user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITILFoundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool … Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITILFoundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »
skills and experience ? NVQ/BTEC/C&G Level 3 in an IT discipline essential or 3-5 years' experience in IT, or ITILFoundation certification. Understanding of warehouse operations and supply chain management. Technical Knowledge of Linux and Windows operating systems, SQL Databases In the nice more »
