101 to 125 of 134 SLA Jobs with Hybrid or WFH Options

inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »

benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA's and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »

benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA’s and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »

multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Service more »

support of a large and varied user base in IT systems - Experience of an ITIL service environment - Experience of working to Service Level Agreement (SLA) targets and co-ordinating workload to meet them - Understanding and experience of providing an effective customer service Desirable Skills: - Knowledge of ITIL strategy - Knowledge of more »

across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »

customer liaison and provide an effective and efficient interface between ITS and its customers. Perform reporting and analysis of incident trends, problem management and SLA/KPI performance related to customer support. Work with IT and Security teams across the Bank to ensure effective incident, request, SLA and problem management more »

1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

Injury Costs Recovery (ICR) Scheme. To be responsible for the development and training of the Assistant Income Accountant. To work with the Income and SLA analyst in the maintenance and development of the CIVICA SLAM system to ensure accurate and timely reporting of our income and activity performance to the … Level CCAB qualification, Degree in relevant discipline or equivalent Desirable Committed to achieving CCAB qualification Knowledge and Experience Desirable Experienced in routinely contract monitoring, SLA monitoring systems and SQL server software and/or statistical packages. Experience of interpreting and working with specialist financial guidance. Specialist experience routinely working with more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

JOB TITLE: 2nd Line Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking more »

Senior IT Support Analyst - 6 month FTC Job purpose: We're seeking an Senior IT Support Analyst to join our internal IT team for a 6 month FTC. The role involves assisting staff at our London and Nottingham offices, as more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands more »

Senior Application Support Specialist Location: Redditch Salary: up to £45,000 My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual more »

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to more »

Guiding new client onboarding, actively contributing to achieving project milestones during service transition phases. Ensure proactive handling of any incidents/issues, ensuring that SLA’s are met. Reporting and escalating to the Head of Customer Success. Manage and lead a team of customer success advisors and specialists, providing guidance … level of resilience and strong written and verbal communication and emotional intelligence. Proficiency in Microsoft office is required. Proven ability to meet and surpass SLA & KPI benchmarks. An understanding of customer service specifically in problem solving and external communication Understanding and awareness of the importance of data protection/GDPR more »