1 to 4 of 4 WFM Jobs in the West Midlands with Remote Work Options

databases and software systems - currently in place is Netsuite as the ERP system, Dayforce as the HR Platform and they're currently implementing a Workforce Management System to hold data around the tasks the mobile workforce are responsible for carrying out - Guide and develop the analytics and intelligence that will more »

analysing various reports. These reports will cover areas such as customer contact, resource and performance metrics including service level agreements (SLAs) and workforce management (WFM). You will have the opportunity to analyse and evaluate detailed operational data sets, then transform them into informative overviews for the end user. The … day of employment. Preferred Skills, Qualifications and Experience: Proven experience in data analysis, preferably in a customer service or contact centre environment. Knowledge in WFM and Customer Relationship Management (CRM). Advanced competence in using Microsoft Office applications including Excel, Word and PowerPoint. Self-motivation and ability to use your more »

Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds leading retail brands. They are on the … final checks once the job has been completed, prior to the beginning of the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear … Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems more »

Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds leading retail brands. They are on the … final checks once the job has been completed, prior to the beginning of the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear more »