mobile telephony (incl. tablets), configuration of devices using inTune is desirable Ticket queue management 1st line ticket triage Front … office telephony support (Call centre), management of user base, changes to IVR etc. AD, Office365 & email administration The following would be desirable but if you don’t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about. We utilise … an ITIL based service management tool for ticket management, so previous experience of ITIL would be great, as would Sharepoint On-line (365). We have a limited amount of support for Apple Macs so this would be advantageous, as would an awareness of cloud-based environments. more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »

Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »

services, such as Microsoft 365. Monitor clients’ systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

experience in system migration. Strong understanding of Scrum and Agile methodologies. Developed detailed migration plan, including steps, timeline, and resources. Implement best practices for ticket management and tracking in the new system. Coordinate with cross-functional teams to ensure smooth execution of the migration plan. Excellent communication skills. more »

work with Pegasus Opera and payroll with confidence of all areas of the system. Confident in providing data fixes, where needed Hands on experience ticket management systems Previous experience of working as a part of a team Able to demonstrate a high-level of technical knowledge Apply now more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as more »

tools Desktop/printer configurations Experience and technical knowledge of IT, PCs/peripherals and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Ability to manage your day effectively Desired skills/qualifications: ITIL Foundation Proven experience supporting Windows Windows certification This is an excellent more »

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Growth Opportunities: Access to Pluralsight and many other technical & Functional Training more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global office … locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You … to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of contact for joiner, mover, and leaver escalations Assisting more »

critical applications to internal customers and end-users Triaging, prioritising and resolving issues promptly and effectively to minimize downtime and disruptions. End-to-end management of Incidents, Major Incidents, Service Requests, Change Enablement. Troubleshoot applications and platforms problems, identify root causes, and collaborate with various teams to implement timely … certifications will be a plus: ITIL 4, Amazon Web Services (AWS), Microsoft Azure, Cloudflare, NewRelic Preferably, experience with some of these technologies: IT Service Management and ticket management: e.g. ServiceNow, Jira, BMC Remedy Web: e.g. HTML, CSS, Javascript, DNS services Web analytics and tag management: e.g. … Adobe Analytics, Google Analytics, Adobe Data Collection/Launch, Google Tag Manager Content management systems (CMS): e.g. Adobe Experience Manager, Wordpress, Drupal Cloud technologies: Amazon Web Services (AWS) Content Delivery Networks (CDN): Cloudflare, AWS Cloudfront Continuous Integration and Deployment workflows, CI/CD pipelines, Jenkins Integration and middleware: e.g. more »

Role: IT Asset Management Job Type: Permanent Location: Reading, UK Ready to utilise your skills and experience in Customer handling? Are you passionate about end-to-end IT Asset Management and IT hardware/SIM card lifecycle? Join us as an IT Asset Management! Careers at TCS … to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As an IT Asset Management , you will be involved in Hardware procurement, IT Asset management, External device loaning services and Telecom mobility management services. Your Profile Key … levels. Good knowledge of ITIL framework and best practices, Compliance Management. Good Knowledge about Purchase Orders. Good Knowledge of end-to-end IT Asset Management and IT hardware/SIM card lifecycle management. Organizational skills and well-structured working approach. Ability to set priorities. Ability to manage end to more »

network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticket management software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador … develop a long and successful career with a growing company. • Support Microsoft Cloud Services (Microsoft 365, Azure) • Server Administration (Windows Server, Active Directory, Print Management, File Sharing) • Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix) • Desktop Deployment (MDT, Autopilot) • Desktop Support (Windows 10, MacOS) • Mobile Support (Android, iOS) • Networking Support more »

provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function. Support is provided to clinical, management, support staff and retail staff. Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as … supporting IT services. Professional approach with staff and other users of Hospice services. Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes. Significant experience of supporting an IT System and its infrastructure. Experience of working with Windows servers more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours more »

for any escalations and will coach the team to improve their performance. Some desirable skills include: Excellent communicator Experience in service desk operations and ticket management. Scripting skills in PowerShell/Bash. Experience with Azure Active Directory and/or Windows Server 201x System administration experience Knowledge of ITIL more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT: Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etcGrowth Opportunities: Access to Pluralsight and many other technical & Functional Training Resources more »

class customer service. Travel to customer sites may be required on an ad hoc basis. What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure more »