101 to 125 of 536 Customer Experience Jobs in the UK excluding London

Manager - Manchester, Hybrid 2 days a week After spending many millions overhauling their technical platform this business is investing heavily in delivering the best customer experience they possibly can. This means investing in your department and development of research in the organisation. If you enjoy working out the … science behind communication, designing surveys, delivering focus groups and you enjoy getting into the mind of the customer then providing in-depth research for this company with be for you. You will be focusing on Customer experience and working with the team using your research on how more »

digital journey of millions of customers? The automotive industry is on the cusp of a fundamental change, driven by rapidly adapting technologies and evolving customer expectations. You can help influence that change as a Product Manager for Arnold Clark. Youll be involved in building exciting, high-profile products while … in a cross-functional team of other talented people. Youll work on the development of digital products, collaborate on innovative ways to improve our customer experience and drive car retailing into the future. As a department, we lean into remote working and provide plenty of flexibility, while at … working remotely and in the office under our hybrid scheme. Day-to-day duties Engage with developers, UX designers, users and stakeholders to solve customer problems. Translate customer insights and business priorities into actionable user stories. Establish the best solutions and understand customer needs by conducting user more »

is a full-time, permanent position based onsite in Harrogate. As an experienced Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels. The successful candidate will have the ability to work individually whilst being part … of: - Wi-Fi standards and general wireless principles SNMP protocol; VPN and tunnelling technologies; and Security protocols and firewalls Service desk/technical support experience Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices and/or DHCP servers The Technical Support Engineer position offers a competitive more »

to become part of an outgoing team that are integral to the vision of a business that is making a real difference to the customer experience within the rapidly changing energy supply market? This company are a leading power supply business who due to recent investment and financial … will be plenty of opportunities to climb the ladder and take on more responsibility. This is a fantastic opportunity for someone passionate about the customer experience to join a market leading company at a very exciting time in their growth trajectory. The Role: *Hybrid working with offices just … for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. more »

Do you have NVH Customer Attributes Engineer experience, and are you seeking a new job in Warwick? Jonathan Lee Recruitment is helping a collaborative company recruit an NVH Customer Attributes Engineer, and the role comes with an Umbrella rate of £25.96 per hour. In your first few … weeks in this NVH Customer Attributes Engineer role, you can expect to: Work cross-functionally throughout design, development, manufacturing, launch and during the customer experience Work on problem resolutions for Vehicle Line activities in all aspects of engineering Contribute to the delivery of Quality targets for each … vehicle line To apply for this NVH Customer Attributes Engineer role, your soft skills, expertise, and experience should include: Previous experience with problem-solving tools, eg Root Cause Analysis, 8 disciplines of problem-solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/ more »

Job Title: Platform Manager Location: Bridgend (onsite 5 days per week) Salary: Dependant on experience The role The Platform Manager will be crucial in developing and implementing effective strategies, managing e-commerce platforms, and driving online sales growth. The Platform Manager will leverage Amazon Brand Analytics tools and third … party analytics tools to analyse customer behaviour and optimize marketing strategies. The individual will segment customers and analyse their behaviour to provide valuable insights that guide decision-making and drive revenue growth. The use of Frequency Rank Basket Analysis Purchase Behaviour Demographics Customer Reviews Comparison Source Analysis Responsibilities … affiliate marketing, to drive traffic and increase conversions. Involved in planning, coordinating, and executing e-commerce activities to drive online sales and enhance the customer shopping experience. Digital marketing, data analysis, and understanding of the online retail market are key to the successful execution of their role. Managing and more »

30+ countries, and leverage our global delivery network to deliver services to 300+ customers today. Our strategy of ‘Cloudify everything’, ‘Automate everything’, and ‘Transform Customer experience’ is helping us become one of the most relevant Technology services firms globally today. We deliver expertise across industries like Banking, Financial … Services, Professional Services, Insurance, Life Sciences & Healthcare and more. We value putting our people first, whilst creating customer value, innovating relentlessly and being sustainable. Last but not least, we are proud of our extended partner network, such as Amazon Web Services (AWS), Abode, Salesforce, Backbase, Microsoft and more. What … branches; from Healthcare, FinTech to IoT. What does it take to excel in this role? HBO/WO Bachelor, A minimum of 8 years experience in relevant IT domains, A minimum of 4 years experience as a digital Solution/System/Domain Architect, Experience in the more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custo... more »

role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customer service processes and ensuring they meet required … and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to help drive quality. … Performing trend analysis and reporting to management Qualifications and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) Customer Service skills. Has experience in, and be comfortable with, reviewing and checking the work more »

and requests, systems and applications administration, configuration and access management carried out in accordance to the agreed levels of services and providing a good customer experience in accordance with the departmental guidelines and policies. Key systems and applications relate to Clinical Information Systems such as Electronic Patient Record … Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Job … literacy and IT skills Evidence of on-going personal development Desirable Evidence of technical training on Acute and/or Community Electronic Patient Records EXPERIENCE Essential Previous experience working with Clinical Systems in a Healthcare organisation Previous experience of working in a Customer Service environment and more »

dedicated and detail-oriented individual for an exciting opportunity as a Data Administrator. This role is integral to maintaining high-quality data within our customer relationship management systems, contributing to the delivery of top-notch customer experience services. The position is based in Burgess Hill, UK, and … medium complexity to ensure and maintain data quality and integrity. - Direct third-party inquiries to our suppliers promptly and record all interactions within our customer relations management system. - Escalate any complex issues to more senior team members and appropriate committees. - Correct system issues and discrepancies to maintain data quality. … feedback on administrative procedures and processes to support continuous improvements. - Perform your role and associated service activities professionally, aligning outcomes with appropriate and relevant customer measures. Key Skills and Requirements: - Experience with Customer/Supplier communications, both written and verbal. - Previous experience in a data administration more »

Carebeans is looking for an enthusiastic individual to fill the position of an Apprentice Technical Customer Experience Hero – ensuring our customers have a great experience. Role A good understanding of technology PCs, phones and software products Testing new releases of the software, feeding back issues and working closely … with the development team Experience in customer service in software and technology. Has good communication skills and a desire to help. Is a problem solver and wants to take on some responsibility. aAbonus would be that they have worked in the social care sector. Some technical training or … experience would be an advantage. Inputting new customers details onto our accounting system and generating invoices. Chasing up customers who haven’t paid. Managing customers' lockdown software on their devices. Assisting the financial controller. Provide top customer service and assist customers with their queries. Who would be the more »

our digital transformation journey, were looking for someone to be at the forefront of client support, resolving issues promptly and diligently and improving the experience for everyone. As the Support Desk Representative, youll be passionate about people and have a natural flair for guiding clients towards solutions when they … at the heart of all that we do. Outcomes of the Role Respond to client and colleague requests for assistance, guiding them with process, experience and system queries Assist end-users by directing them to available supporting material or information to improve their experience and ability to self … serve in the future Triage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required Ensure all issues are resolved through effective issue recording, tracking and more »

and development like no other, we want your help to drive success in our stores.This role is responsible for providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience. Why Choose Us - Benefits for Assistant Manager Attractive salary. … stores through the UK and Europe. We are a company that focuses on achieving the best results possible,providing the highest standards of customer service to our brides and their entourage, to ensure they have a positive, personal experience.As well as an impressive in-house design team, we offer … a huge range of high-quality, competitively priced designer bridalwear in a warm, friendly environment. Its an experience our customers tell us they love and one were proud to offer. What You Will Do as Assistant Manager The Assistant Manager is responsible for deputising for the Store Manager in more »

Role : Digital Copywriter Job Type: Permanent Location: Peterborough (Hybrid) Ready to utilise your knowledge and experience in creating high-quality UX and functional copy? Are you looking for an exciting opportunity to work closely with UX, design and tech teams to improve the content creation and delivery process? Make … Proofread existing copy, paying particular attention to consistency and brand tone of voice. Develop outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Take ownership, manage, and … the clients, stakeholders, and team. Sub-edit content written by colleagues and stakeholders. Apply the right tone of voice, house style, content strategy, and customer experience principles and best practice. Accept and provide constructive feedback while understanding the constraints of the business making sure the content meets the more »

Order Processing, Entry Level Full Time Permanent Salary : Competitive plus bonus Location: Wigan The Vacancy We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers … flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales. What will you be doing? As a SOP & Invoicing Associate, your day-to-day responsibilities will include: · Providing first … internal departments via phone, email, and our service desk system · Collaborating with teams to meet and maintain structured KPIs/SLAs · Delivering top-notch customer service to ensure a positive customer experience · Addressing order-related queries, invoicing issues, and processing refunds · Ensuring all daily/weekly/ more »

interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities : Develop new and improve existing models of customer behaviour … under the direction of the data manager within the team. Be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Contribute to develop new and improve existing segmentations that can used in marketing activity and across the business … and describe customers. Deploy models into production so they can be consumed by other analytical teams across the business. Deliver complex descriptive and predictive customer behavioural analytics. Bring external thinking to the Company by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast more »

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … planning, briefing and building Email & SMS communications to our US Database with the goal of maximising repeat purchase and lifetime value. Essential Skills Proven Experience running Trade and Ecom within the US Market Comfortable analysing data to drive actions Experience working in a fast paced environment Ability to more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of … Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support … if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools more »

+ Full Training + Great Benefits Warm. Inquisitive. Dynamic. These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years. In order to build on this proud history, an exciting new opportunity is now available for a passionate … successful candidate will be a great communicator, have excellent time management and organisational skills and most importantly, a passion for problem solving. No previous experience of working within the technology sector is required as all necessary training will be provided to the candidate that can demonstrate the drive to … or account management to name just a few. Working closely with the rest of the client fulfilment team you will take ownership of all customer and project orders, maintaining a high level of communication throughout, both externally with customers and internally across departments. Key Responsibilities Support and provision of more »

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters … To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line IT Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN more »

the strategic development, design and implementation of the shared care record across the ICS to support better health and care, improved patient outcomes and experience, and better value and affordability. Contribute to the strategic leadership of the procurement, development, deployment, reengineering, optimisation and integration of the shared care record … of citizens across Greater Manchester. Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We are positively challenging traditional … working space. We combine remote working with two days a week on site in our state-of-the-art offices. If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel more »

your engineering and account counterparts, you will work together to drive work resolution and identify ways to improve the scheduling of work. Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to improve this for your clients and see the … up to date with changes to the contract and sharing information learned with the team and wider stakeholders To handle and actively resolve any customer issues according to the Customer Complaint process. To be prepared to work on any CEC contracts, projects and initiatives at short notice to … support the changing needs of the business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of more »

your engineering and account counterparts, you will work together to drive work resolution and identify ways to improve the scheduling of work. Delivering excellent customer experience is at the heart of everything you do, and you will identify ways to improve this for your clients and see the … up to date with changes to the contract and sharing information learned with the team and wider stakeholders To handle and actively resolve any customer issues according to the Customer Complaint process. To be prepared to work on any CEC contracts, projects and initiatives at short notice to … support the changing needs of the business Essential Qualifications & Experience: 2+ years working within a work order/scheduling/mobile resource planning environment; FM is advantageous Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. Experience of more »