1 to 25 of 202 Service Management Jobs with Hybrid or WFH Options

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 30-May-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.Join us at Wells Fargo, where you'll be part of a … understanding of technical process controls or standardsAct independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooksLiaise with functional or operational managers to understand their current and future information needs and develop plans … availability by automating platform activities to lower human intervention time on related tasksReview and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityFacilitate discussions on preventative action, root cause analysis and resolutions with service managementCollaborate more »

Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, Teesside Service line Enabling Functions Date published 30-May-2024 Req # 15326 Job description Connect to your IndustryDo you thrive on developing creative and innovative … decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs:Performing Control assessments complete the remote/virtual onsite assessments with …/or Compliance certification or ServiceNow System Certified System Administrator (or equivalent)Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controlsExperience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL more »

forums. Key responsibilities include: with Architecture: Work with the architecture team to understand the current setup and problems experienced. Advise on improvements to enhance service delivery and resolve repeat incidents. with Technology Portfolios: Ensure that new services are developed and launched with solid infrastructure standards, providing a strong foundation … investment. Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service more »

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies more »

National Security, Counter Terrorism or Public Sector project experience. Prior consulting background Technology Operating Model design Process re-design, optimisation and lean practices Delivery Management and Business Analysis IT Operations Requirement’s elicitation Value stream mapping IT Service Management and ITIL Product Ownership and Management Product more »

essential and of a high priority in this position. Working directly with the Head of Architecture and Design, this will be a key senior management position within IT Services, taking a leading part in the selection and delivery of digital environments. Key Responsibilities Responsible for Technical Leadership and influencing … member of the architecture team reporting to the Head of Architecture and Design. Required Knowledge, Skills, Qualifications, Experience Technical/scientific and/or management/supervisory role in a specialist area. A higher degree may also be held. Where no equivalent qualification is held a proven track record … architecture and using APIs. A broad technical background in IT, covering operating systems, databases, integrations, cloud-based Software/Platform/Infrastructure-as-a-Service, business continuity and information security. ITIL Service Management Processes and understanding of the full SDLC more »

all security alerts generated from their information systems. The successful candidate will work closely with internal teams as well as with our clients managed service partners to ensure all events and alarms are investigated to completion in line with our clients Cyber Security policies and standards. Key Responsibilities: Service Management of security partners ensuring high levels of performance are delivered across detection, response, and recovery. Developing cyber incident response plans, playbooks, and processes that allow security operations team to respond to incidents rapidly and effectively. Building effective security operations capabilities and using purple team engagements to tune … CK framework. Tuning and configuring cyber security tools, for example SIEM and EDR tooling. How enterprise IT networks, Active Directory and Azure AD operate. Service Management of key partners This role comes with excellent benefits such as discretionary bonus and private healthcare and can be worked on a more »

journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform. Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small … writing, reviewing, and updating knowledge base articles. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live … overall support delivered to clients. Provides support and guidance to Support Analysts to ensure efficient resolution of cases. Skills Experience of the following: Learning management systems School management systems Intermediate to Advanced SQL knowledge Experience of working in a B2B SaaS support environment A strongly customer-service more »

engineering team, support, operations, HR, finance teams, and operations teams to ensure a strong product vision *Manage relations with the Supplier and oversee license management *Develop and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience *Manage everything … You’ve spent time (~5+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up *Domain: Experience in Service Management solutions strongly favored *Strategy: Experience defining and executing a product engagement strategy *Influence: Experience in large/complex multinational organizations with a more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of more »

services, and engaging with stakeholders. Your responsibilities will encompass both technical areas (design, delivery, assurance etc.) and non-technical (eg stakeholder and client expectation management, line management, innovation etc). From the technical perspective, you will be responsible for the architecture across many domains and engineering outcomes across … the full service and project lifecycle from design/inception through to BAU and Service Management across a portfolio of work. This is expected to make up 80% of your time; and the remainder includes growing and improving our architecture and engineering capability (supporting recruitment, assurance and … general management), participating in our communities of practice (thought leadership and mentoring), and contributing to pre-sales (solution approach/estimates for bids, and presentation support). Requirements You will define, lead and assure the delivery of architectural artefacts on client projects, including technology roadmaps, vision statements, applying policies more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

teams from 1st line to 3rd line, the Head of Networks oversees problem triage through to resolution. Their expertise ensures seamless operations and efficient service delivery. Quality Assurance: They are responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to … agreed metrics and service level agreements. Budget Authority: Own and manage the budget for Network Operations. Manage headcount and P&L for Network Managed Services. Customer Advocacy: As the Network Managed Services advocate, they collaborate with the service management team to represent customer interests both internally and … What we are looking for: Education & Qualifications: As this is leading a network orientated technology team CCNP or equivalent Leadership qualifications such as BTEC. Service Management such as ITIL Experience: Minimum 10 Years in management role of frontline technical teams Technical background in Network managed services Technical more »

Lead Service Transition Manager (Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid – Croydon We are looking for candidates with a background in IT Service Management, and experience of successful Service Design and Transition. You will be joining a number of other … Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function. SDTMs in SADI will design and transition IT services that: • Support business needs. • Reuse existing service components. • Are proportionate and affordable. • Effectively span multiple suppliers, platforms, and support arrangements. As a … Lead Service Transition Manager your main responsibilities will be to: Design and document new services. Ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place. Produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities more »

office (London or Midlands based). An exciting opportunity to act as a technical authority for my clients cloud services, both those managed by Service and those delivered internally, through Build, Change and Operational Delivery in Private and Hosted Cloud and Supporting Services. In Addition to being a key … Product stakeholder in the Growing Digital Data Delivery and Management across Cloud Services, the role will also drive the technical maturity and support roadmaps for future Cloud delivery. Aligning to industry best practice, adopting and driving improvements in governance and ensuring the business information security strategy aligns to internal … Skills/Experience: - Strong background in implementing and supporting cloud solutions in Microsoft Azure (preferably in a mixed hosted and/or vendor managed service). - Experience in IaaS, PaaS, web services, Firewalls, Microsoft Office 365, Azure AD - Experience of Cloud Native Delivery - Broad technology base skills including involvement more »

Would you like to join a rapidly growing multifaceted Software Integration Consultancy? This high growth business is developing cost effective and expert level IT Service and Enterprise Service Management solutions across multiple businesses across the UK and mainland Europe. For our client to support their expanding client … this role. Responsibilities: The role will report to the Client Services Director who is a qualified Business Analyst with a special interest in continuous service improvement and the use of technology to support and enhance business processes . As a QA Tester/Technical Author your main duties will … in an IT environment Experience using manual and automated testing tools Excellent interpersonal and communication skills High attention to detail and accuracy Excellent time management, multi-tasking, and organisational skills Self-motivated with a commitment to professional development Able to work under pressure and adapt quickly to change A more »

Head of IT Service Delivery – Law Firm – London £110-120k per annum For this role candidates MUST have previously worked at a Law firm, remote working, 2 days per week in the office. This role leads the IT service delivery capability across all of the global offices … with direct accountability for: excellent support to partners and staff in accordance with IT service management procedures, and delivering the firm's IT training strategy, and the strategic roadmap for the delivery of all products and services within their purview. The role leads and mentors the regional Service … a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service Desk support and Training are delivered to the highest more »

assistance to the customer in the operation,maintenance, repair, logistic support, and installation of Products. Provide Support/Installation when required. Document product and service non-conformances in the field via the Quest & Intouch reporting systems within prescribed timelines. Decommission and/or rig down and organise shipping of … test equipment, spares, or any excess equipment back to the facility. Provide Field Service management with updates regarding the status of programs, customer problems, failures, trends, and climate. Requirements Qualification in engineering or related fields to SVQ level 4. Eng, HNC, HND, or Technical bachelor/Ordinary Degree more »

both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated … application solutions. Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. more »

gas providers globally? Do you have a strong network of candidates in your dedicated space and a proven track record of delivering high-quality service to clients? If so, we have an exciting opportunity for you to join our direct sourcing team as a Talent Delivery Partner. As a … supplied by our client. You will work collaboratively with various colleagues to develop and deliver effective recruitment services and will ensure all support and service management processes required to deliver a successful service. You will also have the opportunity to build your own relationships with existing clients and … pathways, dedicated learning programmes such as our Power Hours, Global Mentoring Programme and more throughout your career Transparent and open communication across levels of management The opportunity to make a difference in joining one of our ERG's such as NASHPride, Wo+men@NASH, EthNASHity and NASHability Summer/Winter more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining at an … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and monitor more »

technology function. You will be responsible for keeping their new technology platforms available 24/7/365 by monitoring the Performance, Reliability, Change Management, Incident Response, and Capacity Planning for a number of their core services. Some of their key technologies are: AWS Cloud, Dynatrace, Terraform, Biztalk, Kafka … teams to ensure that for key services uptime, latency, response time, and availability targets are met. Work with the Architecture & Engineering, Product, Application Support, Service Management, Testing, and Security teams to uphold good operational practices. Take ownership of complex Problem Records related to performance, reliability, and scalability and more »

health and well-being. As a global leader we’re looking for a Senior Support Services Owner to drive success as part of our Service Management team. Join us and create the future. Thrive in this crucial role! What you will do You will develop and manage the … Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams. Responsible for ensuring client satisfaction and achieving service level targets. Manage client service request escalations and advance them as appropriate. Obtain approvals for change requests, prepare documentation, lead weekly client change … arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Required Experience Bachelor’s degree in business management or related field, or equivalent relevant experience 2-5 years of experience in Customer/Account management Knowledge of ITIL Functions specific to more »

and beyond. Make this role your own, contribute new ideas + methodologies, and bring your expertise to the table. Working alongside Technical and Service Management leads, you’ll be responsible for delivering projects across Microsoft 365 and Azure whilst assisting the Service Desk in support escalations for … for support issues across a broad range of technologies Work alongside Cloud Ops and Cloud Services leads to identify and improve new/existing service offerings Keep up to date with Microsoft offerings, products and certifications Technical Experience Required Microsoft 365 Administration Server builds and on premises administration; AD … Basic Networking Skills (Meraki and Ubiquiti) Intune Deployments Microsoft Defender Deployments Exchange Migrations SharePoint Migrations Desirable additional experience Experience of working for a Managed Service Provider Microsoft Certified Associate (AZ-104, AZ-305, MS-101, SC-200) Microsoft Sentinel · Backup Technologies (Acronis) Installation of Firewalls; Meraki, Ubiquiti, Cisc more »