2 Apprenticeship Change Management Jobs in the South West

service desk SLAs. · Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination. · Creation, management, and development of monthly client reports. · Identification of trends and reporting any problems to management. · Ensure you and the team follow incident management, problem management and change management processes. · Responsible for software & hardware asset management. · Dealing with customer feedback, tracking responses. · Ability to build key relationships internal and external customer. · From time to time you may be required to support the sales team in meetings, or by providing documents … focus is the provision of IT services, delivered through many of the leading Systems and Network Integrators across Europe. NodeOne is led by a management team with proven track records in the IT service arena and has experience of building services fit for today and tomorrow. At NodeOne we more »

solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime Adhere to both the WS and the customer change management processes Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems … role Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols Get immersed in technical content designed around real skills, aligning to and more »