Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £213 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 110 115 152
Rank change year-on-year +5 +37 +88
Contract jobs requiring a Support Engineer 864 1,244 1,609
As % of all contract jobs advertised in the UK 2.01% 2.21% 1.83%
As % of the Job Titles category 2.16% 2.33% 1.92%
Number of daily rates quoted 594 893 1,058
10th Percentile £138 £150 £135
25th Percentile £163 £185 £163
Median daily rate (50th Percentile) £213 £250 £213
Median % change year-on-year -15.00% +17.65% -1.16%
75th Percentile £338 £420 £313
90th Percentile £450 £673 £438
UK excluding London median daily rate £200 £211 £195
% change year-on-year -5.33% +8.33% -2.26%
Number of hourly rates quoted 52 56 118
10th Percentile £16.25 £13.45 £13.00
25th Percentile £18.00 £16.53 £15.62
Median hourly rate £22.23 £21.14 £17.50
Median % change year-on-year +5.16% +20.77% +11.04%
75th Percentile £43.75 £26.88 £22.88
90th Percentile £56.75 £37.63 £35.00
UK excluding London median hourly rate £23.34 £20.00 £17.50
% change year-on-year +16.70% +14.29% +11.04%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,001 53,325 83,708
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,880 37,256 59,003
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +9.45%
Number of hourly rates quoted 2,851 1,473 1,957
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +14.34%
75th Percentile £61.60 £65.75 £49.41
90th Percentile £73.75 £76.45 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 2 June 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 2 June 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 736 £215 -14.00% 574
UK excluding London -1 505 £200 -5.33% 512
London +2 309 £250 -31.03% 99
Work from Home -34 152 £300 -20.00% 146
South East -14 124 £215 -4.44% 167
Midlands +2 93 £200 -23.08% 64
North of England -24 84 £190 -11.63% 103
South West -11 65 £178 -11.00% 70
Scotland +51 61 £325 +85.71% 49
West Midlands -19 49 £225 -13.46% 29
East of England -6 48 £225 +18.42% 61
East Midlands +14 44 £200 -33.11% 35
North West -23 44 £160 -33.33% 54
Yorkshire 0 32 £200 -3.61% 36
Wales +22 23 £145 -10.77% 5
Northern Ireland -5 9 £140 -37.78% 9
North East +6 8 £175 -12.50% 15

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 469 (54.28%) Windows
2 276 (31.94%) Active Directory
3 274 (31.71%) Social Skills
4 264 (30.56%) Microsoft
5 249 (28.82%) Microsoft 365
6 201 (23.26%) Security Cleared
7 172 (19.91%) Windows 10
8 163 (18.87%) Customer Service
9 148 (17.13%) Problem-Solving
10 142 (16.44%) Azure
10 142 (16.44%) SCCM
11 137 (15.86%) SC Cleared
12 114 (13.19%) Finance
13 112 (12.96%) ITIL
14 102 (11.81%) Windows Server
15 97 (11.23%) Microsoft Office
16 89 (10.30%) Linux
17 83 (9.61%) Microsoft Exchange
18 82 (9.49%) Firewall
19 79 (9.14%) Cisco
19 79 (9.14%) Degree
20 76 (8.80%) PowerShell
21 71 (8.22%) Microsoft Intune
22 70 (8.10%) VPN
23 68 (7.87%) Public Sector
24 67 (7.75%) SLA
25 64 (7.41%) SQL
26 62 (7.18%) DNS
27 59 (6.83%) Migration
27 59 (6.83%) VMware

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (9.61%) Microsoft Exchange
2 37 (4.28%) SharePoint
3 21 (2.43%) Confluence
4 10 (1.16%) IIS
4 10 (1.16%) Skype for Business
5 8 (0.93%) Blackberry Enterprise Server
6 6 (0.69%) JBoss
7 5 (0.58%) Tomcat
8 4 (0.46%) CMS
9 2 (0.23%) nginx
9 2 (0.23%) Oracle SOA Suite
10 1 (0.12%) Apache
10 1 (0.12%) Exchange Server 2013
10 1 (0.12%) Red Hat Fuse
10 1 (0.12%) SharePoint Server
10 1 (0.12%) Site Server
Applications
1 97 (11.23%) Microsoft Office
2 21 (2.43%) Microsoft Excel
3 10 (1.16%) Microsoft PowerPoint
4 8 (0.93%) MS Visio
5 6 (0.69%) Microsoft Project
6 1 (0.12%) Acrobat
6 1 (0.12%) AutoCAD
6 1 (0.12%) DaVinci Resolve
6 1 (0.12%) PTC Creo
6 1 (0.12%) Spreadsheet
6 1 (0.12%) Windchill
Business Applications
1 13 (1.50%) Elite 3E
2 6 (0.69%) Actimize
3 5 (0.58%) Dynamics CRM
4 3 (0.35%) Endur
5 2 (0.23%) BusinessWorks
5 2 (0.23%) Global One
5 2 (0.23%) Oracle EBS
5 2 (0.23%) Shopify
5 2 (0.23%) SystmOne
6 1 (0.12%) Eikon
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle 11i
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Assets
6 1 (0.12%) Oracle E-Business Tax
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Oracle Receivables
6 1 (0.12%) thinkFolio
6 1 (0.12%) Unit4 Business World
Cloud Services
1 249 (28.82%) Microsoft 365
2 142 (16.44%) Azure
3 33 (3.82%) AWS
4 32 (3.70%) Entra ID
5 23 (2.66%) WhatsApp
6 13 (1.50%) Cloud Computing
7 12 (1.39%) Azure DevOps
8 10 (1.16%) Power Platform
9 8 (0.93%) Azure Monitor
9 8 (0.93%) OneDrive
10 7 (0.81%) Azure Storage
11 6 (0.69%) Dynamics 365
12 5 (0.58%) OpenShift
13 4 (0.46%) Amazon EC2
13 4 (0.46%) Azure Cognitive Services
13 4 (0.46%) ChatGPT
13 4 (0.46%) Slack
14 3 (0.35%) Asana
14 3 (0.35%) GitHub
14 3 (0.35%) IaaS
Communications & Networking
1 82 (9.49%) Firewall
2 70 (8.10%) VPN
3 62 (7.18%) DNS
4 46 (5.32%) WAN
5 41 (4.75%) LAN
6 36 (4.17%) TCP/IP
7 35 (4.05%) DHCP
8 29 (3.36%) Wi-Fi
9 25 (2.89%) SAN
9 25 (2.89%) Wireless
10 21 (2.43%) Internet
10 21 (2.43%) VLAN
11 20 (2.31%) BGP
11 20 (2.31%) VoIP
12 18 (2.08%) IPsec
13 17 (1.97%) MPLS
14 13 (1.50%) Cisco Nexus
14 13 (1.50%) Junos
15 12 (1.39%) SD-WAN
15 12 (1.39%) Skype
Database & Business Intelligence
1 28 (3.24%) SQL Server
2 19 (2.20%) MySQL
3 12 (1.39%) Relational Database
4 10 (1.16%) PostgreSQL
5 8 (0.93%) Data Warehouse
5 8 (0.93%) Elasticsearch
5 8 (0.93%) Power BI
5 8 (0.93%) RDBMS
6 6 (0.69%) MongoDB
7 4 (0.46%) Azure SQL Database
8 3 (0.35%) NoSQL
8 3 (0.35%) Oracle Database
9 2 (0.23%) DB2
9 2 (0.23%) MariaDB
9 2 (0.23%) Sybase ASE
10 1 (0.12%) IDOL
10 1 (0.12%) SQL Server Integration Services
Development Applications
1 46 (5.32%) JIRA
2 11 (1.27%) Git
3 7 (0.81%) Jenkins
4 5 (0.58%) Bitbucket Server
4 5 (0.58%) CA Release Automation
4 5 (0.58%) SonarQube
4 5 (0.58%) Sonatype Nexus
4 5 (0.58%) TeamCity
5 4 (0.46%) Hudson
6 1 (0.12%) GitLab
6 1 (0.12%) Selenium
6 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 274 (31.71%) Social Skills
2 114 (13.19%) Finance
3 68 (7.87%) Public Sector
4 55 (6.37%) Telecoms
5 54 (6.25%) Analytical Skills
6 45 (5.21%) Manufacturing
7 36 (4.17%) Organisational Skills
8 34 (3.94%) Marketing
9 30 (3.47%) Banking
10 27 (3.13%) Presentation Skills
11 26 (3.01%) Electronics
12 21 (2.43%) Legal
13 13 (1.50%) Financial Institution
14 11 (1.27%) Documentation Skills
15 10 (1.16%) Law
16 9 (1.04%) Retail
17 6 (0.69%) French Language
17 6 (0.69%) Japanese Language
17 6 (0.69%) Military
17 6 (0.69%) Police
Libraries, Frameworks & Software Standards
1 16 (1.85%) Web Services
2 13 (1.50%) .NET
3 12 (1.39%) REST
4 10 (1.16%) CSS
5 7 (0.81%) Elastic Stack
5 7 (0.81%) Spring Boot
6 6 (0.69%) ARM Templates
6 6 (0.69%) FIX Protocol
7 5 (0.58%) HTML
7 5 (0.58%) HTML5
7 5 (0.58%) JSON
7 5 (0.58%) Middleware
7 5 (0.58%) RESTful
7 5 (0.58%) XML
8 4 (0.46%) Hugging Face
8 4 (0.46%) LangChain
8 4 (0.46%) PyTorch
9 3 (0.35%) Kafka
9 3 (0.35%) LDAP
9 3 (0.35%) XSLT
Miscellaneous
1 58 (6.71%) Data Centre
2 35 (4.05%) Driving Licence
2 35 (4.05%) Video Conferencing
3 25 (2.89%) PKI
4 24 (2.78%) Self-Motivation
5 23 (2.66%) iPhone
6 21 (2.43%) Clustering
6 21 (2.43%) Onboarding
7 20 (2.31%) Management Information System
8 19 (2.20%) NHS
9 17 (1.97%) Data Protection Act
9 17 (1.97%) iPad
10 16 (1.85%) Replication
11 14 (1.62%) Linux Command Line
12 10 (1.16%) Blackberry
13 9 (1.04%) CMDB
13 9 (1.04%) Smartphone
14 7 (0.81%) BYOD
14 7 (0.81%) Hedge funds
15 6 (0.69%) Virtual Team
Operating Systems
1 469 (54.28%) Windows
2 172 (19.91%) Windows 10
3 102 (11.81%) Windows Server
4 89 (10.30%) Linux
5 58 (6.71%) Windows 7
6 37 (4.28%) Windows Server 2016
7 35 (4.05%) Windows Server 2012
8 30 (3.47%) Mac OS
8 30 (3.47%) Windows Server 2019
9 28 (3.24%) Android
10 27 (3.13%) Red Hat Enterprise Linux
11 25 (2.89%) Apple iOS
12 13 (1.50%) Unix
13 9 (1.04%) Mac OS X
14 7 (0.81%) CentOS
14 7 (0.81%) Solaris
14 7 (0.81%) Windows 8
14 7 (0.81%) Windows Server 2008
15 6 (0.69%) Windows Vista
16 5 (0.58%) VMS
Processes & Methodologies
1 163 (18.87%) Customer Service
2 148 (17.13%) Problem-Solving
3 112 (12.96%) ITIL
4 59 (6.83%) Migration
5 46 (5.32%) Service Management
6 41 (4.75%) Infrastructure Engineering
7 39 (4.51%) Asset Management
7 39 (4.51%) Service Delivery
8 35 (4.05%) Business Intelligence
9 34 (3.94%) DevOps
9 34 (3.94%) Incident Management
10 30 (3.47%) Decision-Making
10 30 (3.47%) High Availability
10 30 (3.47%) Workflow
11 29 (3.36%) Disaster Recovery
11 29 (3.36%) Mobile Device Management
12 28 (3.24%) Analytics
13 27 (3.13%) Break/Fix
13 27 (3.13%) Customer Experience
14 26 (3.01%) Programme Management
Programming Languages
1 76 (8.80%) PowerShell
2 64 (7.41%) SQL
3 37 (4.28%) Python
4 18 (2.08%) C#
5 17 (1.97%) Java
6 13 (1.50%) Shell Script
7 9 (1.04%) Perl
7 9 (1.04%) VB
8 8 (0.93%) Bash
9 7 (0.81%) Kusto Query Language
10 6 (0.69%) Bicep
10 6 (0.69%) JavaScript
10 6 (0.69%) VBScript
11 5 (0.58%) PHP
11 5 (0.58%) T-SQL
12 3 (0.35%) F#
12 3 (0.35%) Korn
12 3 (0.35%) VBA
12 3 (0.35%) XPath
13 2 (0.23%) C++
Qualifications
1 201 (23.26%) Security Cleared
2 137 (15.86%) SC Cleared
3 79 (9.14%) Degree
4 50 (5.79%) DV Cleared
5 28 (3.24%) Cisco Certification
5 28 (3.24%) Microsoft Certification
6 23 (2.66%) CCNA
7 21 (2.43%) DBS Check
8 13 (1.50%) BPSS Clearance
9 11 (1.27%) CCNP
10 10 (1.16%) ITIL Certification
10 10 (1.16%) ITIL Foundation Certificate
10 10 (1.16%) MCSA
10 10 (1.16%) MCSE
11 7 (0.81%) A+ Certification
12 6 (0.69%) RHCE
13 5 (0.58%) Azure Certification
13 5 (0.58%) Computer Science Degree
13 5 (0.58%) MCP
14 2 (0.23%) Dell Certification
Quality Assurance & Compliance
1 67 (7.75%) SLA
2 6 (0.69%) ISO/IEC 27001
3 5 (0.58%) GAMP
3 5 (0.58%) GxP
3 5 (0.58%) ISO 9000
3 5 (0.58%) QA
4 3 (0.35%) Accessibility
5 2 (0.23%) Cyber Essentials
5 2 (0.23%) Data Quality
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GDPR
6 1 (0.12%) HIPAA
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
System Software
1 276 (31.94%) Active Directory
2 49 (5.67%) VMware Infrastructure
3 25 (2.89%) Hyper-V
4 12 (1.39%) Virtual Machines
5 9 (1.04%) vSphere
6 8 (0.93%) Docker
6 8 (0.93%) Firmware
6 8 (0.93%) KVM
6 8 (0.93%) Virtual Desktop
7 7 (0.81%) VMware ESXi
8 5 (0.58%) VMware Workstation
9 4 (0.46%) BitLocker
10 3 (0.35%) NFS
11 2 (0.23%) VMware NSX
11 2 (0.23%) XenApp
12 1 (0.12%) Citrix Hypervisor
12 1 (0.12%) Virtual Servers
12 1 (0.12%) XenDesktop
Systems Management
1 142 (16.44%) SCCM
2 71 (8.22%) Microsoft Intune
3 21 (2.43%) WSUS
4 16 (1.85%) Kubernetes
5 15 (1.74%) Jamf Pro
6 14 (1.62%) SCOM
7 10 (1.16%) Autotask
8 9 (1.04%) Active Directory Federation Services
8 9 (1.04%) Failover Clustering
9 7 (0.81%) Ansible
9 7 (0.81%) Nessus
10 5 (0.58%) Kibana
10 5 (0.58%) OpenView
10 5 (0.58%) Progress Chef
11 4 (0.46%) vCenter Server
12 3 (0.35%) Grafana
12 3 (0.35%) Red Hat Satellite
12 3 (0.35%) SCVMM
12 3 (0.35%) Single Sign-On
12 3 (0.35%) ZABBIX
Vendors
1 264 (30.56%) Microsoft
2 79 (9.14%) Cisco
3 59 (6.83%) VMware
4 56 (6.48%) Apple
5 55 (6.37%) ServiceNow
6 48 (5.56%) Citrix
7 44 (5.09%) HP
8 35 (4.05%) Red Hat
9 28 (3.24%) SAP
10 22 (2.55%) Atlassian
11 21 (2.43%) Juniper
11 21 (2.43%) Oracle
12 18 (2.08%) Bloomberg
13 17 (1.97%) CheckPoint
14 14 (1.62%) Avaya
15 13 (1.50%) Dell
15 13 (1.50%) EMC
16 11 (1.27%) Google
17 9 (1.04%) Adobe
17 9 (1.04%) Refinitiv