Senior Director of Service Delivery
- Hiring Organisation
- WTW
- Location
- Surrey, United Kingdom
- Employment Type
- Full Time
across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt … service delivery at executive and C-suite level. • Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans. • Commercially astute, with the ability to understand and influence the commercial impact of service decisions. • Demonstrated ability to lead ...