1 to 25 of 145 Service Analyst Jobs in the UK

Global recycling/manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within more »

Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team . This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Key Responsibilities - Serve as the … email, or remote assistance tools. - Escalate complex issues to second line support or other technical teams when necessary. - Maintain a high level of customer service, adhering to the White Glove Service standards. - Collaborate with team members to share knowledge and improve overall service delivery. - Support the setup … A major plus if candidate can speak German - Ability to work independently and as part of a team, with a strong commitment to customer service excellence. - Familiarity with IT service management tools and processes, including ticketing systems and remote support software. - Willingness to work standard business hours with more »

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication … skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident or request … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update more »

project/programme, timelines, deliverables and keeping the stakeholder group informed of the progress and risks associated with delivery • Strong Experience in a Business Analyst role with strong evidence of both business and technology change delivery • Strong financial services industry experience including a strong understanding of Credit products • A more »

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis As a Service Desk Analyst/1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/… 1st Line Support Analyst more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to more »

1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits … First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all more »

is working with one of the world’s biggest computer software companies, who are seeking a German and English speaking Freelance Professional Services – Technical Analyst to work with global customers within the digital media consulting team for the EMEA region. The team are responsible for implementing API’s to more »

Service Desk Support Analyst Location: Milton Keynes, UK with option of working from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are the resourcing … partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a Service Desk Support Analyst. As a Service Desk Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly … customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to more »

Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support more »

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

Job title: Information & Cyber Security Analyst Client: Financial Services Salary: £50,000-£70,000 + Bonus Location: London/Hybrid Skills: Information Security, Monitoring, Compliance, Best Practices The role: My client are seeking a knowledgeable Information & Cyber Security Analyst to join their team. This role is focused on more »

Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives more »

Service Desk Analyst Are you looking for a role with flexible hours? Are you looking for a role that can work around your lifestyle? If so We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time … have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and … implemented. Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests. Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making more »

Would you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a Service Desk Analyst to support their existing team in Havant (fully onsite) on an initial 6 month contract . Please note that this role will involve … hour shifts including nights and weekends, every day of the week 365 days per year. The Role As a Service Desk Analyst , your duties will include but not limited to: Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that … calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

Service Desk Analyst TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent basis in … Doncaster . As a Service Desk Analyst you will be responsible for providing technical support to our clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction. Please note; although we offer hybrid/flexible working - you will be required to come to the office … an extended day; the working hours will be 05:30 14:00 and 08:30 17:00 in weekly rotation. Key Responsibilities of a Service Desk Analyst; Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Triage, diagnose and more »

Group Service and Technical Reporting Analyst Location : Volkswagen Group's National Learning Centre, Wymbush Salary : Competitive, DOE + Benefits! Contract : Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric … vehicle salary sacrifice scheme, Employee assistant programme We are DEKRA Automotive, we have a unique and challenging opportunity for a Group Service and Technical Reporting Analyst to join our global business employing over 44,000 employees in more than 50 countries on all five continents! In the UK … we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Group Service and Technical Reporting Analyst to design, develop and manage high quality reports and visualisations e.g. Power BI. You will work with stakeholders across Group more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »

IT Service Desk Analyst £28,606 - £32,606 per annum (depending on experience) Hours: Full-time Location: Blended - Edinburgh Closing Date: 31 May 2024 Ref: GM 1226 This IT Service Desk Analyst role is for anyone with a passion for IT, a desire to learn, and … of up to 9%, 11% or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month/£300 per … list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four service desk analysts sits within the IT team and supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our London more »

Service Desk Analyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a Service Desk Analyst (Customer Service Desk … Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of our support services. … This is a shift-based role, where the Service Desk Analyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours, uncapped overtime options more »

IT Service Desk Analyst Location: Bootle, Liverpool office based Job type: Full time, permanent Shift/hours: 37.5 hours per week, Monday-Friday Ref: (00)547 Telent are looking for an IT Service Desk Analyst to join the busy Network Services team at our Bootle, Liverpool … office, due to support new work as part of our Managed Service offering. This is an office-based role, and will see you work Monday-Friday between the hours of 08:00am-5:00pm. We are looking for someone that has a passion for IT, an intrigue of installing … performing team that are dedicated to complex and critical tasks. Help us build and keep the nation's critical infrastructure connected and protected. IT Service Desk Analyst - What you'll do: You will be responsible for full end to end incident management of incoming IT related issues, providing more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front … of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties … for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free more »

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE … commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents … are recorded on the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which can't be resolved more »