1 to 25 of 352 Customer Experience Jobs with Hybrid or WFH Options

and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our … just that. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - A degree. - Relevant experience in Operations/Supply Chain/Automotive Engineering or Product Management Leadership roles. - Experience dealing and negotiating with suppliers at all levels. - Proficiency more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

driving continuous improvement initiatives, supporting the delivery of improvements, coaching and developing the team, and embedding the continuous improvement and innovation culture across the customer division. You will Establish continuous improvement practice providing tools, frameworks and mentoring to the continuous improvement squads and practitioners. Coach the team to identify … areas for improvement and develop strategies to enhance operational efficiency and customer experience delivering results at pace. Work closely with cross-functional teams to identify process gaps, bottlenecks, and areas of improvement. Utilise Lean Six Sigma methodologies to analyse processes and implement improvements. Coach and mentor team members more »

and issuing endorsements.We place a premium on meeting our customers' high expectations of our products, maintaining our excellent service level track record and helping customer get the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.The … protected and shared accordinglyIdentify, manage and mitigate the risks that exist in the department/team (operationalQualificationsExperience Required2+ years in a commercial insurance market customer-facing software support role, including acting as a manager/team leaderExperience working with demanding high-profile clientsExperience of line management and personnel managementDemonstrated … productsAbility to prioritise and resolve issues to high standards and within Service Level Agreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSOProgramming in scripting languages and tools including Python more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custo... more »

makes aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by focusing on customer service and putting our customers in control. Innovation is at the heart of everything we do. A key point of difference with Victor lies … with the attention to detail afforded by the specialisations within the aircraft charter broking experience, Sales, Sourcing and Flight Management. Sales secure the customer, signed contract & payment, Sourcing identify suitable aircraft and manage the operator relations, with Flight Management taking over the confirmed booking through to post flight … feedback. All of this provides a more efficient experience for the customer, which we know they love. Background Victor’s Executive Jet Charter Department was established in 2011 and has enjoyed impressive growth since its inception. At Victor, our goal is to become the number one on-demand more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

Data Scientist A leading Tech & Data company are looking for a Data Scientist with strong AI/ML experience to develop new applications of data science and AI across the business. You will enhance customer propositions using a variety of machine learning methods. This is a permanent role … working model) Responsibilities: Work with key stakeholders to convert business problems into a data science framework/solution (eg with Marketing, Product, UX/CX) Manage the scoping and delivery of data science projects Partner with ML Engineers to ensure that all models are put into production and deliver clear … impact to the business Communicate technical outputs and results to non-technical audiences Experience required: A passion and motivation for using Data Science to solve real world customer problems Demonstratable experience in end-to-end AI/machine learning model development Proficiency in Python & SQL Outcome focused more »

teams as we look to streamline our development processes. Fielding, triaging, and addressing day to day issues from the program teams as they arise. Experience needed: Experienced in managing a SW Development team. Experienced in coordinating resources from a variety of global locations. Experienced in chairing technical meetings with … a variety of stakeholders including the customer. Experience of gathering and reporting metrics and presenting them at monthly program reviews. Knowledge of Agile development processes or similar Knowledge of Azure DevOps or similar would be an advantage. Knowledge of a software development language C++, Java or Python Good degree … in a STEM subject with some experience of software development either as part of post graduate work or industrial experience.Experience in the following would be desirable: Experience in the Defence/Aerospace or safety regulated environment would be advantageous Experience in the Naval/Maritime domain would more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make … require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the more »

talented e-commerce professional. Job Description: The E-commerce Manager will be responsible for developing and implementing strategies to drive online sales, enhance the customer experience, and achieve business objectives on Amazon Marketplace. This role requires a candidate with extensive experience in managing and optimizing e-commerce … for improvement and help support clients and other marketplaces. Stay up-to-date with the latest e-commerce trends, technologies, and best practices. Requirements: Experience managing e-commerce platforms, with a strong focus on Amazon Marketplace. Proven ability to develop and execute successful e-commerce strategies. Strong analytical skills … and the ability to interpret data to drive decision-making. Excellent understanding of Amazon Seller Central, including FBA, PPC, and SEO. Experience with inventory management and fulfillment processes. Strong project management skills and attention to detail. Ability to work collaboratively in a fast-paced, team-oriented environment. Excellent communication more »

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as … we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. This … role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience, increased customer lifetime value and maximises upsell and cross more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

is qualified and meets pre-defined criteria. Working towards KPI’s and targets based on call volume, appointment quantity and quality. Actively record all customer information and activity on the CRM system (Salesforce) Building rapport with customers through friendly and engaging communication. SKILLS & EXPERIENCE Experience in a … sales or outbound calling position . Experience using Microsoft Outlook, Salesforce and CRM systems. A forward-thinking and proactive attitude with a drive to succeed. An enthusiastic and self-motivated mindset. Organised with strong attention to detail and an ability to follow process. The ability to take ownership and … base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with more »

for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning. We're transforming our future by using the latest technology and building a … team of IT experts who can help fast forward our mission to create the best omnichannel customer experience. With access to all the latest product releases and innovations, Carpetright is the place for you to develop and accelerate your career. The opportunity: Power BI Developer based in Purfleet, Essex … and analysis, ensuring that all development is in line with wider strategic objectives. Assign and manage report access and permissions. About You and Your Experience: Proficient in Power BI Development, including the development of Reports, Dashboards and Apps. Ability to develop complex measures in DAX. Proficient in O365 suite more »

of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. The Role … Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement Obtain Go/No Go approval from the customer and Bell practices Continuous Service Improvement: Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the … relevant internal teams for resolution and are recorded in the ITSM tools Support the continuous improvement of Bell’s internal processes and service delivery Experience, Skills & Qualifications Minimum of 5 years’ service transition experience, managing service transitions, plans, and multiple onboarding technical teams Experience within a service more »

for the following: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a vast range of projects, including website design and content, the App, social … and any other areas that need to have the stamp that you’ll help to develop. The Senior Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, high-fidelity mock-ups, all through to development, QA, and sign-off. Able to liaise and develop relationships with internal more »

Shopify and other marketplaces to maximize key performance indicators (KPIs) such as revenue-per-session, conversion rate (CVR), average order value (AOV), and more. Customer Journey Enhancement: Collaborate with internal and external resources to optimize existing customer journeys, identify new acquisition funnels, and enhance customer experiences. Innovative … Marketing: Create data-driven customer acquisition funnels to improve acquisition efficiency, AOV, and customer lifetime value (LTV). Website Enhancements: Support commercial objectives through website optimizations, including increasing items per order, AOV, and expanding new categories. Analytical Insights: Utilize cutting-edge analytical tools to monitor site performance, analyze … customer behavior, and identify opportunities for improvement against targets. Product Launches and Campaign Management: Lead end-to-end processes for new product launches, marketing activations, and promotional campaigns to achieve sales targets. Collaborative Approach: Work closely with cross-functional teams to drive new marketing initiatives and channel activations for more »

Desk Support Analyst. As a Service Desk Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service … the service desk as directed by the Service Delivery Manager. What are we looking for? Must have excellent verbal and written communication skills. Competent experience in using MS Outlook, Word, Excel, Power Point, and other tools. Ability to prioritise user requests effectively and manage user expectations within a fast … paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. You will need to cover 7am-7pm, working a shift pattern (7am-3pm more »

CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd …/product requirements for feature developments Basic Qualifications: Bachelor’s degree in Business, Marketing, Engineering or a related field of study 5+ years of experience in media, advertising, or marketing (within the mobile space is bonus) Experience implementing brand positioning into marcomm and the customer experience Experience managing a large budget and forecasting Experience in working with external creative agencies and internal design teams Strong analytical skills (spreadsheet mastery a must, database experience is a bonus) Strong oral and written communication skills If you are interested please apply or send your CV more »

processes to strengthen efficiencies • Embrace a continuous improvement and consultative approach to continually add value to our community of hiring managers for an optimal customer experience • Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently For Staffing requirements: • Facilitate the … position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources. What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, MSP or an internal HR/recruiting position • A customer-oriented, self-motivated more »

This role requires candidates to be on site 3 days a week, in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as … an escalation point to ensure customer issues are handled professionally, efficiently and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the … SDLC, cloud platforms and/or been involved with the development of hardware & software. Excellent customer service and communication skills. Bachelors degree Please apply if you would like to hear more about this role! Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment more »