1 to 5 of 5 Incident Management Jobs in Wales

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

a polite and professional manner adhering to negotiated Service Level Agreements. Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM) Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective more »

Job summary The Healthcare Management Trust currently has an exciting opportunity for an IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey. The role will be full time, based in our Swansea office with some travel to … incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed. The post holder is responsible for conducting the Incident Management, Request Fulfilment and Configuration Management processes to mandated policy and procedures. About us At the Healthcare Management Trust, we are … by delivering on our Charitable Mission to, Provide quality and innovative care solutions to those with complex needs within marginalized community settings. The Healthcare Management Trust (HMT) is a purpose-led healthcare charity established over 35 years ago, employing over 600 team members across our sites. We care deeply more »

role is the professional lead for Information Governance at Veezu Group. The role will provide expert Information Governance advice and guidance to the Veezu management team and key partners; to ensure that all parties are processing information in accordance with legislation, guidance, while meeting their legal and regulatory obligations. … privacy by design/default, When and where data protection impact assessments are required and subsequent reporting on performance, The DPO’s role in incident management Have sufficient understanding of the processing operations carried out, as well as the information systems and data security and data protection needs … development of a robust Information Risk Assurance function which includes Cyber Security, System Failure and GDPR. Provide a single point of knowledge to senior management and staff with clear policies and procedures that ensure Veezu meets both its statutory and legal obligations. Maintain an awareness of evolving legislation and more »

teams. Create and maintain, knowledgebase articles, procedural documentation to share workarounds and document solutions for known issues. Assist in the delivery of software license management and maintaining records of software licenses. Track hardware and software inventory, update compliance status Provision and install laptops, desktops, phones, and software utilising Autopilot … making the device setup more user centric, striving for zero touch deployment, recording them in the asset management system. Perform remedial repairs on desktops, laptops, printers, and any other authorised peripheral equipment in compliance within specified warranties. Mange, patch, update and secure Icelands devices and apps to provide greater … while allowing employees to be productive on the go. You should apply if: Experience working with Office 365 including administration, configuration, and management. Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve. Excellent communication, including teamwork and working co-operatively to more »