1 to 25 of 114 2nd Line Support Jobs in the UK excluding London

requires in terms of skills and experience If you are a good match, make an application. You will have worked as a Product Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role and have a good understanding of IP related telephony, IP networks … Microsoft packages and reporting tools and are willing to learn new skills and processes. You are a great communicator and are able to support non-technical users to follow standard troubleshooting methodology with patience and empathy and be a point of escalation to our 1st Line Support Technicians. THE ROLE ‍ You will be part of the Digital Support team which is constantly evolving. As a 2nd Line Support Technician you will be a point of contact for Digital Support queries arriving via phone/ more »

1st/2nd Line Support Analyst x 3 - Bristol - New Roles! £25,000 - £38,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of 1st/2nd Line Support Analysts due … to continued growth. Suitable candidates will have the following: Strong experience in 1st/2nd line support. Professional, friendly approach with the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office …/AWS) would be beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support more »

2nd Line IT Support Engineer Permanent, Full Time Stevenage (on-site) We are currently recruiting for an IT Support Engineer (2nd Line) for an established global IT Services organisation. Please note, the successful candidate will be required to complete security … IT Services to the end client through supply of contracted services, including but limited to the below; ● Incident and request ownership and management ● Second Line support for software and hardware fault resolution ● Installation, moves and addition services in relation to IT equipment on customer sites ● Contribute more »

1st, 2nd Line Support Engineers (Reading based, DO NOT APPLY IF YOU ARE BASED OUSTIDE BRISTOL/UNABLE TO RELOCATE TO BRISTOL) Who are they? A successful Managed Service Provider based in the South-West. Due to numerous clients recently being onboarded onto their services … there has become an increased demand for Support Engineers of all levels. What is the role? They are seeking 2nd Line Engineers (amongst others - if you are 1st, or 3rd - do please apply as there are numerous roles) to assist with the support of their varied and numerous client base. You would spend your time... Support their clients by remediating tickets that appear on their support system. What experience do I need? Service Desk/1st Line experience - ideally in an MSP environment, but all more »

candidate will ensure the data warehouse is maintained appropriately, scheduled jobs run without error and are delivered within SLA. The role will primarily support the business with SAS, being used as the primary tool for analytics, data mining, data warehousing and production of MI/BI. Previous commercial more »

2nd Line Support Engineer (Contract) £130 - £140 Per day Inside IR35 Office in Warwick 6-12 month contract Start date ASAP To apply please call or email (see below) We provide top quality IT infrastructure services globally, working towards becoming the best at what we … do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for a 2nd Line Support Engineer to come on board and hit the ground running. 2nd Line Support … Throughout your role you will get involved with administrative tasks and activities and support our projects to develop technical solutions As a 2nd Line Support Engineer you will be supporting project work and developing technical solutions You will be the person that makes more »

2nd Line Support Analyst Northwich Hybrid (2 days from home, 3 days onsite) Full UK Driving Licence Required One of our clients are looking for an experienced 2nd line support analyst to join the team. The Client are looking for … Procure and deploy laptop/desktop and mobile devices according to group standards, ensuring devices are registered appropriately within group platforms Install, configure, support and troubleshoot software application and services including Windows platforms, Microsoft Office 365, Internet Browsers, Terminal Services, backup software, Process request for Starters, Leavers and … fulfilment - particularly on user start/account creation and delivery of IT devices) Knowledge and Skills Excellent knowledge of Digital Workplace technologies and support activities - Windows, Office 365, Active Directory user and group administration, Mobile/Intune If intrested can you please apply or get in touch at more »

Reed technology is delighted to be working with a highly regarded Leeds based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £24-£29k Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service … requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a more »

Mon-Fri) and be responsible for managing and maintaining server and network infrastructure as well as handling more in-depth support issues and those which have been escalated by the 1st line engineers. There will also be an element of project work as the business continues … to light. Weekend on-call cover will be required and will be on a two-week alternating rota. KEY ACCOUNTABILITIES: Provide timely and effective 2nd line support to customers/users by investigating and resolving desktop, server and networking problems whilst meeting the required business … Full clean UK driving license (Use of company pool car will be required to travel to remote sites) Minimum 3 years' experience in a 2nd line IT role Experience provisioning and supporting Windows servers (Min 3 yrs) Exchange Server experience (Min 3 yrs) Active Directory experience (Min more »

2nd Line Support Analyst - Milton Keynes - Consultancy - £30,000 - £35,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role … Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution … HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Overview/Benefits: £30,000 - £35,000 Basic Salary + Bonus + Excellent Benefits Package 2nd Line Support Analyst - Milton Keynes - Consultancy - £30,000 - £35,000 + Excellent Benefits more »

2nd Line Support Analyst - Leighton Buzzard - Consultancy - £30,000 - £35,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role … Responsibilities: Taking ownership and managing tickets through resolution or escalation Provide technical support to end users. Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices, as well as manage calls logged at the Support Desk ensuring timely resolution … HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Overview/Benefits: £30,000 - £35,000 Basic Salary + Bonus + Excellent Benefits Package 2nd Line Support Analyst - Leighton Buzzard - Consultancy - £30,000 - £35,000 + Excellent Benefits more »

2nd Line IT Engineer - Lancing - £32,000 - Unbelievable Benefits! Role: IT Helpdesk Engineer Areas: Lancing Salary: £25,000 - £32,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing … and dynamic team based in Lancing. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be more »

2nd Line IT Support Engineer - £36,000 - Billing Hill - Unbelievable Benefits! Role: 2nd Line IT Support Engineer Location: Billing Hill Salary: £30,000 - £36,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now My client's are looking for an experienced … 2nd Line IT Support Engineer to join a rapidly growing IT department in Billing Hill. The successful candidate will be responsible for providing technical support for IT systems, resolving issues and providing advice on technical solutions. Responsibilities: - Provide on-site technical support … be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Interviewing Immediately - Apply Now Built more »

Job Title : 2nd Line Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2nd Line Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support … maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be more »

2nd Line Support Analyst | Peterborough | Full Time | £28,000 - £35,000 pa Our clients company is a growing Managed Service Provider supporting customers locally and in the London area. They currently support customers ranging between 10 and 3000 staff using a large range … activities include IT support, consultancy, system design, telecoms, and fully managed IT services. They are currently recruiting for an experienced hands-on 2nd line support engineer keen to develop and learn new skills whilst supporting their valued customers. You will be given the … on a rota basis. Are you the right person for the job? Clean UK Driving licence Enthusiastic individual with a minimum of 4 years 2nd line support experience wishing to build and expand their technical skills Previous exposer to different types of hardware including printers more »

a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country. JobDescription: ???? Facilitating the onboarding process for new … departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management … Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of 2 years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft more »

Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2nd Line Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network more »

2nd Line Support Engineer/Customer Service 2nd Line … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have more »

2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. … Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, * Strong 2nd Line support experience * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance more »

2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2nd Line Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2nd Line Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »

2nd Line Support Engineer – Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you! The company has an excellent opportunity for an experienced 2nd Line Support Engineer to … join their team based in Needham Market, Suffolk. As one of the 2nd Line Support Engineers you will provide efficient IT support, both remote and on-site, to the company`s diverse client base, with a specific focus on supporting and maintaining the … Bank Holidays. Loyalty Holiday accrued from Year 1 Casual Dress code Company Pension scheme On-site parking Flexible working/Hybrid working available. The 2nd Line Support Engineer key duties include: Utilise investigative lines of questioning to perform effective and informative troubleshooting activities. Managing cloud more »

Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not … get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important … Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2nd Line Support Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a more »

A 1st/2nd Line … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication … for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need more »

Title: 2nd Line Support Engineer Location: Bristol Salary: £28,000 to £30,000 My Client are looking for a 2nd Line Support analyst to join their growing team. What we are looking for someone with: Experience supporting Windows Desktop and more »

Reed technology is delighted to be working with a highly regarded Chippenham based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service … requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a more »