actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
Fluent in English in speech and writing High customer and solution orientation Minimum 10 years’ experience at service delivery management position Advanced knowledge of ITIL and Service management – preferably with corresponding certification(s). A structured and independent way of working, being independent and resilient. Willingness to learn and to more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
this role you'll need: To be educated to degree standard or able to demonstrate appropriate significant and relevant experience in a similar role ITIL certified/trained To be accredited by relevant software/hardware vendors (where available) To be an effective communicatorto both technical and non-technical audiences more »
Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Administrating the Audio/Video & Video Conferencing systems. Provide ad-hoc support for key business users. Complete all activities in line with best practice ITIL standards. Requirements: Experience of working on an IT Service Desk. Experience of providing 2nd Line support in a Windows 10/o365 environment. An enthusiasm … Network terminology and function, Laptop/Desktop/Printer hardware. Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days more »
Greater London, England, United Kingdom Hybrid / WFH Options
itemit
or a similar role. Strong knowledge of IT infrastructure, systems, and applications. Experience with network administration and IT security. Proficiency in project management and ITIL processes. Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Good communication and interpersonal skills. An interest and proficiency in the more »
ability and problem-solving skills for complex technical issues in an multi-user environment. (We live and breathe it) Experience of working in an ITIL-based support environment to deliver a high quality, high availability service for all the system users How to apply If you share our values, we more »
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Hireful
/Cyber security skills would be great, but are not essential. Any experience working in the legal sector would be advantageous. Certifications such as ITIL If you like what you see and are keen to apply, please do so via the advert and send through your CV. more »
Shefford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Central Bedfordshire Council
devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Adria Solutions
Recovery and Business Continuity processes and procedures The Data Platform Engineer (Azure) will have the following: Understanding and detailed knowledge of Microsoft Azure DevOps, ITIL, Azure Synapse, Databricks, PowerBI, Data Factory, HD Insights, Python Sparks, and have a strong IT service background. Strong administration of Windows Domains and Windows Server more »
deliver solutions across all areas and versions of the MEDITECH solution. in ServiceNow Partner and Service Provider Partner Programs of professional technology certifications including ITIL, Six Sigma, PMI, CHCIO, Epic, and more. of professional clinical certifications including nursing, health informatics, pharmacy, radiology and doctorates CereCore is committed to sustaining a more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in a highly dynamic and complex environment Strong command of the English language, verbal and written. more »
Reading, England, United Kingdom Hybrid / WFH Options
Henderson Scott
follow established processes and enhance them as needed. Industry-recognized accreditation or higher education qualification, such as a Cyber Security-related degree, Network+ Sec+, ITIL, or equivalent demonstrable experience. Experience working in compliance-driven environments, such as PCI DSS, FSA (UK), and ISO. Applicants must be UK-based and able more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
is required Experience of being providing client support (either internal or external) Experience with Nutanix is preferable Experience with hardware installation, racking and stacking. ITIL Training & Certification would be preferable Experience in using Service Management ticketing systems. Good analysis, troubleshooting and fault-finding skills. Good technical aptitude to understand, use more »
Manchester Area, United Kingdom Hybrid / WFH Options
TAG
Management, Mobile Itinerary applications and Analytic platforms Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms ITIL/Service based and Project Management qualifications or experience Proficient in the use of MS Office suite Proven record of working in a fast-paced more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
keen to discover if you have: Ability to coach and mentor junior colleagues, to facilitate knowledge sharing and improve wider team capability. Awareness of ITIL best practice and use of IT service Management tools such as JIRA/ServiceNow to help manage the team's workload. Experience of development and more »
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Penguin Recruitment
issues to non-technical staff. Strong desktop support skills with an eye for detail and excellence. A strong understanding of the Service Management Environment (ITIL). Driving license Being a premier Microsoft partner, candidates who can demonstrate a strong understanding of Windows 11 & 12, M365 and back up technology would more »
and relevant stakeholders. • Strong stakeholder management and leadership skills • General management skills with HR processes and solutions as well as IT processes according to ITIL, including project management. If you are familiar with the challenges, please reach out to me ASAP as my client is scheduling interviews immediately. Location - Remote more »
at all levels. Strong problem-solving skills and the ability to work under pressure. PMP, PRINCE2, or similar project management certification is a plus. ITIL certification is desirable. This is an outstanding opportunity to join a consultancy that are making waves in their industry. They also offer other ITSM solutions more »
Derby, England, United Kingdom Hybrid / WFH Options
Express Recruitment
SQL server/clustering experience PowerShell scripting experience Confident user of Linux and Windows based servers/operating systems Confident in performing RMAN backups ITIL Foundation Trained desirable Incident management experience Excellent communication skills on all senior levels Flexible with out of hours working when required Due to the high more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Harvey Nash
coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong understanding of ITIL processes such as Service Operations and Service Transition Strong interpersonal skills, understanding how other business areas function and promoting new ways of working to foster more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
would have undertaken formal technical training and study, with Certificates to support training and/or qualifications. • Exceptional Customer Service Skills. • Experience in an ITIL Service Desk. • Strong understanding of core systems including O365, Azure, Domain administration, • Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Active directory, user management and permissions Good Working knowledge of computer hardware and associated operating systems Full Driving License (Essential) Nice To Haves: ITIL v4 Foundation, Microsoft Certifications This great role comes with a good basic salary and is accompanied with a benefits package which includes a pension scheme more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
and possess a driving license (licence and vehicle access preferred but not mandatory). Ideal but Not Required: Experience with server and networking hardware, ITIL methodologies, and dynamic routing protocols. Certifications like LAIT/CCNA/CCNP or experience with Linux/Windows administration are a bonus. Join Us: We more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Public Sector Resourcing
software licensing and deployment model. Proven experience managing software procurement. Proven experience implementing and maintaining SAM policies and procedures. Desirable: Experience or certification in ITIL (v4), specifically regarding the use of a CMDB. Experience with budgets and financial reporting Experience with Atlassian, Insight/Assets, ServiceNow, etc. If this role more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
yolk recruitment
supporting Microsoft Azure Networking solutions Experience of working in a 3rd level support environment (at least 2 years' experience) Good knowledge and understanding of ITIL management protocols and procedures Technical Background Cisco switching and routing. MPLS, SD-WAN, fibre-based Ethernet, ADSL, 4G, and satellite Cisco Security Appliances (ASAs) Palo more »