1 to 2 of 2 Voice Engineer Jobs in the UK with Remote Work Options

Role: Voice Engineer Job Type: Permanent Location: Croydon, UK (Hybrid) Ready to utilise your skills in Cisco UCCE, CUCM and related products? Are you passionate about facing a challenging role where you will get high customer visibility and the opportunity to explore your technical expertise to the highest … level? We have an exciting role for you as a Voice Engineer! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the … with high customer visibility. an opportunity to work on the latest technologies which will require to upskill/cross-skill. The Role As a Voice Engineer , you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … expected levels of service, ensuring KPIs and SLAs are achieved as expected. Work to identify and deliver root cause & service improvements to network and voice services. Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained. Work … in efficiency and effectiveness in line with industry best practice. Key knowledge and skills required for the role: Technically competent with current Network/Voice (VOIP) services and knowledgeable on emerging technologies/governance. Technical documentation writing. Proven experience of working in a customer facing 1st and 2nd line more »