51 to 75 of 200 Incident Management Jobs in the UK excluding London

Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »

Lead Security Operations Analyst – Milton Keynes As a skilled SOC Analyst who is confident working on governance, incident management and threat analysis, you will be working as part of a small but well-skilled team, reporting to the SOC Manager. This one could be for you! We have … a very successful SOC Team. What you will ideally have experience of? Excellent communication skills (verbal & written) Governance Intrusion detection and analysis Cyber Security Incident management Threat Intelligence and understanding Cyber security qualifications are desirable *Must have Security Clearance or be eligible to obtain security clearance. What’s more »

that will be used to assess, communicate and improve service performanceEstablishing appropriate dashboarding and reporting capabilities to analyse and share service performance trendsSupporting major incident resolution led by the Major Incident Management (MIM) teamManaging post-incident reviews and problem management activitiesAdvising on release management … other release activities Driving continual improvement activities based on learnings through the Health Platform and Product Owners, as well as UK and Ireland service management and third party providers Ensuring stakeholders have suitable visibility of digital service performance trends and continual improvement effortsYour ProfileWhat we’re looking for: Service … management experience across a complex technology estate serving digital products to customers and internal usersDemonstrated application of best practices to assess service performance through frameworks such as ITIL, DevOps, SAFe and Site Reliability Engineering Experience implementing reporting and dashboarding capabilities using PowerBI, ServiceNow, Azure DevOps and Confluence Understanding of more »

SQL Database, and SAP MAX Database. Assess and enhance operational quality within the SAP Basis area. Engage in effective error trend analysis and problem management to improve system reliability. Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Other duties not limited more »

the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative … our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little … with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication skills with all levels of staff within the organisation and customer Excellent organization more »

to join the core infrastructure team within the Digital Technology function. Reporting to the Data Centre service manager you will be responsible for the management, maintenance and upkeep of the Core Data Centre technologies and information systems in the UK. This role is critical to the core infrastructure services … Centre Configuration Manager (SCCM) and Active Directory. Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds,,patch management) Maintain and develop existing and new build processes using task sequencing. Ensure adherence to best practices and integration processes Develop, build, test and maintain … for performance and capacity, ensuring responsiveness and availability of services are maintained. Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services Take part in service delivery processes including Incident management more »

to processing personal data with the highest level of diligence, and you’ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest’s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »

Cyber Incident Response Lead, Information Security Working at our iconic office in Morley, Leeds, and virtually via Microsoft Teams Your new role at NewDay You are an integral part of how we keep NewDay safe by leading our response to cyber incidents. You will work with a versatile team … ways of working. An effective and efficient response to security incidents and threat-related events by taking the lead on incidents, and collaborating with incident management, engineering and response teams. Leadership and direction to deliver our cyber incident response capability - playbooks, incident response testing programme, and … operational practices. Incident response automation through innovation and building close working relationships with product and platform teams. Ownership of the security event monitoring roadmap for our cloud platforms and DevOps environment. Metrics and measures that demonstrate delivery of our objectives. What you’ll bring We need knowledge, experience + more »

Job summary The Healthcare Management Trust currently has an exciting opportunity for an IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey. The role will be full time, based in our Swansea office with some travel to … incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed. The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures. About us At the Healthcare Management Trust, we are … by delivering on our Charitable Mission to, Provide quality and innovative care solutions to those with complex needs within marginalized community settings. The Healthcare Management Trust (HMT) is a purpose-led healthcare charity established over 35 years ago, employing over 600 team members across our sites. We care deeply more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … architecture level Operational On-Call Requirement This role has a shared, rotational 24/7 on-call requirement and forms part of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each … incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you'll need: Knowledge and operational experience in firewalls, intrusion detection and prevention systems, anti-virus and content filtering, URL filtering, authentication solutions, switches, routers, Voice over IP more »

Device Management Engineer Join our client's fast-growing business as a Device Management Engineer. You'll manage and administer over 12,000 devices, handling escalated incidents, software deployments, and day-to-day device administration. Key Responsibilities: Incident Management: Resolve device-related incidents escalated by the … Service Promotion: Advocate for services like Office 365 and Adobe Creative Cloud. On-site Support: Assist with device installations, including occasional travel. Requirements: Device Management Experience: Microsoft, Android, or Apple devices in an enterprise setting. Technical Skills: Experience with Jamf, Soti, or SCCM/MECM, as well as mobile … and deployment methods. Office 365: Experience supporting Office 365. Networking: Understanding of DNS and DHCP. Security Applications: Familiarity with enterprise anti-virus products. Asset Management: Knowledge of asset management for hardware and software. Skills: Problem-Solving: Strong IT problem-solving skills. Communication: Excellent verbal and written communication skills. more »

a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do … Infrastructure Engineer to support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve: Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.Incident Management: Incident logging, triage … and assignment on both the CA Service Desk (CASD) and SharePoint. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.Problem Management: Will manage, monitor more »

a range of varied functions, such as M365 Migration, application upgrades and device refreshes. IT Security focused work including patch updates and general vulnerability management The Key Responsibilities Are: Windows 10/11 build automation and image management. Endpoint device set-up and configuration. Hardware and software product lifecycle … processes are fully followed and advise on IT security related issues. Liaise with 3rd party service providers to resolve problems within agreed timescales. Vulnerability Management to identify and fix Security vulnerabilities. MDM solution administration. Support the Society branch network across 34 locations and our head office functions. Support equipment … Experience of Windows based administration tools such as Active Directory and Group Policy. Strong troubleshooting, analytical and fault-finding skills Able to automate system management tasks. Excellent communication and interpersonal skills. A strong customer focus. Ability to produce clear and detailed technical documentation. Knowledge of network environments and concepts more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £40,000 Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication to their values and their standing in … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »

to be available immediately. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle … company. - Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: - Experience within a similar role, within Service Desk Management and 1st Line Support. - Thorough incident management and analytical skills. - Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service … Desk and Asset Management software. - Ability to work to strict SLAs. - You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course. more »

will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures more »

NHS and private sectors, across various locations throughout the country. The role of the RMC Operations Support is to work closely with the RMC Management Team, particularly with regards to staff management processes in line with Policy and current legislation. We are looking to recruit a full time … motivated and enthusiastic RMC Operations Support, ideally with previous experience of managing staff in line with HR policies and procedure to support the RMC management team. This is a challenging and exciting role and to succeed the successful candidate must have excellent communication skills and a flexible, proactive approach … to their work. Main duties of the job To manage all recruitment aspects for all Patient Care Advisor and Supervisor posts within the Referral Management Centre (RMC), such as advertising, shortlisting, interviewing, HR forms and onboarding. Participate and manage all probationary reviews of staff, i.e. at 4- and more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level … ITIL methodologies and best practice • Good working knowledge of Microsoft Word, Excel and Outlook • Previous supervisory experience ESSENTIAL ATTRIBUTES • A real passion for people management and development in a large team • A passion to deliver excellent service with service level management and experience • Previous people management experience … customer service • Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods • Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback • Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs more »

minimising losses from failed internal processes, inadequate controls, and emerging risks. Who you are • Experienced risk professional and have worked in 1st line risk management (desirable but not essential) • Relevant regulatory/prudential regulatory experience in financial services • Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance … Incident Management and Event & Action Management • Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing • Hands-on and great at delivery & execution • Curious and collaborative - you're great at asking incisive questions to pick things up more »

manage relationships with vendors and support staff that provide hardware/software/network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. Responds to telephone calls, email, instant … logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g. … word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. May train users and operators on a limited basis and/or may write training procedures. Participate in on-going training more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/… 2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance … of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

enrolled onto a Business Analyst Level 4 Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for … a technical environment with a Service Desk and associated tools Desirable oDelivering continual service improvements oWorking within an environment that applies the ITIL Service Management framework oWorking in the NHS Knowledge Essential oWorking knowledge of the NHS oUnderstanding of application purposes and requirements in a clinical environment (e.g. PAS more »

and eventually transitioning to a full 24x7 rota. The established rota will be 12-hour shifts, 4 days on, 4 days off. Key Responsibilities: Incident Management: Resolve complex incidents promptly to maintain high service levels. Manage P1 communications and technical incident calls if needed. Patch Management … and functionality, including scheduled and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies and platforms. Documentation: Document incident resolutions, system changes, updates, and testing activities accurately. Communication: Maintain effective communication with team members, Shift Lead, and manage internal/external incident communications. Test Management: Follow detailed test plans, conduct thorough testing, and report findings to the Test Manager. Ensure high-quality and timely completion of all testing. Continuous Improvement: Contribute to process and service improvements. Stay updated with the latest technologies and best practices. Required Qualifications/Requirements: Clearable more »