1 to 25 of 41 Service Management Jobs in the West Midlands

About the role It's an exciting time to join the Service Design and Introduction team here at AXA, with significant investment planned in all UK&I businesses to transform & deliver new digital services to our customers and streamline and automate our business processes. Reporting into the Service … seamlessly transitioned, minimising disruption to our business and stakeholders. You'll be a trusted advisor to AXA's programme and project managers on the service design and introduction aspects of delivery. At AXA we work smart, empowering our people to balance their time between home and the office in … consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Providing support in defining service design documentation to ensure that services onboarded, are delivered to agreed AXA standards Ensuring programmes and projects have the right operational acceptance criteria, services more »

solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »

the Head of Architecture and with key stakeholders at various levels within ITS and the wider University to ensure the delivery of exceptional IT service across the University. Using authorised Architecture Principles, Standards and Patterns and in line with the relevant Digital Strategy and Technology Roadmaps, the Solution Architect … and design considerations are visible, opportunities exploited, and potential contentions and risks identified and mitigated. Responsible for providing architectural deliverables and input to the Service Design Processes within IT Services. Responsible for contributing to the process for design, capture and productionising architecture and technology standards and patterns for re … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. An understanding of the application and software development life cycle. An understanding of release and change management. An understanding more »

maintenance and installation of diesel generators and UPS across the UK. Due to a desire to expand, they are looking to add to their service team in the Midlands area. The successful candidate will have experience servicing small or large diesel generators. You must also be happy to travel … Engineer Position Overview Servicing small and large diesel generators at client sites mainly in the Midlands Assisting with generator installation projects Work with the service management team to schedule in own work Representing the company in a professional manner Liaising with clients to resolve issues Schedule in routine more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. … Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with colleagues … process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service … and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in … line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. … Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working more »

both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated … application solutions. Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. InterQuest Group is acting as more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure … high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team Leaders and Engineers. You will also be a key contributor in new starter on boarding, as well as suggesting and incorporating new … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

the job The post holder will be responsible for managing a range of ICT Infrastructure and data networks provided by both internal and external service providers to support the NHSCFA ICT Strategy, including the implementation, management, and on-going support. The role holder will use specialist technical and … the day-to-day operational activities and relationship between the ICT function and business areas, ensuring a unified approach covering the full lifecycle of service delivery from the initial service design to service decommission. About us We have offices based in Coventry, Newcastle and London and offer … provision of current ICT Microsoft Azure Public Cloud Infrastructure, Data Storage, Network configuration, Systems, Teams Phone System and Application Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while conforming to ISO20000 practices/ITIL processes and other relevant service delivery more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments. Essential Requirement and Responsibilities Security Cleared, UK National only. We need … alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard Operating Procedure (SOP … Characteristics Experience with Packet Analysis. SoC Experience and some understanding of WAF and Firewall logs etc. Demonstrate technical understanding of DC Architecture, Infrastructure, and service management. Customer first delivery. Resolve issues with a desire to maintain service uptime & performance. Technically provide support to Cyber Security team. Follow asset more »

Service Manager Service Manager jobs role/Commissioning manager senior service engineer Manage site service & commissioning of industrial plant/heavy plant (generators, lifting equipment etc.) Service manager jobs role managing a team of 8 field engineers Flexible on location : Stafford, Stoke, Lichfield, Uttoxeter region … + car as an approx. guide still TBC but rule out if seeking over £65,000 Are you seeking Senior Field Service engineer jobs or Service manager jobs in the Stafford, Stoke, Lichfield, Uttoxeter region? Are you a Service Manager, Service Engineer, Commissioning Engineer or Commissioning … manager who is wanting to work for a highly profitable business? Company Info & Notes on the Service Manager jobs role Company is part of a £95m larger group of businesses. They are highly profitable Manage a team of field service engineers So you will either be a Senior more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and service management colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level service management solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional service management platform exposure would be useful - 4me, Jira Service management, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »

Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas … for focus or remedial attention. Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to more »

Job summary As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the … role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other … nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or more »

complex network analysis, scenario modelling and digital twins.The GIS Platform (Product) Manager is responsible for prioritising and supporting the work of providing the platform service for multiple consumer-facing products and providing a cohesive vision for the platform across the organisation. This role has significant impact due to providing … underpinning services across product lines and multiple products.In addition to traditional product management tasks and duties, the Platform Manager engages with Product Line Directors, Product Managers and all product development stakeholders, managing and servicing the delivery platform capabilities and technical requirements such as APIs and all other platform services. … Responsible for maintaining focus on security and resilience to protect end-users who depend on the platform to conduct business.Key AccountabilitiesProduct management managing and developing products or services through their full life cycle from inception, growth, maturity, decline to retirement. Strategic Planning Creating and maintaining a strategy to align more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured more »

and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous improvement initiatives … to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong more »