Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Architect, with a proven track record of successful implementations. Deep understanding of ServiceNow modules and capabilities. Strong background in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Excellent problem-solving and analytical skills. Ability to work effectively in a fully remote environment. Legal right to more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow development, configuration, and integration. Proficiency in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to convey complex technical more »
Chippenham, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £60,000 Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving who more »
Hampshire, Andover, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »
Employment Type: Permanent
Salary: £50000 - £55000/annum £5.6k Car Allowance + 5% Bonus + Ben
Hampshire, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »
York, Yorkshire, United Kingdom Hybrid / WFH Options
Certus Recruitment Group
excellent customer service via the telephone, ticketing system, email system and face-to-face Accurately log all incidents and requests onto the Service Desk ITSM tool Adhere to change management processes Maintain high levels of incident ownership through the incident life cycle to a satisfactory customer resolution Understand and adhere more »
Oakwood Court, Little Oak Drive, Annesley, Nottingham, England
FORTEM SOLUTIONS LIMITED
vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in ITServiceManagement & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of more »
need of support due to an IT fault, or they may need to request a service from Digital Services. You will use an ITServiceManagement Tool to log the issues and requests that you receive and escalate them to a 2nd line support team if needed. You will also more »
Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for servicemanagement integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with ITServiceManagement toolsets. Proven ability to manage complex relationships and situations. Understanding of IT-related procurement processes. Degree level education or equivalent in Contracts Management, or more »
Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Connexa Technology Limited
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship managementPrevious sales experience in ITServiceManagement, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)Experience achieving sales targetsExperience leading virtual or matrixed teamsAbility more »
Queens Road, Teddington, Middlesex, England Hybrid / WFH Options
LGC LIMITED
leading, core BI platforms Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform Bringing new ideas in terms of process automation and documentation General administration & process documentation within BIGD&A team Assisting end users with BI platform more »
Greater Manchester, United Kingdom Hybrid / WFH Options
Technology and Risk Recruitment LTD
and utilize all available resources to identify the best solutions for customer needs. Skills/Experience ServiceNow Certifications: System Administrator, Certified Implementation Specialist in ITSM, and other areas would be useful. Extensive experience in ServiceNow implementation, including deep knowledge of its functionality, database structure, developer APIs, development tools, and techniques. more »
several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »
to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using ITServiceManagement (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement … Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and ITServiceManagement best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under more »
Lincoln, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Charles Simon Associates Ltd
procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the IT Systems more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Resourcing
Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »
Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
Salisbury, Wiltshire, United Kingdom Hybrid / WFH Options
SR2
diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote ITServiceManagement processes, guiding colleagues on optimal interactions with the ITService Desk. Collaborate with other IT Support Analysts and offer support and guidance within the more »