1 to 3 of 3 Configuration Management Jobs in Wales with Remote Work Options

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset and Configuration … assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient … and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College London. Accountabilities To support the IT Service Asset and Configuration Manager in delivering best practice, providing valuable input and assisting in the creation and adoption of lifecycle policy, process more »

with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with … appropriate Metrics and Performance Indicators are produced for services for analysis on monthly basis and also produce ad hoc reports when requested for Service Management Meetings. - Involved in setting up the Service Management wrap for any new developments/projects. - Responsible for highlighting any risks associated with the … Desk Manager of any resource issues that may affect the smooth running of the Service Desk Team. - Maintain and develop the implementation of service Management methodology (ITIL). - Deputise for the Service Desk Team Leader - Establish and maintain effective written and verbal communication with individuals and groups of customers more »

with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with … appropriate Metrics and Performance Indicators are produced for services for analysis on monthly basis and also produce ad hoc reports when requested for Service Management Meetings. - Involved in setting up the Service Management wrap for any new developments/projects. - Responsible for highlighting any risks associated with the more »