2 Contract Support Engineer Jobs in the North West

Our client, a leading company in the Submarine Division, is currently seeking a Principal Engineer - (Maint Design - Software Analysis/Systems Support). This is a contract-based position with our client, BAE - Submarine Solutions (SS). Key Responsibilities Using BAES processes, analyse software products (COTS, Bespoke, Modified … COTS) and derive software support strategies Review software source documentation, interpret technical information, and derive written recommendations on how best to support the software product through life via the production of system level software support case reports Support stakeholder engagement and attend collaboration working groups in … support of BAES scope of work for maintenance design (software) Provide software advice to the wider ILS community and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs The role holder is accountable for the following key deliverables more »

IR35 Urgency: Immediate start, enhanced DBS required or must be willing to obtain one. Summary: The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels. Systems & Facilities: Mixed Microsoft … Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless catering Key Responsibilities: Provide first and second-line technical support in a Service Desk environment Manage incidents assigned to second-line support within agreed SLA Escalate unresolved incidents and report third-party service … requirements Record and update problems in the Service Management Systems (SMS) Support Service Manager with status updates and additional duties as required Ensure compliance with security requirements and Change Control Procedure Monitor call queues and ensure SLA compliance Make recommendations for service and performance improvements Key Requirements: Proficiency in more »